Futureproofing Talent Acquisition in an Era of Change | Webinar

November 9, 2023

Webinar

Futureproofing Talent Acquisition in an Era of Change

November 9, 2023

9:00 AM PT | 12 PM ET

Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss:

Talent Acquisition approaches
How to futureproof talent acquisition strategy
Best practices to operationalize next generation talent acquisition
Considerations and implications of talent acquisition strategy

Arkadev Basak

Partner, Everest Group

Marcia Hagood

Vice President, DZConneX

Jason Bouchard

Vice President of Business Development, DZConneX

Jeff Mulligan

VP, Talent Acquisition Enablement, TIAA

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

November 7, 2023

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

WATCH THE WEBINAR ON-DEMAND

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

How has outsourcing services demand evolved in 2023?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
What is the outlook for pricing?

Who should attend?

CIOs, CTOs, CDOs
Pricing and solutioning leaders
IT heads and executives
BPO department leaders
IT and BPO outsourcing contract managers

Rahul Gehani

Partner and Co-head of Pricing Assurance

Rohan Pant

Practice Director

Abhishek Sharma

Partner and Co-head of Pricing Assurance

Nirati Sinha

Practice Director

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

October 5, 2023

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

WATCH THE WEBINAR ON-DEMAND

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

What is the current state of the T&S outsourcing market?
What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

CEOs, CCOs, CIOs, CTOs
Head of trust and safety/content moderation
Head of outsourcing
Global sourcing managers
Procurement heads
Vendor managers
BPO leaders
Senior sales and marketing executives

Abhijnan Dasgupta

Practice Director

David Rickard

Partner

Planning for 2024? What Service Provider Executives Should Know | Webinar

September 26, 2023

on-demand webinar

Planning for 2024? What Service Provider Executives Should Know

WATCH THE WEBINAR ON-DEMAND

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Watch this on-demand webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the on-demand webinar answer for the participants?

What is the nature of the services market, and what can we expect going into 2024?
How will demand for services evolve in the new year?
How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

Executives, senior management, and business leaders in service provider organizations

Shirley Hung

Partner

Nitish Mittal

Partner

Akshat Vaid

Partner

Disruption and Uncertainty: Today’s CFO Agenda | Webinar

August 1, 2023

ON-DEMAND Webinar

Disruption and Uncertainty: Today’s CFO Agenda

Access the on-demand webinar, which was delivered on Tuesday, August 1, 2023.

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent.

Watch this on-demand webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey.

What questions will the on-demand webinar answer for the participants?

What are the key challenges organizations are facing in the current environment?
What are the crucial steps taken by organizations to navigate the challenges?
What is shaping F&A transformation today?
Which F&A transformation approaches should enterprises follow?
Which F&A areas are driving investments?
What is the expected role of third-party service providers / shared services in supporting businesses?

Who should attend?

CFOs
Finance heads
SVPs, EVPs, VPs, AVPs, and directors of finance
Controllers
BPO strategy heads
Heads of outsourcing

Shirley Hung

Partner

Vignesh Kannan

Vice President

Abhishek Singh

Practice Director

Generative AI and ChatGPT: Separating Fact from Fiction | LinkedIn Live

April 13, 2023

LINKEDIN LIVE

Generative AI and ChatGPT: Separating Fact from Fiction

View the event on LinkedIn, which was delivered live on Thursday, April 13, 2023.

If you haven’t experimented with ChatGPT yet, you have at least been following the recent buzz⚡.

💻ChatGPT is one recent example of Generative AI that companies are jumping into. However, while the technology itself has immense potential, much of the recent adoption 👥 has been driven by hype .

What exactly is Generative AI? It is an evolved form of Artificial Intelligence (AI) technology that generates new content in the form of text, images, videos, audio, codes, and more – consensus is that it will influence enterprises and providers significantly.

📢 In this LinkedIn Live, we will provide buyers and providers insights into the latest developments and opportunities, as well as the challenges and possible misconceptions in this dynamic market. The speakers will also discuss how organizations can benefit from Generative AI and what factors to consider while using and investing in it.

What questions does the event address?

✅ What are the strengths and limitations of Generative AI (and ChatGPT) in its current form?
✅ What are some high-value applications and use cases?
✅ What do enterprises and service providers need to keep in mind while adopting Generative AI?
✅ What are the major challenges and best practices to assist adoption?

Meet The Presenters

Andrew Burgess

AI Strategist and Ethicist

Founder & CEO, Greenhouse Intelligence

David Rickard

Partner

Everest Group

Anil Vijayan

Partner

Everest Group

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment | Webinar

April 11, 2023

On-demand Webinar

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment

WATCH THE WEBINAR ON-DEMAND

Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems while driving long-term transformation in the marketing space.

However, many enterprises are still on the fence about outsourcing their marketing functions due to a lack of information.

This webinar will explain what marketing services are, how we expect marketing services to evolve in the near future, and what CMOs need to consider while building their future roadmap.

Our speakers will discuss topics, including:

What does the Marketing services landscape look like in 2023?
How will perceptions in the marketing domain change in the near future?
What do enterprises expect from service providers, and how are they responding?
What role will technology play in this transition?

Who should attend?

CMOs
Senior marketing executives
Marketing outsourcing team leads
Analyst relations
Procurement heads
Vendor managers
GBS leaders

Nishant Jeyanth

Practice Director

Bharath M

Vice President

Rajesh Ranjan

Partner

Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

March 7, 2023

ON-DEMAND WEBINAR

Strategies for Customer Experience (CX) Success in an Uncertain World

WATCH THE WEBINAR ON-DEMAND

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX.

What questions will the webinar answer for the participants?

What is the CX industry outlook for 2023 and how can enterprises reduce costs?
What are the potential challenges and trends that will impact the CX industry?
Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

CEOs, CCOs, CIOs, and CTOs
BPO strategy and global heads
Leaders of CXM outsourcing
Leaders of CXM strategy
Head of customer experience
Head of customer service
Head of CXM service delivery
Senior sales and marketing executives

Chhandak Biswas

Practice Director

David Rickard

Partner

Future-proof Your Organization with a Modern and Efficient Core System in the Era of Scarce Budgets | Webinar

January 25, 2023

Webinar

Future-proof your organization with a modern and efficient core system in the era of scarce budgets

January 25, 2023

10:00 AM PT | 1 PM ET

Join Everest Group’s Ronak Doshi and other industry experts on this webinar to understand how modernized, efficient, and future-proof core systems can be created at organizations.

Key takeaways for attendees include:

Considerations and options to modernize core systems in the era of conservative budgets
Methods for a time-tested, future-proof, and scalable core architecture
Ways to accelerate modernization through collaboration with fintech, high-tech, and partner ecosystems

Ronak Doshi

Partner, Everest Group

Bindhu AT

CIO, Wealth Management, BMO

Michael Nitsopoulos

SVP Architecture, Strategy & Innovation, Retail Banking, PNC

Praveen Sharma

VP, Banking & Financial Services Practice, Virtusa

Ayesha Kareem

SVP, Chief Architect - Banking & Financial Services, Virtusa

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including: