Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

December 3, 2024

Live Webinar

Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

December 3, 2024 |

7:30 a.m. PST | 9.30 a.m. CST | 10.30 a.m. EST | 3:30 p.m. GMT | 9 p.m. IST

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements.

Join this webinar as our panel of pricing experts analyze the significant trends of 2024 and offer a forward-looking view on IT and BPO services pricing for 2025. This session will provide valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment.

What questions will the webinar answer?

How has the cost of delivering IT and BPO services and pricing changed in 2024?
What levers are buyers and providers pulling, and is a win-win arrangement possible
What is the outlook for pricing and costs?

Who should attend?

CIOs, CTOs, CDOs
IT executives, IT strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders
Finance Leaders

Rahul Gehani

Partner

Akshay Mathur

Vice President

Abhishek Sharma

Managing Partner

Kunal Verma

Vice President

Global Services Market Update: Leveraging Providers for GIC Success | Webinar

September 24, 2024

ON-DEMAND WEBINAR

GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS

WATCH THE WEBINAR ON-DEMAND

Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry.

Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success.

With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies.

Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically.

What questions did the webinar answer?

How did the global sourcing market evolve in 2023 and H1 2024?
In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs?
What capabilities / best practices should providers establish to pragmatically support GICs?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership / strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Vipin Alexander

Practice Director

Udit Anand

Senior Analyst

Ravneet Kaur

Practice Director

Akshay Mathur

Vice President

A Skills-based Approach to Identifying, Developing, and Deploying the Right Talent | Webinar

September 17, 2024

On -Demand Webinar

A Skills-based Approach to Identifying, Developing, and Deploying the Right Talent

In today’s rapidly evolving talent landscape, it’s essential for enterprises to have a workforce strategy that allows them to identify, develop, and deploy the right skills at the right time. This is making “skills” a central theme for enterprises when it comes to their overall talent strategy.

Watch this webinar to explore the role of skills across key areas throughout the talent lifecycle and how to overcome challenges from traditional talent practices through a skills-first approach.

What questions did the webinar answer?

What are the challenges that enterprises face while embarking on the skill-based transformation?
What are the different categories of platforms available in the market?
What are the key considerations for enterprises while undergoing a skill-based transformation?

Who should attend?

CXOs, CHROs, Chief People Officers, CIOs, CTOs
HR head
Talent acquisition head
Directors/VPs of HR

Sharath Hari

Vice President

Varun Malik

Practice Director

Innovating End-to-End Supply Chain Orchestration – Capgemini and Kuehne+Nagel Deliver Supply Chain Resilience | Webinar

July 10, 2024

Event

INNOVATING END-TO-END SUPPLY CHAIN ORCHESTRATION – CAPGEMINI AND KUEHNE+NAGEL DELIVER SUPPLY CHAIN RESILIENCE

July 10, 2024

Catch Everest Group Partner Shirley Hung for a webinar exploring end-to-end supply chain orchestration. She will provide a unique perspective on navigating the evolving supply chain landscape. The webinar will focus on how Capgemini and Kuehne+Nagel’s business ecosystem partnership provides an innovative supply chain orchestration capability to drive resilient, efficient, and sustainable supply chain operations by:

Implementing an integrated, end-to-end supply chain service utilizing technology and data-driven processes
Leveraging an outcomes-centric model that delivers enhanced business value
Empowering a new breed of supply chain professional through diversifying your workforce

Register Now

Dr. Matthias Hodel

Global Head Customer Development Integrated Logistics, Kuehne+Nagel

Shirley Hung

Partner, Everest Group

Jörg Junghanns

Kuehne + Nagel Partnership Lead, ISCO, Capgemini’s Business Services

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path | Virtual Roundtable

July 2, 2024

Virtual Roundtable

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path

July 2, 2024

While generative AI has taken center stage in the enterprise transformation journey, many organizations are still struggling to harness its full potential. However, banking, financial services, and insurance (BFSI) GBS could be the catalyst to help solve this challenge.

Join this virtual roundtable, along with our expert analysts and BFSI industry thought leaders, for an engaging discussion into the generative AI promise, its use cases, the key challenges, and the main risks impeding its real-time adoption.

Participants will come away with attainable and realistic use cases for BFSI organizations to drive significant business outcomes, including:

Guiding principles for setting up a generative AI ecosystem in GBS
Oversight on the overall role generative AI applications can play in the end-to-end service value chain
Requisite change management practices for scaled implementation
Top skills GBS organizations must be geared for
Insights into the outlook for generative AI

Who should attend?

GBS leaders
GBS strategy leaders
GBS site leaders
GBS AI/ML or data analytics leaders
GBS technology/transformation/IT leaders
GBS business units/operations leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Piyush Dubey

Practice Director

Parul Jain

Vice President

Nikhil Malhotra

Practice Director

Marketing in 2024: Findings from our CMO Priorities Survey | Webinar

June 18, 2024

On-demand webinar

Marketing in 2024: Findings from our CMO Priorities Survey

WATCH THE WEBINAR ON-DEMAND

Where do I want to spend my marketing budget?
What does the sustainability conversation in marketing really look like?
What is my gut instinct in the gen AI conversation?

Based on Everest Group’s CMO Survey 2024, this webinar highlighted the evolving CMO mindset around a plethora of themes, such as recent technological advances, evolving consumer preferences, and the increased desire for sustainable marketing practices.

Our experts Nishant Jeyanth, Darshita Lohiya, and David Rickard, delved into this to gain strategic insights into the top marketing priorities for 2024, the trends to bear in mind, and the 12-month likely trajectory for marketing.

Attendees understood the interplay between advancing technology, such as generative AI, fluctuating consumer preferences, and the impact of macro trends on the marketing function..

What questions has the webinar answered for the participants?

What are the top challenges a CMO is looking to solve in 2024?
How is the CMO’s outsourcing behavior changing?
What is the CMO mindset around the incorporation of emerging technologies, such as generative AI, in marketing activities?
How is sustainability changing the marketing conversation?
Which emerging channels will see an increased demand in 2024?

Who should attend?

CMOs/CEOs
IT/BPO Strategy Heads
Outsourcing and procurement heads
Global sourcing managers
Vendor managers
Marketing strategy heads
Marketing practice leads
Account managers

Nishant Jeyanth

Practice Director

Darshita Lohiya

Senior Analyst

David Rickard

Partner

Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries | Webinar

June 11, 2024

ON-DEMAND WEBINAR

Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries

WATCH THE WEBINAR ON-DEMAND

Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. Fundamental shifts are developing, brought on by the evolving role of captives, changes in talent management strategies, and new approaches to data exchange/management, which is leading to changes in enterprise operating models.

In this webinar hosted by Everest Group experts, Manu Aggarwal, Partner, Ankur Verma, Vice President, and Suman Upardrasta, Vice President, attendees understood how enterprises should think about disruptive changes as they go about their transformation agenda. Our panel discussed effective strategies for thriving in the face of disruption and offered their experienced view on the best path forward.

What questions did the webinar answer for the participants?

What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services?
What are the primary implications for business, technology, and sourcing resulting from these trends?
What impact does the adoption of disruptive technologies like generative AI have on the enterprise operating model? What are the common challenges that enterprises are facing as a result?
How can the operating models be tweaked or changed to help enterprises move from disruption to transformation?

Who should attend?

CIOs
CTOs
Enterprise BU heads
IT/BPO strategy heads
Outsourcing heads
Procurement managers
IT/BPO department heads
Global Sourcing managers
Vendor managers
Senior marketing executives

Manu Aggarwal

Partner

Ankur Verma

Vice President

Suman Upardrasta

Vice President

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

May 23, 2024

ON-DEMAND WEBINAR

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts

WATCH THE WEBINAR ON-DEMAND

In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. It is evolving in both scope and execution as generative AI and compliance with regulations, especially in Europe, take center stage.

Watch us as we explore the pivotal trends and challenges influencing the T&S market, including the impact of the election season, the rise of online harm, and the essential need for regulatory compliance.

What questions has the webinar answered for the participants?

What are the key enterprise focus areas and trends in T&S?
How will regulations affect enterprises?
How will technology affect T&S services in the next 2-3 years?

Who should attend?

CIOs and CTOs
IT/BPO strategy leads
Outsourcing and procurement managers
Global sourcing managers
Senior marketing executives
T&S and content moderation leads
T&S solutions and practice leads
Client acquisition heads
Senior sales executives from IT, BPO and T&S

Abhijnan Dasgupta

Practice Director

Dhruv Khosla

Senior Analyst

David Rickard

Partner

Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds | LinkedIn Live

May 16, 2024

LinkedIn Live

Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds

Watch this event on LinkedIn which was delivered live on Thursday, May 16, 2024

🚀 The marketing industry is constantly evolving, largely due to emerging technologies and the imperative to keep up with customer demand. As macroeconomic conditions show signs of improvement, CMOs and marketing leaders are preparing to reassess and refine their strategies.

Watch this engaging LinkedIn Live discussion as our analysts explored the anticipated changes in marketing and marketing services in the second half of 2024 and beyond. They will examine the forces driving transformation within the marketing landscape, including strengthening macroeconomic conditions, technological advances such as generative AI (gen AI), the emergence of new channels, and the increase of events. 📈💡

During this LinkedIn Live, we discussed:

• What is driving marketing in 2024? 🌐📱
• How should CMOs look at technology disruptions in the near to medium term? 🧠💥
• What new channels should CMOs start allocating their budgets to in 2024? 📊💰

Meet the presenters

David Rickard

Partner
Everest Group

Mustafa Pitolwala

Senior Analyst
Everest Group

Nishant Jeyanth

Practice Director
Everest Group

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

February 29, 2024

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.

During this event, we dove into questions such as:

Where do you start with your gen AI journey for CXM?
What areas should you be looking at immediately for implementation?
How do you co-innovate to minimize risks?

Meet the Presenters

Shirley Hung

Partner

Everest Group

Sharang Sharma

Vice President

Everest Group

Arte Merritt

Founder

Reconify

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Category: Business Process Services