Category: Business Process Services

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

Live Webinar

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts

May 23, 2024 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. It is evolving in both scope and execution as generative AI and compliance with regulations, especially in Europe, take center stage.

Join us as we explore the pivotal trends and challenges influencing the T&S market, including the impact of the election season, the rise of online harm, and the essential need for regulatory compliance.

What questions will the webinar answer for the participants?

  • What are the key enterprise focus areas and trends in T&S?
  • How will regulations affect enterprises?
  • How will technology affect T&S services in the next 2-3 years?

Who should attend?

  • CIOs and CTOs
  • IT/BPO strategy leads
  • Outsourcing and procurement managers
  • Global sourcing managers
  • Senior marketing executives
  • T&S and content moderation leads
  • T&S solutions and practice leads
  • Client acquisition heads
  • Senior sales executives from IT, BPO and T&S
Dasgupta Abhijnan
Practice Director
Khosla Dhruv
Senior Analyst
Rickard David
Partner

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Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds | LinkedIn Live

LinkedIn Live

Marketing in 2024: Key Areas of Focus for CMOs as the Year Unfolds

Watch this event on LinkedIn which was delivered live on Thursday, May 16, 2024

🚀 The marketing industry is constantly evolving, largely due to emerging technologies and the imperative to keep up with customer demand. As macroeconomic conditions show signs of improvement, CMOs and marketing leaders are preparing to reassess and refine their strategies.

Watch this engaging LinkedIn Live discussion as our analysts explored the anticipated changes in marketing and marketing services in the second half of 2024 and beyond. They will examine the forces driving transformation within the marketing landscape, including strengthening macroeconomic conditions, technological advances such as generative AI (gen AI), the emergence of new channels, and the increase of events. 📈💡

During this LinkedIn Live, we discussed:

• What is driving marketing in 2024? 🌐📱
• How should CMOs look at technology disruptions in the near to medium term? 🧠💥
• What new channels should CMOs start allocating their budgets to in 2024? 📊💰

Meet the presenters

Partner
Everest Group
Pitolwala Mustafa
Senior Analyst
Everest Group
Practice Director
Everest Group

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

🌐 While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.🚀

During this event, we dove into questions such as:

  • 💡 Where do you start with your gen AI journey for CXM?
  • 💡 What areas should you be looking at immediately for implementation?
  • 💡 How do you co-innovate to minimize risks?

Meet the Presenters

Hung Shirley
Everest Group

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

AGS Live | Unleashing Success: Empowering Mid-Market Companies with Innovative Workforce Solutions | Webinar

Webinar

Unleashing Success: Empowering Companies of All Sizes to Fulfill Their Potential via Innovative Workforce Solutions

December 14, 2023 |
9:30 AM - 10:15 AM IST

Krishna Charan, Vice President, Business Process Services, Everest Group will join industry experts to discuss how with a strategic workforce partner and a well-executed workforce strategy, companies of all sizes can achieve significant increase in cost savings, visibility and access to great talent as they scale their business.

They will discuss:

• Current economic landscape in APAC and its impact on global companies operating in APAC
• Different ways for companies to drive sustainable growth amidst the uncertainty in global markets
• Trends, advantages and even misconceptions of adopting innovative workforce solutions

Register

Bhadola Somya
Krishna Charan
Vice President, BPS, Everest Group
Riya Munjal 1
David Barr
Executive Director, APAC, Allegis Global Solutions
Kumar Santhosh
Aniruddha edited

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

  • What are the key challenges and priorities and the outlook for global services in 2024?
  • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
  • Which digital services and next-generation capabilities are expected to be in demand?
  • How will generative AI impact the global services industry?
  • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads
Agarwalla Hrishi
Vice President
Malhotra Bhanushee
Practice Director
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

Futureproofing Talent Acquisition in an Era of Change | Webinar

Webinar

Futureproofing Talent Acquisition in an Era of Change

November 9, 2023
9:00 AM PT | 12 PM ET

Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss: 

  • Talent Acquisition approaches
  • How to futureproof talent acquisition strategy
  • Best practices to operationalize next generation talent acquisition
  • Considerations and implications of talent acquisition strategy

Register

Arkadev Basak
Partner, Everest Group
Marcia Hagood
Vice President, DZConneX
Jason Bouchard
Vice President of Business Development, DZConneX
Jeff Mulligan
VP, Talent Acquisition Enablement, TIAA

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

  • How has outsourcing services demand evolved in 2023?
  • What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
  • What is the outlook for pricing?

Who should attend?

  • CIOs, CTOs, CDOs 
  • Pricing and solutioning leaders
  • IT heads and executives
  • BPO department leaders
  • IT and BPO outsourcing contract managers
Gehani Rahul
Partner and Co-head of Pricing Assurance
Pant Rohan 01
Practice Director
Sharma Abhishek 1
Partner and Co-head of Pricing Assurance
Sinha Nirati
Practice Director

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

  • What is the current state of the T&S outsourcing market?
  • What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
  • What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

  • CEOs, CCOs, CIOs, CTOs
  • Head of trust and safety/content moderation
  • Head of outsourcing
  • Global sourcing managers
  • Procurement heads
  • Vendor managers
  • BPO leaders
  • Senior sales and marketing executives
Practice Director

Planning for 2024? What Service Provider Executives Should Know | Webinar

on-demand webinar

Planning for 2024? What Service Provider Executives Should Know

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Watch this on-demand webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the on-demand webinar answer for the participants?

  • What is the nature of the services market, and what can we expect going into 2024?
  • How will demand for services evolve in the new year?
  • How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

  • Executives, senior management, and business leaders in service provider organizations
Hung Shirley
Partner
Mittal Nitish
Partner
Vaid Akshat
Partner

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