Tag: PEAK Matrix(R) Assessment

Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Top Employer of Record (EOR) Solutions

Today, enterprises worldwide consider global hiring to be a business advantage and opportunity, which allows them to gain insights into new markets and access to a diverse talent pool. Hence, it is no surprise that enterprises have been increasingly adopting solutions such as Employer of Record (EOR) over the past few years.

An EOR partner enables companies to legally engage with workers in a new country or region without them having to set up a separate legal entity or face the risk of violating local laws. EOR offerings can span the entire employee administration value chain and include services such as onboarding, benefits provision and administration, time and expense management, and payroll.

In this report, we assess 15 EOR vendors and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact. The research will help buyers select the right-fit service providers for their needs, while service providers will be able to benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features a detailed analysis of 15 EOR vendors and includes:

  • Everest Group’s PEAK Matrix® evaluation of EOR vendors and their categorization into Leaders, Major Contenders, and Aspirants
    Competitive landscape of the EOR vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 15 service providers evaluated

Scope:

  • All industries and geographies
  • Services: EOR solutions

LEARN MORE ABOUT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Our Thinking

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic
Market Insights™

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic

Employment Outsourcing Model Snapshots
Market Insights™

Employment Outsourcing Model Snapshots

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

Top Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) Services

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily.

In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities.

DOWNLOAD THE FULL REPORT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Over 1,700 CWM/MSP and services procurement deals

  • Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Industry: all industries

  • Geography: global

The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features:

  • The MSP / CWM service provider landscape

  • The services procurement service provider landscape

  • MSP / CWM service provider PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Services procurement / SoW PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Everest Group analysis of service providers

    • Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

LEARN MORE ABOUT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

 

Our Thinking

Contingent Staffing-Differentiating Factors for Service Providers
Market Insights™

Contingent Staffing: Differentiating Factors for Service Providers

MSP 4dot0 - the Future of Contingent Workforce Management
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MSP 4.0: the Future of Contingent Workforce Management

MSP 4dot0 Will Be Enabled by an Integrated System of Tools and Solutions
Market Insights™

MSP 4.0 Will Be Enabled by an Integrated System of Tools and Solutions

Direct Sourcing Evolution
Market Insights™

Direct Sourcing Evolution

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Adoption Platforms (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Top Digital Adoption Platforms (DAP) Products and Technology Vendors

Digital Adoption Platforms (DAPs) play a vital role in enabling digital transformation for organizations globally. The year 2021 was eventful for the DAP market, with enterprises looking for solutions to meet the demand for new technologies to complement the hybrid work model. They realized the importance of customer and user experience and implemented DAPs to achieve business goals such as employee efficiency, ease of training, fewer support tickets and lower costs, higher customer satisfaction scores, improved trial conversion, and minimal customer churn.

On the supply side, DAP vendors invested heavily in enhancing their product capabilities and global reach to better serve their clients. DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options.

DOWNLOAD THE FULL REPORT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Everest Group’s PEAK Matrix® evaluation of DAP technology vendors and their categorization into Leaders, Major Contenders, and Aspirants
  • Competitive landscape of the DAP technology vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 20 technology vendors evaluated

In this report, we evaluate 20 DAP technology vendors in terms of their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology vendors for their needs, while technology vendors will be able to benchmark themselves against each other. 

Scope:

  • All industries and geographies

LEARN MORE ABOUT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Our Thinking

Key Ways DAPs Serve Organizations
Market Insights™

Key Ways Digital Adoption Platforms Serve Organizations

Digital Adoption Platform Initiative Maturity
Market Insights™

Digital Adoption Platform Initiative Maturity

Digital Adoption Platform Vendor Performance Ratings
Market Insights™

Digital Adoption Platform Vendor Performance Ratings

Top-Rated Digital Adoption Platform Vendor Capabilities
Market Insights™

Top-rated Digital Adoption Platform Vendor Capabilities

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

ServiceNow Services PEAK Matrix® Assessment 2022

Top ServiceNow Services 

Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an emphasis on stakeholder experience, even in a multi-channel, complex portfolio. Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing systems of record, systems of engagement, and systems of intelligence.

In response to the changing market landscape, ServiceNow has expanded its portfolio to deliver enterprise solutions, including IT, employee, and customer workflows, to help clients drive business growth, increase resilience, and enhance employee productivity. It has forayed into emerging areas such as CSM, HCM, DevOps, GRC, and security and empowered enterprises to build custom apps on its low-code-powered app engine. It has invested in building industry solutions to provide out-of-the-box resolutions and expedite the time-to-market for enterprises.

DOWNLOAD THE FULL REPORT ServiceNow Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features detailed assessments, including strengths and limitations, of 25 providers that focus on ServiceNow services.

In this research, we provide a detailed assessment of 25 providers featured on the ServiceNow Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market
  • All industries and geographies

LEARN MORE ABOUT ServiceNow Services PEAK Matrix® Assessment 2022

Our Thinking

The Low-code - No-code Technology Provider Landscape
Market Insights™

The Low-code/No-code Technology Provider Landscape

Top 15 Specialist ServiceNow Partners
Market Insights™

Top 15 Specialist ServiceNow Partners

ServiceNow Industry Readiness
Market Insights™

ServiceNow Industry Readiness

Organizations Are Struggling to Scale Up ServiceNow Initiatives
Market Insights™

Organizations Are Struggling to Scale Up ServiceNow Initiatives

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

Top Machine Learning Operations (MLOps) Technology Providers

As data volumes increase exponentially, enterprises are adopting AI and ML capabilities to gain business insights and make decisions. However, enterprises face several challenges in deploying ML models to production. As a result, enterprises are leveraging Machine Learning Operations (MLOps) for their deployment, monitoring, and collaboration needs to improve the quality and relevance of ML model results, achieve business-oriented outcomes, and enhance stakeholder experience. MLOps is a growing market, rapidly evolving in terms of product features, architecture, training and support, deployment options, partner ecosystem, and commercial models. Technology providers can help enterprises succeed in their AI/ML transformation journeys by implementing MLOps across the enterprise.

DOWNLOAD THE FULL REPORT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features:

  • Everest Group’s PEAK Matrix® evaluation of Machine Learning Operations technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • An overview of Machine Learning Operations and key challenges in scaling AI
  • Key ML platform technology trends
  • A detailed assessment of the strengths and limitations of 18 Machine Learning Operations technology providers in terms of their market impact and vision & capability

In this research, we present detailed profiles and assessments of 18 technology providers featured on Everest Group’s Machine Learning Operations Products PEAK Matrix® 2022. Each profile provides a comprehensive picture of the technology provider’s size and scope of business, product capabilities, partnerships, domain investments, and case studies.

Scope:

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MLOps providers, client reference checks, and an ongoing analysis of the MLOps products landscape
  • All industries and geographies

LEARN MORE ABOUT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

 

Our Thinking

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The Rise of Machine Learning Operations: How MLOps Can Become the Backbone of AI-enabled Enterprises

Next-Generation Digital Surgery Platform Framework
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Next-Generation Digital Surgery Platform Framework

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Federated Learning: Privacy by Design for Machine Learning

The Mechanism of Federated Learning
Market Insights™

The Mechanism of Federated Learning

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

IT Security Services PEAK Matrix® Assessment 2022 – North America

Top IT Security Services in North America

Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and rising CAPEX and OPEX in maintaining in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. The US federal government has taken a serious stance against cybercriminals and has been proactively making laws on a range of security challenges, such as Operational Technology (OT) security and data privacy laws, such as the California Consumer Privacy Act (CCPA). All these factors combined have surged IT security services demand across North America.

DOWNLOAD THE FULL REPORT IT Security Services PEAK Matrix® Assessment 2022 – North America

What is in this PEAK Matrix® Report:

In this PEAK Matrix® assessment, we:

  • Examine the profiles of 27 IT security service providers in North America
  • Study each provider’s strengths and weaknesses
  • Evaluate enterprise sourcing considerations

In this research, we present an assessment of 27 IT security service providers in North America. 

  • Geography: North America
  • Industries: all industries
  • Services: IT security services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market

LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – North AmericA

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Cyber Insurance Market: Carriers Navigating through a Changing Risk Landscape

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Cybersecurity: What You Need to Know to Find the Right Partner and Price

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2022

Top Procurement Outsourcing Service Providers

Procurement Outsourcing (PO) engagements are shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies, such as advanced analytics and intelligent automation, by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Providers are also developing capabilities in emerging areas such as Environment, Social, and Governance (ESG) initiatives, risk management, and direct spend management.

DOWNLOAD THE FULL REPORT Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2022

This PEAK Matrix® report covers the following topics:

  • PO Services PEAK Matrix® Assessment 2022
  • Key insights into PEAK Matrix® dimensions
    Strengths and limitations of the service providers evaluated
  • Enterprise sourcing considerations
  • Overview of top PO providers across geographies and industries, along with their respective market shares

In this research, we present detailed assessments of 21 PO service providers featured on the PO Services PEAK Matrix®Assessment 2022. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making the right sourcing decisions.

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market

LEARN MORE ABOUT Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2022

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Trust & Safety Services Category Overview
Market Insights™

Trust & Safety Services Category Overview

Q2 Anticipated Shoring Mix Changes Through Mid-Year 2022
Market Insights™

Anticipated Shoring Mix Changes Through Mid-Year 2022

Q1 Anticipated Changes in Outsourcing Spend Through Mid-Year 2022
Market Insights™

Anticipated Changes in Outsourcing Spend Through Mid-Year 2022

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Managing Risk in Services Sourcing

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

Top Customer Experience Management (CXM) Services in EMEA

The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importance of personalized CX in driving customer acquisition and retention and creating market differentiation.

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. The demand for transformation consulting services, such as customer journey mapping and design thinking, has also increased significantly among enterprises to accelerate their digital transformation initiatives and achieve business continuity, expanding the scope of existing CXM contracts.

To effectively serve these requirements, providers are developing capabilities through internal investments, their partnership ecosystems, and acquisitions. They are also setting up multilingual hubs across Europe to serve the diverse language needs of this region.

DOWNLOAD THE FULL REPORT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

In this research, we analyze the CXM service provider landscape in EMEA and its impact on the EMEA CXM market. In particular, we focus on:

  • CXM Services in EMEA PEAK Matrix® Assessment 2022
  • Key insights into PEAK Matrix® dimensions
    Strengths and limitations of individual service providers
  • Sourcing considerations for buyers

In this research, we present detailed assessments of 25 CXM service providers in EMEA featured on Everest Group’s CXM Services PEAK Matrix® Assessment 2022. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

Our Thinking

Productivity Levers in CXM Deals
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Productivity Levers in Customer Experience Management (CXM) Deals

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Life Sciences Commercial Start-ups Bridging the Gap

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022

Top Customer Experience Management (CXM)  Service Providers in APAC

The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. Digitization and digital transactions increased in developing countries, such as India, China, Malaysia, and Indonesia. Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools to serve the surging demand for personalization across industries. These enterprises are increasingly turning to service providers for domain and technical expertise to scale and digitalize their operations.

Also noticeable is a strong demand for transformation consulting services, such as customer journey mapping and design thinking among enterprises to accelerate their digital transformation initiatives and ensure business continuity, leading to a scope expansion within existing CXM contracts.

DOWNLOAD THE FULL REPORT Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

  • CXM Services in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022
  • Strengths and limitations of the service providers studied
  • Sourcing considerations for buyers

In this research, we present detailed assessments of 20 CXM service providers in APAC featured on the CXM Services PEAK Matrix® Assessment 2022. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

LEARN MORE ABOUT Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022

Our Thinking

Productivity Levers in CXM Deals
Market Insights™

Productivity Levers in Customer Experience Management (CXM) Deals

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The Rising Role of Customer Data Platforms in Data-driven Personalization

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Life Sciences Commercial Start-ups Bridging the Gap

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Top Customer Experience Management (CXM) Service Providers in the Americas

The Customer Experience Management (CXM) market in the Americas showed significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones. Digital CX implementations primarily drove these investments in areas such as automation, analytics, conversational AI/chatbots, agent-assist solutions, omnichannel delivery, and cloud-based contact center platforms to modernize their contact centers and provide the frictionless experience that modern-age customers expect from brands.

The demand for the Work-at-Home Agent (WAHA) service delivery model has gone up, especially from enterprises that are looking specifically for onshore support for their end customers. Also noticeable was a strong demand for transformation consulting services such as customer journey mapping and design thinking by enterprises to accelerate their digital transformation initiatives and achieve business continuity leading to scope expansion within existing CXM contracts. The LATAM market grew slightly faster than the North American market, albeit on a smaller base.

DOWNLOAD THE FULL REPORT Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022: What is the Scope?

  • Geography: Americas (North and South America)

What is in this PEAK Matrix® Report:

This research presents detailed assessments of 37 CXM service providers in the Americas, featured on the CXM Services PEAK Matrix® Assessment 2022. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback. The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading CXM service providers, client reference checks, and an ongoing analysis of the CXM services market.

This report examines:

  • The Customer Experience Management (CXM) Service Provider Landscape in Americas – PEAK Matrix® Assessment 2022
  • Strengths and limitations of individual service providers
  • Sourcing considerations for buyers

LEARN MORE ABOUT Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

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How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing

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CXM Market’s Dream Run – What’s Driving It and Will It Last?

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Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry?

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Enterprise Adoption of Digital Customer Experience (CX) Capabilities Soars, Expected to Grow at 25% CAGR—Everest Group

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Customer Experience is a Top Business Priority for Life Sciences Enterprises

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Contact Center-as-a-Service: When It Makes Sense

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Health Plans are Shifting from CRM to CXM Platforms

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Digital Workplace Services Category Strategy: Using Porter’s Five Forces to Assess Industry Competitiveness

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Are You Effectively Leveraging Provider Relationships to Drive Better Customer Experience?

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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