Tag: PEAK Matrix(R) Assessment

Lending IT Services PEAK Matrix® Assessment 2023

Lending IT Services 

The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior. Additionally, the rise in delinquencies, stemming from a growing disparity between wage growth and expenses, is prompting lenders to embrace more user-friendly online tools for flexible payments.

In response to these challenges, lenders are leveraging cloud computing and alternative data to revolutionize underwriting and data management processes. The introduction of innovative products, such as green mortgages and Buy Now Pay Later (BNPL) options, addresses modern consumer demands within a framework aimed at consolidating products for improved efficiency. Moreover, the lending ecosystem is increasingly becoming API-driven, facilitating real-time integrations with third parties and offering flexible customer experiences without the need for costly in-house functionalities. This trend is evident across various sectors, with mortgage lending investing in technology and alternative products and auto financing transitioning toward subscription and shared ownership models. Particularly in commercial and SME lending, there is a noticeable shift toward streamlined online financing experiences and platform modernization.

Lending IT Services

What is in this PEAK Matrix® Report

In this report, we analyze 28 lending IT service providers and position them on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.
 

In this report, we: 

  • Examine key trends in the lending IT services industry
  • Classify 28 lending IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Discuss the IT service providers’ competitive landscape for lending IT services in BFS
  • Assess providers’ key strengths and limitations

Scope

  • Industry: Banking and Financial Services (BFS)
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of the lending IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Healthcare Payer Digital Services PEAK Matrix® Assessment 2023

Healthcare Payer Digital Services 

Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations. To support enterprises on their digital transformation journeys, providers are ramping up their capabilities through vertical-specific partnerships and acquisitions, investments in Centers of Excellence (CoEs), and training, among other things. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare Payer Digital Services

What is in this PEAK Matrix® Report

In this report, we assess 32 healthcare ITS providers, which are mapped on the Everest Group PEAK Matrix®, a composite index of distinct metrics related to a provider’s capability and market impact. We focus on payer digital services market size and growth, digital service themes for healthcare payers, provider assessments on several capability- and market-success-related dimensions, and Everest Group’s independent assessment of the providers to help enterprises make the right sourcing decisions.
 

This report comprises three sections: 

  • Healthcare payer digital services market trends
  • An assessment of 32 healthcare payer digital service providers on capability- and market success-related dimensions
  • Enterprise sourcing considerations, highlighting the strengths and limitations of each healthcare payer digital service provider

Scope

  • Industry: healthcare
  • Offering: payer digital services
  • Geography: global (with focus on the US)

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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Low-code Technology Providers in Insurance – Products PEAK Matrix® Assessment 2023

Low-code Technology Providers in Insurance – Products 

In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need for an agile, scalable approach to modernization.

Leading insurance organizations are seeking support to manage the technology environment, address the talent shortage, and respond to changing market dynamics. They aim to realize value from existing investments quickly and with minimal complexity in integration or application development. Insurers are increasingly relying on low-code technology for rapid application development, integration, and meeting time-to-market needs. Low-code solutions offer insurers out-of-the-box integrations with their existing technology stack, enable rapid value realization from digitization investments, and eliminate the need for extensive transformation efforts.

Low-code Technology

What is in this PEAK Matrix® Report

In this research, we assess 21 low-code technology providers featured on the Low-code Technology Providers in Insurance – Products PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report: Everest Group analyzes 21 low-code technology providers’ capabilities to serve insurance enterprises on its proprietary PEAK Matrix® assessment framework.

Scope

  • Industry: Insurance
  • Geography: Global
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading low-code technology providers, client reference checks, and an ongoing analysis of the low-code solutions market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Experience Platform (DXP) Products PEAK Matrix® Assessment 2023

Digital Experience Platform (DXP) Products 

The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience (DX) holds unprecedented significance, especially with the rise of a generation inherently familiar with digital technologies. The emphasis on experience has grown to the extent that consumers now consider a real-time, all-encompassing, highly personalized, and channel-agnostic experience as a basic expectation rather than a distinguishing factor. Enterprises must recognize that delivering an outstanding DX is not just a competitive advantage but a necessity for their continued relevance and expansion.

To achieve a seamless and forward-thinking connected experience, enterprises need a Digital Experience Platform (DXP) that consolidates essential capabilities (content, engagement, and digital commerce) within a unified and interoperable framework. Thus, a DXP serves as a comprehensive enterprise solution, enabling businesses to effectively construct, deliver, and monitor exceptional connected experiences.

Digital Experience Platform

What is in this PEAK Matrix® Report

In this report, we assess 16 DXP providers featured on the DXP Products PEAK Matrix®, a comprehensive matrix that evaluates and categorizes technology providers in terms of their product capabilities and wider market acceptance. Each provider profile offers a comprehensive overview of its key strengths and limitations and includes enterprise sourcing considerations. The research will help buyers select the right-fit technology provider for their needs, while technology providers will be able to benchmark themselves against the competition.
 

In this report, we:

  • Examine 16 DXP providers’ capabilities and offerings
  • Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • List providers’ key strengths and limitations

Scope

  • All industries and geographies.
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology providers, client reference checks, and an ongoing analysis of the DXP market.

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What is the PEAK Matrix®?

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Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023 – Update

Decentralized Clinical Trial Platforms  

Decentralized Clinical Trials (DCTs) are transforming the landscape of clinical research by harnessing digital technologies to facilitate remote patient participation. This patient-centric approach not only benefits participants but also ensures more inclusive and robust study results while reducing the workload for investigators. In the post-pandemic climate, a hybrid model is emerging that seamlessly integrates technology advances with traditional site workflows, creating a new era of clinical trials that harnesses the strengths of both. In a funding-constrained environment, DCT platform providers are looking to strike a balance between client satisfaction and cost reduction. They are focusing on delivering comprehensive solutions that include real-world evidence, integration with sensors and wearables, and tools dedicated to enhancing patient engagement and retention throughout the trial process.

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What is in this PEAK Matrix® Report

In this report, we assess the capabilities of 22 platform providers specific to the decentralized clinical trial landscape. These platform providers are mapped on the Everest Group PEAK Matrix®, a composite index of a range of distinct metrics related to a provider’s capability and market impact.
 

In this report, we:

  • Examine the provider landscape for DCTs
  • Assess DCT platform providers on several capabilities and market success-related dimensions

Scope

  • Industry: Life sciences clinical development technology
  • Geography: global

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023

Operational Technology (OT) Security Products

The convergence of IT and Operational Technology (OT) profoundly impacts the OT security landscape, enhancing operational efficiency while introducing vulnerabilities as traditional OT systems integrate with IT networks. Industries recognize the need to protect operational technology systems from escalating cyber threats, leading to a surge in demand for OT security. High-profile attacks on critical infrastructure drive investment in OT security solutions to ensure the integrity, availability, and resilience of essential operations.

As a result, organizations are increasingly investing in OT security measures, including network security, advanced asset visibility, threat detection, incident response plans, and risk and vulnerability management, to protect critical infrastructure and minimize cyber risks while embracing the benefits of IT/OT convergence. Technology providers are investing in next-generation themes in the OT security landscape, including AI-driven threat detection, integration of behavioral analytics, and robust cloud-based solutions. Supply chain security and collaborative information sharing are also on the rise, strengthening critical infrastructure protection and enhancing OT cybersecurity in the face of evolving threats. Technology providers are actively developing industry-specific OT security solutions for sectors such as energy, manufacturing, and healthcare. These solutions effectively address threats specific to each sector, ensure compliance with industry regulations, and maintain operational continuity. This approach offers a comprehensive and customized solution to safeguard critical infrastructure and industrial control systems. The OT security sector is actively pursuing enhanced capabilities and building a strong partnership ecosystem to combat the escalating cyber threats within OT environments.

Operational Technology

What is in this PEAK Matrix® Report

In this report, we analyze nine global OT security technology providers as featured on the Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we examine:

  • OT security products PEAK Matrix® characteristics 
  • Enterprise sourcing considerations
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading OT security technology providers, client reference checks, and an ongoing analysis of the OT security products market

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Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe

Digital Interactive Experience (IX) Services – Europe

Within Europe, there is a paramount emphasis on crafting experiences that not only meet the expectations of customers and employees but also align with the region’s robust commitment to sustainability and ethical practices. Corporations recognize that a focus on sustainability not only enhances their brand but also resonates with the growing eco-conscious European consumer base.

This emphasis on sustainability-led experiences extends beyond the corporate domain, reflecting the broader values of European society. It goes beyond the provision of quality products and services, emphasizing the necessity to ensure these offerings are in harmony with environmental and social responsibility. The escalating demand for experience services among enterprises is propelled by the strategic leverage of emerging technologies and a compelling sustainability-driven narrative. This underscores the convergence of technology and sustainable practices within the business landscape.

Consequently, experience design has ascended as a pivotal force shaping the trajectory of European enterprises. It reinforces their steadfast commitment to responsible and impactful business practices, highlighting their instrumental role in advancing sustainable development in the region.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this research, we present an assessment of 21 service providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment – Europe 2023, a comprehensive matrix that evaluates and categorizes service providers in terms of their capabilities in the space. 
 

In this report, we:

  • Assess 21 leading European digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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What is the PEAK Matrix®?

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Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Talent Readiness for Next-generation IT Services

Amid the rapidly evolving technology landscape, enterprises face a primary challenge: the shortage of talent equipped with next-generation skills as they advance in their digital transformation endeavors. This challenge is further exacerbated by the shortening half-lives of skills and higher attrition rate in emerging skills within organizations. To address this challenge, enterprises are seeking IT service providers that have implemented robust talent development and management strategies. These strategies strive to acquire, nurture, and sustain a high-quality, productive, multi-skilled, and diverse workforce to meet evolving talent needs.

IT service providers are responding by investing in in-house talent development to gain a competitive edge and enhance their talent value proposition. Beyond traditional methods, they are exploring multiple innovative methods and incorporating themes related to the future of work in their talent development and management strategies. The goal is to develop and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills.

Next-generation IT Services

What is in this PEAK Matrix® Report

In this report, we assess 26 IT service providers featured on the Talent Readiness for Next-Generation IT Services PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we:

  • Evaluate 26 IT service providers featured on Everest Group’s Talent Readiness for Next-generation IT Services PEAK Matrix®
  • Present the characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective
  • Analyze providers’ key strengths and limitationsr 

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the IT services market

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What is the PEAK Matrix®?

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LEARN MORE ABOUT Top Service Providers

MedTech Operations PEAK Matrix® Assessment 2023

MedTech Operations

As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets. Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling providers to expand their digital portfolio.

To effectively address the evolving enterprise needs, providers are adopting a personalized approach and revamping their offerings across the MedTech operations value chain. They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment. These investments aim to keep pace with the rapidly evolving needs of the market.

MedTech Operations

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the MedTech Operations PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

This report features 15 BPS provider profiles and includes:

  • Everest Group’s PEAK Matrix® for MedTech Operations
  • Providers’ key strengths and limitations

Scope

  • Industry: life sciences Business Process Services (BPS)
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading MedTech BPS providers, client reference checks, and an ongoing analysis of the MedTech BPS market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023

Revenue Cycle Management (RCM) Platforms

Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Healthcare organizations are increasingly evaluating RCM platform providers based on the functionalities, features, and technical support they provide. Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Revenue Cycle Management

What is in this PEAK Matrix® Report

In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®. The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition.
 

In this report, we:

  • Evaluate market trends for RCM platforms
  • Assess 20 RCM platform providers on capability- and market success-related parameters
  • Analyze enterprise sourcing considerations, highlighting the strengths and limitations of each RCM platform provider 

Scope

  • Industry: healthcare
  • Geography: US
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading RCM platform providers, client reference checks, and an ongoing analysis of the RCM platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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