Tag: PEAK Matrix(R) Assessment

Mainframe Services PEAK Matrix® Assessment 2024

Mainframe Services

Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. Known for their robust performance and reliability stemming from their distinct computing architecture, mainframe systems continue to play vital roles in various industries. However, the rapid pace of cloud transformation initiatives has prompted enterprises to reassess their mainframe setups, prioritizing integration and modernization efforts. The scarcity of skilled resources further drives this evaluation process. Enterprises actively seek innovative solutions from partners to facilitate swift application migration, intelligent optimization, and seamless integration into modern hybrid environments. In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Mainframe Services

What is in this PEAK Matrix® Report

In this report, we assess 17 mainframe Service Providers (SPs) featured on Mainframe Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Examine the market impact, vision, and capabilities of 17 SPs focused on mainframe services
  • Study providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading mainframe SPs, client reference checks, and an ongoing analysis of the mainframe services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

People Analytics Platforms PEAK Matrix® Assessment 2024

People Analytics Platforms

In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these platforms enable business leaders to identify vital moments in employees’ journeys and address pressing workforce-related issues effectively.

The market landscape is rapidly evolving, with specialized people analytics platform providers and Human Capital Management (HCM) systems fulfilling buyer needs. Providers are striving to democratize decision-making by enhancing platform accessibility and integrating data from diverse sources.

People Analytics Platform

What is in this PEAK Matrix® Report

In this report, we evaluate 18 people analytics platform providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while people analytics platform providers will be able to benchmark themselves against each other.


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of people analytics platform providers and their positioning as Leaders, Major Contenders, and Aspirants
  • The people analytics platform market’s competitive landscape
  • Key enterprise sourcing considerations
  • Providers’ strengths and limitations

Scope:

  • All industries and geographies

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What is the PEAK Matrix®?

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Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024

Enterprise Immersive Experience Services

As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises across various sectors. The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading.

Advances in Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) technologies are propelling this growth, offering users and enterprises immersive content experiences. The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences. The expanding market is further fueled by rising investment in immersive technology and Web 3.0, indicating a promising future for immersive experience services across industries.

Enterprise Immersive Experience Services

What is in this PEAK Matrix® Report

In this report, we assess 16 immersive experience service providers featured on the Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Evaluate 16 leading immersive experience service providers on Everest Group’s PEAK Matrix® evaluation framework
  • Share the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology providers, client reference checks, and an ongoing analysis of the immersive experience services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products PEAK Matrix® Assessments 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products

Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents. Advances in generative AI are driving providers to ramp up their IDP capabilities.

The banking and insurance industries have exhibited strong demand for specialized processing capabilities, driven by numerous document-intensive processes and their significant market presence within the overall IDP market. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products. Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP.

Intelligent Document Processing 2024

What is in this PEAK Matrix® Report

In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.
 

BankingIDP2024
What is in this PEAK Matrix® Report

In this report, we examine 10 leading IDP banking providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

InsuranceIDP2024 1

What is in this PEAK Matrix® Report

In this report, we examine  10 leading IDP insurance-specific providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

Contents: 

In this report, we:

  • Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
  • Analyze the technology provider market’s competitive landscape
  • Discuss providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The report focuses on IDP solutions sold on license, regardless of any ongoing business or IT process outsourcing or managed services
  • The report includes leading technology providers in the overall IDP market and providers that focus on banking and insurance-specific IDP market
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Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024

Intelligent Process Automation (IPA) Solutions

Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient. Solution providers are swiftly embracing a digital-centric approach known as Intelligent Process Automation (IPA) to address this growing demand. IPA has become a vital tool for businesses to navigate the complexities of the modern market with increased agility and clarity.

Intelligent Process Automation (IPA) Solutions

What is in this PEAK Matrix® Report

In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
  • The IPA solution provider market’s competitive landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
  • IPA services: sourcing IPA services such as consulting, implementation, and maintenance
  • This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Trust and Safety Services PEAK Matrix® Assessment 2024

Trust and Safety Services

The Trust and Safety (T&S) industry has undergone significant changes, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. Further, the demand for data annotation and AI support services has increased as enterprises continue to explore the use of generative AI for content creation and moderation.

The T&S landscape has providers across multiple categories – IT/BPO, Contact Center Outsourcing (CCO), and niche/specialist providers. These providers are increasingly becoming strategic enterprise partners and helping them to solve their challenges through augmented offerings, investments, and partnerships. Additionally, they are expanding their delivery landscapes by identifying and investing in talent-rich regions to enable localized operations.

Trust and Safety Services

What is in this PEAK Matrix® Report

In this report, we assess 27 T&S service providers and position them on the Trust and Safety Services PEAK Matrix® as Leaders, Major Contenders, and Aspirants. Each provider profile offers a comprehensive picture of its key strengths and limitations. The study will enable buyers to choose best-fit providers based on their sourcing considerations


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of 27 leading T&S service providers
  • The competitive landscape of the T&S space
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process, interactions with leading T&S service providers, client reference checks, and ongoing analysis of the T&S market

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What is the PEAK Matrix®?

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Navigating the Platform Odyssey: Software Product Engineering Services PEAK Matrix® Assessment 2024

Navigating the Platform Odyssey: Software Product Engineering Services

In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace. This deceleration is primarily due to recessionary headwinds, geopolitical conflicts, talent shortages, and delayed decision-making within enterprises. Amid this macroeconomic turbulence, several themes continue to drive software R&D forward. These include transitioning to platform-based business models, increasing the adoption of AI- and gen AI-augmented secure products, prioritizing sustainability, and enhancing customer and developer experiences.

The shift toward these transformative themes, coupled with the current economic climate, is significantly altering enterprises’ expectations from their providers. Rather than solely seeking providers focused on offering engineering talent, enterprises now aspire to engage with strategic partners capable of delivering savings, speed, and innovation simultaneously.

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What is in this PEAK Matrix® Report

This report, the fifth edition of Everest Group’s Software Product Engineering Services PEAK Matrix® Assessment, evaluates 43 engineering service providers, positioning them on the PEAK Matrix® framework and offering insights into enterprise sourcing considerations.


Contents: 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of engineering service providers associated with software product engineering services
  • The characteristics of Leaders, Major Contenders, and Aspirants
  • Providers’ market impact and vision and capabilities
  • Providers’ key strengths and limitations

Scope:

  • Industry: software product engineering
  • Geography: global
  • The study is based on RFI responses from providers, interactions with their software product engineering services leadership, client reference checks, and an ongoing analysis of the software product engineering services market

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What is the PEAK Matrix®?

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Application Transformation Services PEAK Matrix® Assessment 2024 – Europe

Application Transformation Services – Europe

As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Enterprises are actively embracing transformation efforts to fully leverage emerging technologies and transition from outdated legacy systems. Amid ongoing macroeconomic uncertainty, European enterprises are prioritizing application transformation initiatives to unlock business value at every stage of their transformation. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

In response, service providers are enhancing their offerings through strategic partnerships with technology and platform providers and developing IPs to maximize RoI and gain enterprise confidence. Additionally, they are making substantial investments to expand their regional delivery centers in Europe to strengthen local service delivery and ensure better proximity to customers.

Application Transformation Services

What is in this PEAK Matrix® Report

 In this report, we examine the dynamics of the European application transformation service provider landscape and assess 26 application transformation service providers featured on Everest Group’s Application Transformation Services PEAK Matrix® – Europe. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. 


Contents: 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 26 application transformation service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation service providers, client reference checks, and an ongoing analysis of the application transformation services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Analytics and Artificial Intelligence (AI) Services Specialists

Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations. This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge.

Analytics and Artificial Intelligence (AI) Services Specialists

What is in this PEAK Matrix® Report

 In this report, we assess 26 analytics and AI services specialists featured on the Analytics and AI Services Specialists PEAK Matrix® 2024.
 

Contents: 

This report features detailed profiles of 26 analytics and AI services specialists and includes:

  • Everest Group’s PEAK Matrix® evaluation of analytics and AI service providers, categorizing them into Leaders, Major Contenders, and Aspirants
  • Providers’ key strengths and limitations

Scope:

  • Industry: data and analytics
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar years 2022 and 2023 H1 (January-June), interactions with leading analytics and AI services specialists, client reference checks, and an ongoing analysis of the analytics and AI services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Marketing Services PEAK Matrix® Assessment 2024

Marketing Services

Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. As CMOs reassess their strategies, marketing service providers are also evolving, shifting from traditional offerings to strategic enablement of innovative solutions focused on Customer Experience (CX). They are leveraging technologies such as generative AI and Web3 to create hyper-personalized CX solutions, breaking data siloes for a unified customer view, implementing loyalty programs for customer retention, and integrating ESG into marketing strategies.

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing Services PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

The report will assist stakeholders (service providers, enterprises, and technology providers) to better understand the current state of the marketing service provider landscape.
 

Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of 34 leading marketing service providers
  • The competitive landscape of the marketing services space
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process, interactions with leading marketing service providers, client reference checks, and an ongoing analysis of the marketing services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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