Tag: life sciences

Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024

Life Sciences Digital Services Specialists 

As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy. These enterprises are rationalizing and restructuring their portfolios, strategically addressing high-priority quick-wins use cases for digital transformation, and actively seeking providers with greater domain knowledge, enhanced agility, and life sciences-specific technical expertise. Niche providers are emerging in the post-pandemic era and are establishing a strong presence in the digital services market.

Life Sciences Digital Services Specialists PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 16 providers featured on the Life Sciences Digital Services Specialists PEAK Matrix®. Each profile offers a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we closely examine the life sciences digital services specialists state of the market while focusing on the following aspects:

  • Major segments of specialist service providers based on their capabilities in the life sciences digital services space
  • Role of specialist providers as enterprises move to a new sourcing model
  • Tenets of the unique value proposed by specialists to carve out a niche for themselves

Scope

  • Industry: life sciences
  • IGeography: global
  • IThe assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading life sciences digital service providers, client reference checks, and an ongoing analysis of the life sciences digital services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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MedTech Operations PEAK Matrix® Assessment 2023

MedTech Operations

As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets. Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling providers to expand their digital portfolio.

To effectively address the evolving enterprise needs, providers are adopting a personalized approach and revamping their offerings across the MedTech operations value chain. They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment. These investments aim to keep pace with the rapidly evolving needs of the market.

MedTech Operations

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the MedTech Operations PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

This report features 15 BPS provider profiles and includes:

  • Everest Group’s PEAK Matrix® for MedTech Operations
  • Providers’ key strengths and limitations

Scope

  • Industry: life sciences Business Process Services (BPS)
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading MedTech BPS providers, client reference checks, and an ongoing analysis of the MedTech BPS market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Life Sciences Next-generation Customer Engagement Platforms (CEP) PEAK Matrix® Assessment 2023

Life Sciences Next-generation Customer Engagement Platforms (CEP) 

Since the pandemic, industries worldwide have shifted their investment priorities to focus on delivering personalized Customer Experience (CX), and the life sciences commercial function is no exception. To stay resilient and keep pace with the evolving landscape, the life sciences industry has begun embracing technology to differentiate itself for end users. However, enterprises face challenges with legacy data infrastructure and fundamental technology tools such as Customer Relationship Management (CRM), content management systems, and marketing tools that lack experience-focused functionality. As a result, enterprises are enhancing CRM platforms by partnering with niche platform providers to develop CX-centric solutions that enable omnichannel engagement, deliver the right messaging, unlock real-time customer analytics, etc., resulting in improved business performance and a competitive edge. Consequently, many next-generation customer engagement tools and platforms are bridging the gap between traditional CRMs and contemporary CX platforms.

Customer Engagement Platforms

What is in this PEAK Matrix® Report

In this report, we assess 23 life sciences next-generation Customer Engagement Platform (CEP) providers featured on the Life Sciences CEP PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we:

  • Examine the provider landscape for CE platforms and products
  • Assess 23 life sciences CEP providers on several capability and market success-related dimensions

Scope

  • Industry: life sciences
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading life sciences CE platform providers, client reference checks, and an ongoing analysis of the life sciences customer experience platforms market

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LEARN MORE ABOUT Top Service Providers

From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX | LinkedIn Live

LinkedIn Live

From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX

View the event on LinkedIn, which was delivered live on Thursday, October 26, 2023.

As life sciences enterprises focus more closely on delivering exceptional customer experiences, Customer Experience Platforms (CXPs), which help build personalized customer journeys 🗺️, are replacing the traditional CRM, which has served as a system of records. Niche platform providers have now emerged to ease this transition from CRM to CXP with next-gen customer engagement capabilities.

📢📢 Watch this LinkedIn Live to hear our expert analysts explore how the rise of niche providers – and the recent announcement of Veeva and Salesforce parting ways 👋 – has created opportunities for all types of platform providers. They also share the top next-gen customer engagement functionalities and the leading customer engagement platform providers. ✨

You’ll want to join the discussion to share your experiences and ask clarifying questions.

During the event, our analysts talk about:

✅ The top opportunities for platform providers, as Veeva and Salesforce part ways
✅ The top next-gen customer engagement functionalities that enterprises are looking to invest in as they bridge the gap from CRM to CXP
✅ The top next-gen customer engagement platform providers

Meet The Presenters

Ambati Durga
Practice Director
Everest Group
Screenshot 2023 10 04 130023
Senior Analyst
Everest Group
Satija Chunky
Vice President
Everest Group

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