Everest Group Archives - Everest Group

Michael Hedegard Promoted to Partner at Everest Group | Press Release

September 27, 2017

Everest Group has announced the promotion of Michael Hedegard to the role of partner. Hedegard, who joined the consulting and research firm in 2007, is known for his keen focus on helping clients from across industries solve complex problems and reap optimal value from initiatives related to go-to-market strategies, IT and business services sourcing, and operational design and delivery.

“Michael is a versatile problem solver. He has an ability to unravel complexity and help clients adopt strategies that put them on the path to operational excellence and corporate growth,” stated Peter Bendor-Samuel, founder & CEO, Everest Group. “It’s a promotion well earned. Michael consistently demonstrates the firm’s core values in how he services clients, leads teams, and builds the firm.”

One of Hedegard’s areas of focus includes developing innovative thinking related to the impact of automation, such as cognitive and Robotic Process Automation (RPA), on services. Recognizing the large unrealized value potential, he is guiding enterprises through the transformational opportunities and operational issues of managing a digital workforce. He has developed strategic thinking on fundamental changes traditional service providers can make to shift their business model to embrace the value of automation. Michael advises automation tool providers on creating value in a rapidly evolving services market.

As partner, Michael will be the primary leader of client teams focused on helping clients drive change across a range of IT and business process services models that result in material business outcomes.

Michel Janssen Rejoins Everest Group as Chief Research Guru | Press Release

July 31, 2017

Strong senior leadership to guide research agenda and capabilities in an era of sourcing industry disruption

Everest Group, a consulting and research firm, today announced the return of Michel Janssen to the company. Janssen, a 20-plus-year veteran of the research and consulting industries, will assume the position of chief research guru, responsible for guiding the agenda and architecture of Everest Group’s research capabilities, a division that he co-founded in 2005 during his original tenure with the firm.

“It is a tremendous pleasure to welcome Michel back to Everest Group. Having worked closely with him during his first stint and remained friends since that time, I am very excited about adding his creativity and spark to our leadership team,” said Eric Simonson, managing partner of research. “His experience in developing and scaling research capabilities will help us accelerate our evolution across many dimensions.”

As an expert in research development, Janssen has established an unequivocal track record for developing analysis and frameworks that are compelling and highly valued by clients. His return to Everest Group reflects the firm’s commitment to the growth of its research practice and its confidence that Janssen will contribute significantly to the firm’s expansion and market-leading innovation during a period when the senior executives across industries are facing significant market disruptions that call for the innovative, best-in-class application of technology and business processes.

“With his broad and varied career in the research industry, Michel is uniquely positioned to offer profound fact-based insights to enterprises and service providers alike,” said Everest Group CEO and founder Peter Bendor-Samuel. “His experience and entrepreneurial spirit will help propel Everest Group’s research practice to a new level – one that truly reflects the depth and breadth of our research capabilities, including our focus on digital transformation. We are pleased to welcome him home.”

Prior to rejoining Everest Group, Janssen spent a successful decade serving as chief research officer at Market Track, where he more than tripled the practice’s revenues during his 3 1/2 years there, and at The Hackett Group, where his contributions to innovating the research methodology and enhancing the market relevance of research services helped the company expand its practice by more than 15 percent annually. Earlier in his career, Janssen held analyst positions with Gartner and service leadership roles at EDS. He is widely quoted in news media as a subject matter expert on applying business insights and is a prolific contributor of thought leadership to conferences.

In addition to Janssen, Alan Wolfe, who brings 30 years of sales and sales management experience with leading research and consulting firms, joined Everest Group in the role of senior vice president of sales in May 2017. A dynamic and versatile sales leader, Wolfe helps generate revenue and income growth by building and nurturing outstanding sales teams. Prior to joining Everest Group, Wolfe held leading roles in several professional services organizations, including The Hackett Group, Gartner and Deloitte Consulting.

Everest Group Unveils Third Annual Business Process Services Top 50 | Press Release

July 14, 2017

ADP rises to No. 1, Conduent takes No. 2 and Accenture retains No. 3 ranking among world’s largest third-party BPS providers

Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, today released the third annual edition of “The Everest Group BPS Top 50™,” a revenue-based ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which today is valued at more than US$160 billion.

The Everest Group BPS Top 50 ranks the largest BPS service providers by revenue and reports their growth and coverage cutting across geography, domain and buyer size. Further, it analyzes key changes over time along growth, geography and functional coverage dimensions.

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives.

“As the global services industry in general and BPS in particular goes through a fundamental shift from an arbitrage-first to a digital-first model, service providers’ ability to transform themselves to the new paradigm will be critical to their future success,” said Rajesh Ranjan, partner at Everest Group. “This ranking, the only one of its kind for the overall industry, provides an early indication of who is navigating the shift more successfully than others. We expect the volatility in the ranking of providers to increase in coming years.”

***Download a complimentary copy of the 2017 Everest Group BPS Top 50 list and analysis.***

Topping the 2016 list of BPS providers are these 10 leaders:

ADP
Conduent
Accenture
Teleperformance
Xerox
Convergys
Paychex
Arvato Bertelsmann
DXC Technology
Capita

Other highlights:

The cumulative revenue of the providers in BPS Top 50 list grew by 5 percent year-on-year.
The highest growth rate for the past two years was logged by Alorica at 95-105 percent and was achieved largely through acquisitions in 2015 and 2016. Cognizant logged the second fastest growth rate at 22-25 percent and achieved this largely through organic growth.
North America-based service providers continue to dominate the list; however, the region’s overall share declined versus 2014, while APAC’s share has grown.

Top 3 North American Providers:

ADP
Conduent
Xerox

Top 3 EMEA Providers:

Accenture
Teleperformance
Arvato Bertelsmann

Top 3 APAC Providers:

TCS
Transcosmos
Relia

For the second straight year, the number of broad-based service providers increased their share of market as compared to specialists. Broad-based providers now represent 56 percent of the market whereas specialists represent 44 percent. The top 5 broad-based providers are:
- Conduent
- Accenture
- Arvato Bertelsmann
- DXC Technology
- Capita
Among the specialist providers, the following ranked highest in their respective specialty area:

Human Resource Outsourcing:

ADP
Paychex
Fidelity

Contact Center Outsourcing:

Teleperformance
Convergys
Alorica

Document Management:

Xerox
Williams Lea Tag
Iron Mountain

***Watch our video about “The Everest Group BPS Top 50 2017”.***

Has the ‘Dream Run’ for Indian IT Ended? | In the News

April 14, 2017

After years of sitting on piles of cash, Indian information technology (IT) services firms are suddenly dispensing some of it to their shareholders by way of buybacks.

The buybacks are a move to boost share price and soothe investor sentiments. They are also designed to make them less attractive to predators. After years of giving high returns, the industry has been delivering below expectations; most Indian IT services firms have been performing below the Sensex, the benchmark stock index.

Projections mirror the growing uncertainly. The U.S.–based Deep Dive/Everest Group IT services forecaster expects a 6.3% growth for the top five IT companies for calendar year 2017. For the industry as a whole (excluding multinational captive centers), the growth in 2017 is projected to be a mere 5.3%.

Everest Group 25 Years | Market Insights™

November 22, 2016

Everest Group Celebrates 25 Years by Launching Improved Digital Client Experience | Press Release

September 22, 2016

In celebration of its 25th anniversary, Everest Group announced today the relaunch of its digital platform, featuring enhancements to aid clients in moving from insight to action. The new website, www.everestgrp.com, provides an improved user experience and additional thought leadership and insights for clients, prospects and other stakeholders such as media who would like to take advantage of the treasury of original research, thought leadership and case studies that Everest Group offers.

In addition, Everest Group’s new research report portal within the site provides 24/7 access to powerful search for all users and collaboration tools for clients with paid subscription access. Both will save users time and enhance their productivity by making relevant data easily accessible and actionable in just a few clicks.

Specifically, the new design includes these features:

An easily understood value proposition of Everest Group’s consulting, decision support and report offerings.
Specialized insights on sourcing strategies, locations, and models; on how to achieve complex business transformation, adopt emerging technologies; and, how to use disruptive business models as new sources of growth and competitive differentiation.
A wealth of resources, including blogs, Market Insight™ infographics, executive viewpoints, case studies and research reports.
A research report portal that allows users to search for reports on a granular level by topic, document type, analyst/author, geography, industry, and recently published. Much content is available on a complementary basis and also easily scanned with an improved PDF viewer. Clients with paid subscription access to Everest Group’s larger library of content can collaborate with their fellow team members, sharing content, ideas, and custom reading lists.

In addition, because the strength of a professional services firm is its people, Everest Group’s new digital platform features its consultants and analysts front and center on the site, with easy access to their biographies, photographs, videos and thought leadership.

“For 25 years, Everest Group has been helping our clients make well-informed decisions that that deliver high-impact results and achieve sustained value,” said Peter Bendor-Samuel, Everest Group founder and CEO. “The launch of our new digital platform reflects our continued commitment to that mission.”

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

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