The long arc of digital transformation at this point is about ten years old, but it is not yet in a mature state. However, it led to companies building software-defined operating platforms, and those platforms drive significant change in how companies operate.
The growing text-to-speech and speech-to-speech market is sparking new enterprise applications. However, the technologies also raise concerns about privacy and misuse of the tools.
Another concern is finding a way to use the technology to support humans instead of replacing them, as in the James Earl Jones case, according to Yugal Joshi, Partner at Everest Group.
Staying on top the latest shifts in enterprise resource planning (ERP) strategies and implementations will help IT leaders deliver maximum value from these business-critical systems.
“There are regular updates to the ERP, which could be in the form of features and functionalities that are pushed into the live environment. If there is a high level of customization, a CIO will have to tweak the update in context of the customization. This is cumbersome and leads to additional cost. By going in for a standardized ERP solution, IT leaders can avoid these issues, and most are following suit,” says Abhishek Mundra, Practice Director for enterprise platform services at research firm Everest Group.
Field trips to the Louvre for inspiration, sped-up learning, onboarding reimagined — how will the metaverse change our working environments and when? It depends.
The broader adoption of metaverse platforms could increase employee engagement irrespective of where they are. “This will help savvy enterprises attract needed talent without worrying about the physical offices,” said Yugal Joshi, Partner at Everest Group.
The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. Surging inflation, a recessionary environment, and geopolitical instability, coupled with pandemic-induced volatility, are driving enterprises to leverage third-party provider support for their finance functions. The need for digital transformation, an increasing number of first-time outsourcers, and growing demand for next-generation technology and high-end Finance and Accounting (F&A) work from mature outsourcers will continue to drive market growth in the near-term.
Some of the key means by which providers are differentiating themselves is by offering end-to-end transformation solutions, combined with domain and industry expertise and innovative Environmental, Social, and Governance (ESG) solutions, flexible pricing models, a design thinking-led approach, transformation frameworks, and next-generation offerings leveraging automation and analytics.
In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.
This report includes:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an innovation-first approach, and faster time-to-market. With the availability of multiple cloud service providers, enterprises now have the flexibility to choose the right-fit cloud to best address their requirements, based on the providers’ core services and capabilities. This flexibility is enabling individual business units/functions to deploy applications on the cloud of their choice, leading to a multi-cloud ecosystem. Additionally, loosely coupled modern architectures are allowing enterprises to leverage multiple clouds to deploy different workloads of an application.
The multi-cloud ecosystem gives enterprises the freedom to move between different clouds, which helps avoid vendor lock-ins, optimize costs, and comply with regulatory as well as performance requirements. Thus, multi-cloud adoption is likely to rapidly grow in the coming years, with most enterprises having two or more clouds in their ecosystems, with a combination of one dominant cloud and multiple other clouds.
This report evaluates:
LEARN MORE ABOUT Multi-cloud Application Development Services PEAK Matrix® Assessment 2022
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and the rising of CAPEX and OPEX to maintain in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. At its end, the European countries have also started to implement stricter laws to provide better security to their citizens, one key example being the UN regulation that mandates cybersecurity management through defined performance metrics and audit requirements for car manufacturers.
Europe-based enterprises are looking for service providers that can offer geographically nuanced security services, especially in areas such as data security & privacy, verticalized SOCs, converged IT/OT security services, and regulatory assessment services, to make sure that enterprises are not just adhering to ever-evolving EU regulations but also the localized data privacy laws. All these factors combined have surged IT security services demand across Europe.
Examination of the profiles of 28 IT security service providers in Europe
Studies of each provider’s strengths and limitations
Evaluation of enterprise sourcing consideration
Scope:
Geography: Europe
Industries: all industries
Services: IT security services
The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market
LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – Europe
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Disruptions in customer preferences and insurers’ growing needs to move faster have led to a significant change in the sourcing strategy as well. In order to pivot operations in such times, digital solutions offered by BPS providers helped in enhancing speed of delivery, reducing turn-around times, improving accuracy, and the quality of products. Such transformation projects helped in simplifying the insurance process by optimizing support functions across the value chain.
This report evaluates:
In this research, we assess 15 insurance BPS providers featured on the DPAS in Insurance BPS PEAK Matrix&®. Each provider profile offers details of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Access the on-demand webinar, delivered live on October 11, 2022.
In 2013, the term digital transformation gained dominant mindshare across leading companies and has since been a priority for over a decade. The next decade promises to be dramatically different – with exciting new opportunities and critical challenges that enterprises will need to deeply understand, as they rethink their digital transformation strategies.
Join this webinar as our analysts share perspectives on what’s in store for the digital transformation industry and provide recommendations and best practices on how to keep pace with exponential technologies such as web 3.0, metaverse, and quantum computing.
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