Tag: automation

Artificial Intelligence Service Providers PEAK Matrix® Assessment 2022

Top Artificial Intelligence Service Providers

Artificial Intelligence (AI) has become a crucial component in enterprises’ digital transformation journeys. In the past few years, enterprises have started adopting AI at a faster pace for better resilience, cost-effectiveness, and employee productivity. They also understand the importance of explainable and responsible AI adoption to create an inclusive, fair, and bias-free process.

To achieve these objectives, enterprises are reaching out to providers to help them navigate through their talent, capability, and data management challenges, while also ensuring a customer-sensitive and conscious AI adoption approach. Consequently, providers are increasing their investments to assist enterprises in gaining value from their AI initiatives.

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Artificial Intelligence Service Providers: What is the Scope?

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

What is in this PEAK Matrix® Report:

In this research, we provide detailed profiles and assessments of 20 IT service providers featured on Everest Group’s AI Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

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Task Mining Evolution – Advances in Capabilities and Business Impact
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Task Mining Evolution – Advances in Capabilities and Business Impact

Digital Interaction Intelligence (DII) Use Cases
Market Insights™

Digital Interaction Intelligence (DII) Use Cases

Digital Interaction Intelligence (DII)
Market Insights™

Digital Interaction Intelligence (DII)

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Untangling the Risks of Generative AI: Solutions to Your Safety Concerns

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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The Rise of Machine Learning Operations: How MLOps Can Become the Backbone of AI-enabled Enterprises | Blog

We’ve seen enterprises developing and employing multiple disparate AI use cases. But to become a truly AI-enabled enterprise, many standalone use cases need to be developed, deployed, and maintained to solve different challenges across the organization. Machine Learning Operations or MLOps offers this promise to seamlessly leverage the power of AI without hassle.

Everest Group is launching its MLOps Products PEAK® Matrix Assessment 2022 to gain a better understanding of the competitive service provider landscape. Discover how you can be part of the assessment.

Learn how to participate

With the rise in digitization, cloud, and internet of things (IoT) adoption, our world generates petabytes of data every day that enterprises want to mine to gain business insights, drive decisions, and transform operations.

Artificial Intelligence (AI) and Machine Learning (ML) insights can help enterprises gain a competitive edge but come with developmental and operational challenges. Machine Learning Operations (MLOps) can provide a solution. Let’s explore this more.

While tools for analyzing historical data to gain business insights have become well-adopted and easier to use, using this information to make predictions or judgment calls is a different ball game altogether.

Tools that can deliver these capabilities based on programming languages such as Python, SAS, and R are known as data science or Machine Learning (ML). Popular deep learning frameworks include Tensorflow, Jupyter, and PyTorch.

Over the past decade, these tools have gained traction and have emerged as attractive options to develop predictive use cases by leveraging vast amounts of data to assist employees in making decisions and delivering consistent outcomes. As a result, enterprises can scale processes without proportionately increasing employee headcount.

Machine Learning varies from traditional IT initiatives as it does not take a one-size-fits-all approach. Earlier data-scientist implementation teams operated in silos, worked on different business processes, and leveraged disparate development tools and deployment techniques with limited adherence to IT policies.

While the benefits promised are real, replicating them across geographies, functions, customer segments, and distribution channels, all with their own nuances, called for a customized approach across these categories.

This led to the development of a plethora of specialized models that individual business teams had to be kept informed of as well as significant infrastructure and deployment costs.

Advances in ML have since driven software providers to offer approaches to democratize model development, making it possible to now create custom ML models for different processes and contexts.

MLOps to the rescue

In today’s world, developing multiple models that serve different purposes is less challenging. Enterprises who want to successfully become AI-enabled and deploy AI at scale need to equip individual business teams with model deployment and monitoring capabilities.

As a result, software vendors have started offering a DevOps-style approach to centralize and support the deployment requirements of a vast number of ML models, with individual teams focusing only on developing models best suited to their requirements.

This new rising methodology called MLOps is a structured approach to scaling ML across organizations that brings together skills, techniques, and tools used in data engineering and machine learning.

What’s needed to make it work

Technical Capabilities Required for MLOps

MLOps assists enterprises in decoupling the development and operational aspects in an ML model’s lifecycle by bringing DevOps-like capabilities into operationalizing ML models. Technology vendors are offering MLOps to enterprises in the form of licensable software with the following capabilities:

  • Model deployment: In this important stage, the ability to deploy models on any infrastructure is important. Other features include storing an ML model in a containerized environment and options to scale compute resources
  • Model monitoring: Tracking the performance of models in production is complex and requires a carefully designed performance measurement matrix. As soon as models start showing signs of declining prediction accuracy, they are sent to the development team for review/retraining
  • Collaboration and platform management: MLOps solutions offer platform-related features such as security, access control, version control, and performance measurement to enhance reusability and collaboration among various stakeholders, including data engineers, data scientists, ML engineers, and central IT functions

Additionally, MLOps vendors offer support for multiple Integrated Development Environments (IDEs) to promote the democratization of the model development process.

While various vendors offer built-in ML development capabilities within their solutions, connectors are being developed and integrated to support a wide array of ML model file formats.

Additionally, the overall ML lifecycle management ecosystem is rapidly converging, with vendors developing end-to-end ML lifecycle capabilities, either in-house or through partner integrations.

MLOps can promote rapid innovation through robust machine learning lifecycle management, increase productivity, speed, and reliability, and reduce risk – making it a methodology to pay attention to.

Everest Group is launching its MLOps Products PEAK® Matrix Assessment 2022 to gain a better understanding of the competitive landscape. Technology providers can now participate and receive a platform assessment.

Learn how to participate

To share your thoughts on this topic, contact [email protected] and [email protected].

Federated Learning: Privacy by Design for Machine Learning | Blog

With cyberattacks and data breaches at all-time highs, consumers are increasingly skeptical about sharing their data with enterprises, creating a dilemma for artificial intelligence (AI) that needs massive data to thrive. The nascent technology of federated learning offers an ideal growing alternative for healthcare, life sciences, banking, finance, manufacturing, advertising, and other industries to unleash the full potential of AI without compromising the privacy of individuals. To learn how you can have all the data you need while protecting consumers, read on.  

Privacy preservation with federated learning

The infinite number of massive data breaches that have stripped individuals of their privacy has made the public more aware of the need to protect their data. In the absence of strong governance and guidelines, people are more skeptical than ever about sharing their personal data with enterprises.

This new data-conscious paradigm poses a problem for artificial intelligence (AI) that thrives on huge amounts of data. Unless we can figure out a way to train machines on significantly smaller data sets, protecting the privacy and data of users will remain key obstacles to intelligent automation.

Federated learning (FL) is emerging as a solution to overcome this problem. Broadly speaking, Federated learning is a method of training machine learning models in a way that the user data does not leave its location, keeping it safe and private. This differs from the traditional centralized machine learning methods that require the data to be aggregated in a centralized location.

Federated learning is a mechanism of machine learning, wherein the process of learning takes place in a decentralized manner across a network of nodes/edge devices, and the results are aggregated in a central server to create a unified model. It essentially comprises decoupling the activity of model training with centralized data storage.

The Mechanism of Federated Learning

By training the same model across an array of devices, each with its own set of data, we get multiple versions of the model, which, when combined, create a more powerful and accurate global version for deployment and use.

In addition to training algorithms in a private and secure manner, Federated learning provides an array of other benefits such as:

  • Training across data silos
  • Training on heterogeneous data
  • Lower communication costs
  • Reduced liability

Federated learning applicability and use cases

Based on an Everest Group framework, we have found Federated learning is most suitable and being adopted at higher rates in industrials where data is an extremely critical asset that is present across different locations in a distributed fashion and privacy is paramount.

Federated learning is especially beneficial for industries that have strict data residency requirements. This makes the healthcare and life-sciences industries perfect candidates for its adoption. Federated learning can help facilitate multi-institution collaborations between medical institutions by helping them overcome regulatory hurdles that prevent them from sharing patient data by pooling data in a common location.

The next industry ripe for the adoption of Federated learning is the banking and financial sectors. For instance, it can be used to develop a more comprehensive and accurate fraud analytics solution that is based on data from multiple financial entities.

Another industry where we see high applicability of Federated learning is the manufacturing industry. By ensuring collaboration between different entities across the supply chain, using Federated learning techniques, there is a case to build a more powerful model that can help increase the overall efficiency across the supply chain.

Federated learning also might find increased use in interest-based advertising. With the decision to disable third-party cookies by major internet browsers, marketers are at a loss for targeted advertising and engagement. With Federated Learning, marketers can replace individual identifiers with cohorts or group-based identifiers. These cohorts are created by identifying people with common interests based on individual user data such as browsing habits stored on local machines.

An ecosystem on the rise

Since Google introduced the concept of Federated learning in 2016, there has been a flurry of activity. Given that this is a nascent technology, the ecosystem is currently dominated by big tech and open-source players. We see hyperscalers taking the lead with Microsoft and Amazon Web Services (AWS) making investments to activate Federated learning, followed by Nvidia and Lenovo who are looking at the market from a hardware perspective.

Another segment of players working in this arena are startups that are using Federated learning to build industry-specific solutions. AI companies such as Owkin and Sherpa.ai are pioneering this technology and have developed Federated learning frameworks that are currently operational at a few enterprises’ locations.

The adoption and need for Federated learning depend on the industry and vary with the use case. Everest Group has developed a comprehensive framework to help you assess and understand the suitability of Federated learning for your use-case in our Latest Primer for Federated Learning. The framework is built on four key parameters that include data criticality, privacy requirement, regulatory constraint, and data silo/ diversity.

Federated learning provides us with an alternative way to make AI work in a world without compromising the privacy of individuals.

If you are interested in understanding the suitability of federated learning for your enterprise, please share your thoughts with us at [email protected].

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