Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.
Intelligent automation platforms now drive end-to-end process automation, incorporating new technologies – such as intelligent document processing, process mining, digital interaction intelligence, task mining, API-based automation, process orchestration, and conversational AI – to enhance efficiency and Robotic Process Automation (RPA) outcomes.
Furthermore, generative AI revolutionizes automation by handling complex cognitive tasks and empowering citizen developers to build and deploy bots, integrating business users into the automation process.
Enterprises benefit from RPA through better operational efficiency, improved customer and employee experiences, and strategic workforce engagement. Enterprises, GBS organizations, and providers across industries are investing heavily in RPA, making it a top-growing software market.
In this report, we study 27 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves.
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This PEAK Matrix® report examines:
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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
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