Through perseverance and your exceptional insight, we have gotten this deal contract to a much better place than where we were.
– Head of IT Vendor Governance, Leading Global QSR
The roadmap establishes the vision, goals, and strategic priorities along with the necessary interventions required to enable the industry to remain competitive and ensure continued growth.
This custom study investigated:
The study gave the client a clear understanding of the maturity of the sustainability technology enablement services market landscape, a sense of their own positioning in that landscape, and guidance on growth opportunities and how best to capitalize on them.
As a prequel to the event, Rita did a podcast with SIG CEO Dawn Tiura where they discussed:
Rita and Amy built upon the message by presenting:
Our client, a well-known IT/BPO service provider with significant presence in the trust and safety services space, engaged us to study the T&S services market for the gaming industry. The assignment involved in-depth account and competitive intelligence research and the development of a view of the T&S pricing landscape and pricing intelligence and benchmarking.
We took the following approach to the project:
The client is using the analysis to develop its strategy to enter the T&S gaming space, and it has leveraged our analysis to increase the probability of pitch success.
Our client, a leading IT/BPO provider with well-established T&S BPO offerings, engaged us to assess the T&S BPO market and provide competitive intelligence on two leading T&S service providers.
We took a structured approach to deliver deep insights and analysis:
Given our deep understanding of the T&S market and its players, we successfully provided high-value insights to the client, which became core to its T&S services strategy.
We helped a top-5 global financial institution with an ambitious cross-shore consolidation exercise by evaluating locations in its existing portfolio for their ability to support evolving skills needs. We established design principles for a locations portfolio, the definition of progressive end states, a roadmap to achieve those end states, and related business plans. Our work served as the blueprint for the client in shaping and implementing its 2030 locations strategy.
We supported a leading global service provider’s growth initiative by evaluating multiple locations for the delivery of a mix of traditional skills, data analytics, and next-generation IT skills. We assessed the locations at both the function and skills levels across key dimensions including talent pool and skills availability, financial attractiveness, and overall sustainability to prioritize and highlight related tradeoffs. The study helped our client understand 3- to 5-year talent sustainability across locations to shape its expansion strategy.