Analyst Relations Newsletter Q4 2022: Key Highlights from Custom Research

Case #1: Everest Group Creates Six-year Strategy Roadmap for the Philippines IT-BP Industry

The roadmap establishes the vision, goals, and strategic priorities along with the necessary interventions required to enable the industry to remain competitive and ensure continued growth.

    • The client, IT-BP Association of the Philippines (IBPAP), is the primary trade body and advocacy group of the Philippines’ IT and Business Process Management (IT-BPM) sector
    • As the world’s second-largest IT-BP service delivery destination, IBPAP, together with its partner sub-sector associations (contact center and business process, IT, healthcare, global in-house centers, animation, and game development), commissioned Everest Group for the development of the Philippines IT-BPM Industry Roadmap 2028. The roadmap is envisioned to serve as the industry’s six-year blueprint in solidifying the country’s position as a global leader for IT-BPM services
    • Everest Group leveraged its proprietary 5A framework to Assess the current global and Philippines IT-BPM landscape, Aspire for a future-ready vision to succeed in the future of work, Activate the necessary actions to capitalize on key enablers, Amplify the Philippines’ value proposition, and Actualize the desired outcomes from the roadmap
    • Everest Group worked closely with IBPAP, sub-sector associations, IT-BP companies in the Philippines, and other ecosystem partners over a period of six months to evaluate the current industry landscape, challenges, and future priorities. Everest Group leveraged its market understanding and connected with leaders in the global IT-BP market and Philippines industry to identify the strength, gaps, and potential opportunity areas
    • The 2028 Roadmap has helped key stakeholders in the Philippines to:
      • Establish the IT-BP industry vision along with six sub-sectors, for the next wave of growth till 2028
      • Align on potential growth areas and strategy to differentiate
      • Identify priority investment areas for the IT-BP industry, especially across talent attraction & development, legislative & policy shaping, and digital transformation, among others
      • Obtain buy-in for industry requirements from ecosystem partners (e.g., Government, telecom players, real-estate companies)
      • Establish a differentiated market position for the Philippines IT-BPM industry and six sub-sectors, including opportunities to attract global investment
      • Amplify the Philippines IT-BPM value proposition across global buyers
    • The overall IT-BP industry was released in September at IBPAP’s annual industry conference – International Innovation Summit 2022. This was followed by the release of six sub-sector roadmaps at their respective annual conferences/industry events
    • IBPAP has already started implementing the Roadmap recommendations and has realized early success across multiple areas. For example, it:
      • Received approval for unrestricted work from home from the Government
      • Obtained clarity on incentives availability for the IT-BP industry
      • Aligned with real-estate and telecom companies to invest in infrastructure development across metro and non-metro areas
      • Launched a targeted marketing program to promote the Philippines IT-BPM industry
      • Initiated processes to create an industry skill development program
    • Click here to access a complimentary copy of the Executive Summary of the Philippine IT-BPM Industry Roadmap 2028

Case #2: Everest Group Supports a Multinational Cyclical Commodities Major in Its Future Location and Workforce Strategy

    • Everest Group was engaged by the Vice President of Global Talent Acquisition of one of the top 10 global cyclical commodities majors to create a future location and talent strategy for IT services delivery
    • Everest Group worked closely with the client’s global IT leadership and HR teams and helped the client via a two-phased engagement covering:
      • Location intelligence: Everest Group provided deep location intelligence for 14 locations and 13 IT skills covering talent availability, talent scalability, trends and insights impacting talent sustainability (e.g., growth trends, entry-level talent, re-skillability, talent migration pattern, diversity), financial attractiveness, and operating & business environment
      • Talent fulfillment strategy: Everest Group provided market intelligence on best practices adopted by peers to build a sustainable talent model and enhance talent management (acquisitions, retention, and development) practices across the firm
    • Talent sourcing strategy (permanent vs. contingent workforce/contract to hire)
    • Key sources of talent and channel mix (e.g., recruitment agencies, campus programs, job portals, incubator/accelerator programs, employee referrals, career fairs)
    • Innovative ways to improve the effectiveness of the talent acquisition model (hiring process, use of external partners, round-the-year hiring, improving quality of talent pipeline, approaches to improve candidate engagement, TA team structure)
    • Measures to improve brand positioning in the talent market (e.g., social media marketing, creating brand ambassadors)
    • Over the subsequent two quarters, the client utilized the intelligence for:
      • Re-alignment with business on hiring goals
      • Prioritization of skills for recruitment and trigger work on substituting or changing the skills mix in certain profiles
      • Agreement on the need for a new location for talent sourcing
      • Changes in the operating model for recruitment operations

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