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Displaying 11-20 of 47 for "Outsourcing"
With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Now is the time for enterprises with large presences in this region to diversify delivery locations and […]
Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider | Blog
Over 70% of all Customer Experience Management (CXM) services are delivered by in-house teams, making this a huge potential market ripe for outsourcing. With our estimates pegging the global market at $325 to $350 billion a year, less than 30% […]
AI Agents in Action: Driving CX Excellence
Watch Anubhav Das, Practice Director, and Sharang Sharma, Vice President at Everest Group, for an insightful webinar exploring practical steps to use AI agents to drive transformation in customer experience management (CXM). Backed by Everest Group’s cutting-edge research and expert […]
Sales Services PEAK Matrix® Assessment
The sales services landscape is rapidly evolving due to disruptive technologies, elevating customer expectations, and enterprise focus on data-driven decision-making. Customers are increasingly seeking more tailored and customized experiences. In this space, inside sales services such as lead generation, customer […]
Mapping the Next: Key Priorities for 2025 | Webinar
Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session will spotlight leaders’ […]
Following the conclusion of Everest Group’s inaugural Engage 2024, an event in which attendees left feeling energized and equipped with practical insights and actionable strategies, there is now more to come! The event, which offered a deep dive into the […]
The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar
After experiencing significant growth post-pandemic, the customer experience management (CXM) market hit turbulence in 2024. Enterprises are now more cautious about their spending, pushing service providers to do more with less. At the same time, generative AI (gen AI)-led use […]
Retail Media Networks Are Making Millions—Here’s How You Can Too! | Blog
Retail media networks (RMNs) are transforming the way retailers and consumer packaged goods (CPG) brands collaborate in the digital advertising space. Retailers are now seizing the opportunity to monetize their digital assets, while brands are eager to invest in retail […]
The Role of Technology in Advancing Member and Patient Engagement | LinkedIn Live
Healthcare-based enterprise priorities are shifting towards streamlining customer interactions, leading to higher demand and supply options for tech-enabled member and patient engagement solutions. 💼💡 In this LinkedIn Live, our experts Priya Sahni, Chunky Satija, and Kaushik Sundar discussed investments across […]
On August 12th, 2024, the Biden administration launched a new initiative – Time is Money – to crack down on all the ways that enterprises try to avoid customer queries and issue resolution by trapping them in arduous cycles of […]