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Displaying 1-10 of 47 for "Outsourcing"
Mapping the CXM Outsourcing Landscape for Africa | Webinar
Join Everest Group’s David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa’s emerging role in the Customer Experience Management (CXM) outsourcing landscape. This session will feature expert […]
Is Japan on the Cusp of CX Outsourcing Disruption? | Blog
Japan is on the verge of a significant transformation in the customer experience (CX) outsourcing industry. This blog explores how generative AI and other cutting-edge technologies are revolutionizing Japan’s CX market, creating unique opportunities and challenges in a country where […]
Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar
What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They […]
Core Customer Experience Outsourcing Buyer Expectations | Market Insights™
Customer Experience Outsourcing VIEW THE FULL REPORT
Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog
After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Discover five key trends that will impact the CXM industry going forward by reading on, or […]
Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer […]
Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar
WATCH THE WEBINAR ON-DEMAND In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations […]
CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How | Blog
The looming recession offers opportunities for forward-looking Customer Experience Management (CXM) outsourcing providers to emerge stronger. To learn five strategies that can help providers get ready for an economic downturn and win in the long term, read on. With spiking […]
How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog
Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. Geopolitical tensions causing supply-side […]
The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. This consolidation will […]