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Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas. It is one of the […]

Across the BFSI landscape, banks, insurers, and financial institutions are under mounting pressure to reduce costs, enhance customer satisfaction, and remain compliant—all while delivering measurable value in a volatile economic environment. Traditional effort-based service models are quickly becoming outdated as […]

Following the conclusion of Everest Group’s inaugural Engage 2024, an event in which attendees left feeling energized and equipped with practical insights and actionable strategies, there is now more to come!  The event, which offered a deep dive into the […]

Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information […]

Everest Group, an outsourcing consultancy and research group, said outsourcing in HR is growing at 4% to 5% a year, according to its survey data. Outsourcing by HR is used mostly for transactional processes such as employee data management and the administration portions of […]

Thursday,  December 14, 2017 | 11:00 a.m.  – 12:30 p.m. ET Register for the Virtual Roundtable Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof of Concept (POC). Everest […]

Tata Consultancy Services (TCS) has reached out to more than 800 clients, offering to reduce people in projects and embrace automation in delivering solutions and services, and disrupting its traditional outsourcing model it built over decades. Peter Bendor-Samuel shares his […]

Everest Group and other global services experts convene to discuss challenges of managing in uncertain times  Washington is a fitting if not symbolic location for Everest Group’s next On Point Summit – “New World [Dis]Order: Managing in Turbulent Markets.”  Everest […]

The business environment in which today’s IT service providers are operating is one of the most challenging in recent times. A host of buy- and supply-side factors are impacting the prices they can feasibly and competitively charge their enterprise clients […]

Artificial intelligence (AI) is working its way into the legal services market at an increasing pace. As robots decide what paragraphs to include in legal contracts and traditional lawyers struggle to maintain the old order, what are the implications for the […]