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Displaying 21-30 of 41 for "Outsourcing"
Reimagining RPO through the RPA Lens | Sherpas in Blue Shirts
The economic downturn following the financial crisis of 2008 forced companies to look at their internal costs and find ways to rationalize spend on various business activities. Recruitment was quickly identified as an area ripe for significant cost cutting, and […]
RPA in RPO: How Replaceable Are RPO Processes? | Market Insights™
A number of recruitment process outsourcing (RPO) processes are at least somewhat replaceable with robotic process automation (RPA) Read our related blog
IT Infrastructure Services Automation – What Enterprises Need to Know | Sherpas in Blue Shirts
IT infrastructure services automation is evolving rapidly as the objective function shifts from efficiency gains to service resiliency and agility. IT infrastructure processes have become dynamic and complex, and traditional automation strategies, characterized by siloed initiatives and reactive script-based automation […]
Infrastructure Services Delivery & Automation Interplay | Market Insights™
Automation will continue to disrupt the traditional IT infrastructure outsourcing models and shift the industry to a new infrastructure-as-code paradigm Visit the report page
“This Time it’s Different” are Dangerous Words | Sherpas in Blue Shirts
“This time is different” are often thought of as the most dangerous words on Wall Street. I’ve been in the outsourcing services industry since 1983 in the early days of outsourcing pioneer EDS. I watched the rise of the asset-intensive […]
The Benefits of Automation in CCO | Market Insights™
Click image to enlarge The increased adoption of automation in CCO enables service providers to achieve balance cost and customer satisfaction Visit the report page
Why the CCO Market Continues to Grow, but at a Slower Pace | Market Insights™
Growth of the non-voice channel, portfolio consolidation, and increased automation are slowing contact center outsourcing market growth Visit the report page
Brexit, Tech-shoring, and a Generation of Brex-bots | Sherpas in Blue Shirts
What do you do if you run a company in a country whose economy and laws have been thrown into uncertainty, where the currency has dropped by 13%, the property market is shrinking and consumers have already slowed their spending, […]
Service Providers Face the End of Enterprise Infrastructure Function | Sherpas in Blue Shirts
In the new world we’re moving into, where we have a high degree of automation and hyper-scale data centers, cloud, SaaS and re-usage, why do companies even have an IT infrastructure function or department? As companies integrate their software-defined ops […]
Liberty Source: Bringing Innovation to the Onshore Delivery Model | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance […]