Search Results

Capital markets ITO buyers trends and implications for service providers Visit the report page

We have been taking a deep look at the newer types of Service Delivery Automation (SDA) technologies for business process services (BPS). These include robotic, cognitive and plug-in architecture tools. Our interim findings show a lot of similarities and many […]

As outsourcing markets mature, traditional cost levers become increasingly less effective, driving enterprises to seek alternative sources of cost savings. RPA is filling that void, promising a new wave of cost savings, particularly in FAO’s transactional and FTE-intensive processes. Visit […]

There’s a lot of rethinking going on in North American businesses in light of new technologies. In Everest Group’s conversations with clients and in round table discussions we’ve been holding in the industry, we find that these mature companies believe […]

Since the start of 2015, we have had the opportunity to speak with a wide range of old friends, new acquaintances, and industry contacts – and spanning across enterprises, services providers, technology providers, academics, and consultants. Almost without fail, the […]

Everest Group research has analyzed the impact that automation will have on the services industry. Our opinion, which we refer to as the 40-40 Rule, is that 40 percent of all outsourcing contracts are ready to be impacted by automation […]

While robotic process automation (RPA) is creating opportunities for the newer breed of service providers, their more established competitors are feeling the pressure of change. RPA would cannibalize the established service providers’ labor arbitrage business which they have invested in […]

Click on image for full size version Augmentation is emerging as the predominant technology model as FAO solutions become more technology enabled and buyer organizations are demanding add-on tools to augment their F&A function, particularly in Europe. Consequently, FAO service […]

As a part of our efforts to profile the rapidly evolving service delivery automation landscape, I am speaking with the leaders of many of the technology players who are helping stimulate innovation in this space. It is an exciting time […]

At Capgemini global analyst event in London last week, the company provided a holistic view of its business growth strategy and internal initiatives to enhance skills and sales capabilities. Capgemini management was relatively upbeat about growth opportunities while acknowledging the […]