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Strategic Business Review: Talent Acquisition Services (RPO, MSP, and TTA) market opportunity assessment and detailed recommendations for capturing those opportunities | Case Study

Case #1:

The client, a leading global MSP & RPO provider, wanted to understand the MSP and RPO landscape – specifically, the MSP and RPO market characteristics and competitor scenario – in 20 countries and strategize its investment priorities. The client asked us to perform a detailed assessment of its capabilities across the countries and help formulate a future plan of action.

We employed a comprehensive and structured approach to perform a detailed outside-in market analysis and assist the client in formulating its strategic plan to expand in the prioritized segments. We created detailed country profiles that included market characteristics (such as size, growth, potential, and penetration, adoption drivers, and competitor scenario. We also looked at our client’s capabilities, strengths, and weaknesses across each of the 20 countries and prioritized segments based on that understanding as well as the market segment’s general attractiveness.

We provided recommendations on the suggested approach – including service offerings, delivery locations, and technology-related issues – for expanding in the prioritized countries. The client used the analysis and recommendations to strategize its investment priorities.

Analyst Relations Newsletter Q1 2020: Key Highlights from Custom Research

Case #1: Strategic Business Review: Talent Acquisition Services (RPO, MSP, and TTA) market opportunity assessment and detailed recommendations for capturing those opportunities

The client, a leading global MSP & RPO provider, wanted to understand the MSP and RPO landscape – specifically, the MSP and RPO market characteristics and competitor scenario – in 20 countries and strategize its investment priorities. The client asked us to perform a detailed assessment of its capabilities across the countries and help formulate a future plan of action.

We employed a comprehensive and structured approach to perform a detailed outside-in market analysis and assist the client in formulating its strategic plan to expand in the prioritized segments. We created detailed country profiles that included market characteristics (such as size, growth, potential, and penetration, adoption drivers, and competitor scenario. We also looked at our client’s capabilities, strengths, and weaknesses across each of the 20 countries and prioritized segments based on that understanding as well as the market segment’s general attractiveness.

We provided recommendations on the suggested approach – including service offerings, delivery locations, and technology-related issues – for expanding in the prioritized countries. The client used the analysis and recommendations to strategize its investment priorities.

Case #2: Price benchmarking and SLA & KPI analysis for a major MSP & RPO provider

Everest Group Enterprise Managed Blockchain Analysis Places IBM and Microsoft at the Summit | In the News

The enterprise managed blockchain, or blockchain as a service (BaaS) space, is one which though nascent has many of technology’s fastest horses running in the race. Amazon Web Services (AWS) and Microsoft, who continue to conduct their battle for cloud infrastructure, have well-known stakes in blockchain, as well as many of the ‘second tier’ cloud provides, from Alibaba Cloud, to IBM, to Oracle.

A new report from Everest Group has assessed the runners and riders in managed blockchain platforms – and has put IBM and Microsoft Azure at the top of the tree.

Analyst Relations Newsletter Q4 2019: Key Highlights from Custom Research

Key highlights from recent custom research projects

Case #1: Advised a leading IT service provider on its future skills strategy for next-generation IT services delivery

The client was looking for guidance on its future skills investment decisions to help time its skills development to meet market needs. We defined a detailed skills landscape/taxonomy comprising 1,100+ hard IT skills across three time horizons – one year, three years, and five years) and industries (including financial services, retail, manufacturing) to ensure that talent development efforts are aligned with the market requirements.

As part of the project, we helped the client model skills premiums for emerging and niche/specialist skills by factoring in the impact of market demand and supply. We benchmarked the availability of emerging and niche skills among key competitors and assessed skill-building initiatives planned or currently underway among competitors to suggest best practices in this space.

Our detailed assessment and recommendations helped the client craft a differentiated strategy for skills development.

Case #2: Supported one of the largest U.S.-based financial services firms to future-proof talent and skills strategy against technology disruption

The client was looking for industry data and peer insights to develop a skills outlook for the IT services sector and define an optimal vendor strategy for its global delivery partners. To ensure a robust, future-proof analysis, the client was seeking insights on demand and supply of niche/specialist skills (such as AI, IoT, blockchain, and AWS) across multiple geographies, including Australia, India, Germany, the UK, and the US in the context of financial services industry.

We identified key skills likely to be critical in the future across multiple work areas and assessed the reskilling potential for these skills. We supported our work with a deep-dive analysis on the demand-supply gap for these skills across two-time horizons – 12 to 18 months and three to five years – to help the bank define an optimum strategy for sourcing high demand-low supply skills. We provided recommendations on how to address gaps in the current talent strategy and support future growth and supplemented that information with emerging talent management practices relevant to the needed skill sets.