How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

September 21, 2023

on-demand webinar

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Watch this on-demand webinar as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the on-demand webinar answer for the participants?

How did the global sourcing market evolve in H1 2023?
How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
What capabilities are service providers building to focus on the GIC segment?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership
Strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Prashray Kala

Partner

Aranya Kalia

Practice Director

Ravneet Kaur

Senior Analyst

Akshay Mathur

Vice President

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition | Webinar

July 6, 2023

On-demand Webinar

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition

Access the on-demand webinar, delivered live on July 6, 2023.

Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent. The demand for tech talent continues to overwhelm the available supply despite recent layoffs, and this trend is expected to persist over the next few years.

Everest Group is excited to share findings on this crucial topic from the second edition of the Top Employers for Tech Talent™ report, analyzing the brand perception of 300+ organizations across India, the US, and the UK.

Watch this on-demand webinar to hear our experts and the top-ranked employers of tech talent discuss how organizations can differentiate themselves by creating a strong brand perception, ways to attract and retain top tech talent, and how to better understand evolving employee needs.

The on-demand webinar presents a unique opportunity to develop a top employer brand perspective amidst economic slowdown and ongoing layoffs.

What questions does the on-demand webinar answer for the participants?

Who are the top employers of tech talent across India, the US, and the UK?
How have employee expectations changed over the last year?
What makes the best employers stand out?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Talent acquisition heads
Talent strategy heads

Jimit Arora

Partner

Everest Group

Mihir Bade

Senior Analyst

Everest Group

Brandi Khoury

Vice President Human Resources Global Talent Acquisition – Technical

Shell

Shweta Mohanty

Vice President, Head – Head of HR

SAP, India

Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar

June 13, 2023

On-Demand Webinar

Winning Employer Value Propositions: Strategies from Top GBS Employers

WATCH THE WEBINAR ON-DEMAND

Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

To learn what a truly effective EVP entails, Everest Group conducted a study to find the top GBS employers by examining the employer brand perceptions of more than 300 leading GBS organizations across India, Poland, and the Philippines. The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

We’ll also hear from best-in-class GBS organizations, including Sun Life Asia Services Centres, Experian, and Target in India, on how they differentiate themselves in talent markets and the resulting key implications for the GBS industry.

Our speakers will discuss:

What factors impact GBS brand perception as an employer in key markets?
How can companies evaluate their own brand perception from an employee’s perspective?
How does employer branding correlate with factors such as GBS age, size, and industry vertical?
What are the top employee grievances?
What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Heads of talent acquisition

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Rajeev Bhardwaj

Vice President & Chief Human Resources Officer

Sun Life Asia Service Centres

David Palmieri

Managing Director, Head of Global Business Services

Experian

Bruce Starnes

SVP & President

Target in India

AR-focused Event: How Everest Group Guides Enterprises to Better Decisions | LinkedIn Live

May 16, 2023

LINKEDIN LIVE

AR-focused Event | How Everest Group Guides Enterprises to Better Decisions

View the event on LinkedIn, which was delivered live on Tuesday, May 16, 2023.

Everest Group has been working with enterprises since its inception over 30 years ago. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. Everest Group takes pride in our ability to provide nuanced and impactful guidance to enterprise stakeholders in a variety of roles, including procurement and sourcing, operations and delivery, technology and the CIO’s office, and customer experience leaders.

📢 In this LinkedIn Live our experts discussed how Everest Group helps shape the decisions enterprise clients make every day regarding their providers, the deals they undertake, and the solutions and technology they invest in.

What questions did the event address?

✅ What is the nature of the work Everest Group does with enterprise clients?
✅ What specific enterprise client challenges does Everest Group typically tackle?
✅ Which enterprise stakeholders does Everest Group engage?

Meet The Presenters

Jimit Arora

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Katrina Menzigian

Vice President, Analyst Relations Engagement

Everest Group

7 Main Issues Facing Shared Services Today (and How to Address Them) | Webinar

May 10, 2023

On-Demand WEBINAR

7 Main Issues Facing Shared Services Today (and How to Address Them)

2023 will be a challenging year for shared services. Our “running list” of complications (lack of buy in, reputational issues, poor access to IT hours, teams being stretched, knowledge retention) is being compounded by economic stagnation, rising inflation, and geo political instability. Many finance shared services organizations, and their leadership teams, are being stress-tested beyond compare.

Listen as Everest Group Partners, Rohitashwa Aggarwal and Amy Fong, join industry experts to discuss the 7 Main Issues Facing Shared Services Today (And How to Address Them).

This webinar will:

Provide you with comfort – you are definitely not alone
Illustrate the business implications of these issues
Map out how to address these issues

From dealing with the highest inflation in decades, underinvestment, dealing with dud data, to being stuck in a paradigm of Transaction Processing, this webinar will prove to be an excellent investment for any shared services professional keen to move forward.

Rohitashwa Aggarwal

Partner, Everest Group

Amy Fong

Partner, Everest Group

Olav Maas

VP, Product Management, Basware

Sarah Fane

Head of Content, sharedserviceslink

5 Steps to Unlock Maximum Value from Cloud | Webinar

May 9, 2023

On-Demand Webinar

5 Steps to Unlock Maximum Value from Cloud

WATCH THE WEBINAR ON-DEMAND

In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation. During that time, the definition of cloud value was never standardized across different stakeholder groups, and today many enterprises believe they are not realizing the expected value from cloud. This phenomenon has been exacerbated by the current macroeconomic environment, which has added further pressure on enterprises to justify all investments and maximize value.

In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment.

Our speakers will discuss:

How can you define value from cloud, and what are the key elements beyond cost?
What does value realization mean for different stakeholder groups?
How can enterprises align on one consistent definition of value?
What is the role of different market participants in helping enterprises realize value?
How relevant is cost optimization as a value lever in the current recessionary environment?
What are the pragmatic steps enterprises can take to maximize value realization?

Who should attend?

CIOs and CTOs
IT/BPO strategy heads
IT/BPO department heads
Heads of outsourcing
Procurement managers
Global sourcing managers
Vendor managers
Hyperscaler BU heads
Cloud and infrastructure heads
Solution leads
Cloud architects

Zachariah Chirayil

Practice Director

Mukesh Ranjan

Vice President

Abhishek Singh

Partner

How to Achieve More from Less: Maximizing the Value of Applications | Webinar

April 6, 2023

On-DEmand webinar

How to Achieve More from Less: Maximizing the Value of Applications

WATCH THE WEBINAR ON-DEMAND

The macroeconomic environment is pushing enterprises to have more value-centric conversations, both internally and externally. With technology at the core of all business, IT spending is under intense scrutiny, which provokes questions such as: what is the ROI of our investments, are we getting enough value, and how can we make our IT organizations more productive?

Join this webinar as our speakers explore how service providers can help enterprises uncover more value from their IT investments. The webinar will provide insights on key regional demand themes and the impact on offshoring activity and APAC-based delivery.

What questions will the webinar answer for the participants?

What are the levers that will improve productivity?
What are the key application spend categories and the top imperatives across run and change?
How should enterprises define value from software products and use factors contributing to the cost of building products?

Who should attend?

CIOs and CTOs
Business leaders
Product managers
Applications heads
IT and technology directors

Madhurima Chopra

Senior Analyst

Ankit Gupta

Practice Director

Manukrishnan S

Senior Analyst

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

March 28, 2023

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

WATCH THE WEBINAR ON-DEMAND

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

How did the global services industry perform in 2022?
What are the key trends and outlook for the global services market in 2023?
With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
What are the observed trends in location strategies, and will talent concerns begin to fade?
Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
CEOs and CXOs
Global sourcing managers
Vendor managers

Raghav Agarwal

Practice Director

Prashray Kala

Partner

Ravneet Kaur

Senior Analyst

External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum

March 20, 2023

EVENT

External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum

21 March, 2023

11:45 GMT | 7:45 EST

Everest Group Partner, Rohitashwa Aggarwal, will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum. The panel will discuss the external forces driving growth and influencing the business services sector in Europe. Discussion points will cover a broad range of factors on Geopolitics, Data, Technology and Innovation, Talent, and ESG.

The ABSL European Forum is ABSL DACH’s flagship event. Over 150 high-level participants from the Business Services sector across Europe, VIPs/politicians, and others will join the event. The event will be held in Berlin this year.

ABSL DACH is the first independent not-for-profit association representing business services organizations headquartered in Germany, Austria, and Switzerland. Everest Group is proud to be a strategic partner for ABSL DACH.

Learn more about the event

Where

Humboldt Carré, Berlin, Germany

Moderator

Rohitashwa Aggarwal

Partner, Everest Group

Panel

Anja Krusel

VP Group Controlling, Borealis

Dr. Lothar Steinebach

Former Henkel CFO, former Supervisory Board member thyssenkrupp, ZEISS Group and ALTANA AG

Tim Ash Vie

Managing Director, HSBC

Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty | Webinar

February 28, 2023

WATCH ON-DEMAND WEBINAR

In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates.

In this on-demand webinar, our analysts will discuss how GBS leaders can sustain the strong momentum they have developed.

What questions does the on-demand webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2023?
How can GBS organizations continue to build their strong foundation and drive more alignment with the enterprise?
What actions should be prioritized?
What steps can GBS organizations take to stay on top of talent needs for 2023 and beyond?

Who should attend:

GBS site leaders
Heads of GBS/GIC/GCC
GBS strategy leaders
Tech talent leaders
Global services leaders
Heads of enterprise teams and business units

Parul Jain

Vice President

Bharath M

Vice President

Nikhil Malhotra

Practice Director

Category: Shared Services/Global Business Services Centers