From Concept to Value: Strengthening GCCs Through Innovation | In-person Roundtable

December 2, 2024

INVITE ONLY

From Concept to Value: Strengthening GCCs Through Innovation

December 2, 2024 |

9:00 am – 12:00 pm IST

Facilitated by Everest Group

This in-person roundtable will focus on how GCCs are strengthening their value proposition by fostering an innovation-driven mindset to drive impact and growth for enterprises. 

Key themes to be discussed include: 

The evolving role of innovation teams within GCCs in driving business, service, and product transformation 
Best practices for scaling and sustaining the growth and impact of innovation teams in GCCs 
Ways to cultivate an innovation-driven culture across teams within GCCs 
Methods to evaluate frameworks and approaches to measure the real impact of innovation initiatives

We invite you to join us for insightful discussions with your peers and our expert analysts. The session will provide valuable perspectives on the future role of innovation teams in GCCs and how India, as a leading global delivery location, continues to play a pivotal role in shaping the innovation program/agenda for the enterprise. 

Who should attend? 

GCC leaders, innovation leaders, digital and technology leaders, and operations/functional leaders from GCCs 

Roundtable guidelines: 

Participation is by invitation only 
Attendees are encouraged to actively engage and share their experiences  
The event is exclusive to GCC leaders (no service providers)

When is it happening and where? 

Date and time: 02 December 2024, 10 am – 1 pm IST (roundtable discussion, followed by lunch) 

Venue:

Crowne Plaza Today Gurgaon, Sector 29, National Highway-8, Gurgaon – 122001

Anish Agarwal

Vice President

Nikhil Malhotra

Vice President

Bharath M

Vice President

Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar

November 19, 2024

ON-DEMAND WEBINAR

Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook

WATCH THE WEBINAR ON-DEMAND

Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities.

In this GBS-focused webinar, Everest Group experts Anish Agarwal, Vice President, Rohitashwa Aggarwal, Partner, and Shivi Pandey, Practice Director, talked through how to utilize the GBS model to revamp operations.

Attendees understood the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses. They also came away with insights into how they can differentiate their business, and develop the GBS model as a strategic partner to their enterprise.

What questions did the webinar answer for the participants?

How is the GBS model evolving? What are the head and tailwinds of growth?
How can enterprises innovate within GBS to stay competitive in a constrained investment environment?
What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
What are the opportunities for GBS organizations in 2025?

Who should attend?

GBS heads
GCC heads
Shared services leaders
IT/BP department heads
Global sourcing managers
CIOs
CTOs

Anish Agarwal

Vice President

Rohitashwa Aggarwal

Partner

Shivi Pandey

Practice Director

Global Services Market Update: Leveraging Providers for GIC Success | Webinar

September 24, 2024

ON-DEMAND WEBINAR

GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS

WATCH THE WEBINAR ON-DEMAND

Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry.

Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success.

With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies.

Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically.

What questions did the webinar answer?

How did the global sourcing market evolve in 2023 and H1 2024?
In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs?
What capabilities / best practices should providers establish to pragmatically support GICs?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership / strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Vipin Alexander

Practice Director

Udit Anand

Senior Analyst

Ravneet Kaur

Practice Director

Akshay Mathur

Vice President

Evaluating Brand Perception Data to Improve EVP and Talent Attraction | Webinar

July 9, 2024

On-Demand webinar

Evaluating Brand Perception Data to Improve EVP and Talent Attraction

WATCH THE WEBINAR ON-DEMAND

A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand.

Our experts Rohitashwa Aggarwal, Partner, and Shivangee Kumar, Senior Analyst, joined by leading speakers in a webinar discussion on the critical role of employer brand perception in the effort to win and retain talent. The panel evaluated brand perception data insights from leading organizations to surface successful strategies for increasing employer attractiveness and developing an appealing, stand-out EVP.

Our panel guests, from best-in-class GBS organizations, detailed how they approach and streamline their talent strategy with EVP at front-of-mind. Attendees will come away with actionable ideas on showcasing their EVP and attracting top-tier GBS and tech talent.

What questions did the webinar answer for the participants?

How do key brand perception factors impact GBS and tech enterprises’ evolution?
How can companies evaluate their own brand perception from an employee’s perspective?
Which key factors (such as age, size, and vertical) correlate with the employer brand perception?
How are top employers differentiating themselves from their peers?
What are the top employee grievances?

Who should attend?

GBS site leaders
GBS strategy leaders
HR leaders / heads
Talent strategy leaders / heads
Technology / IT leaders

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Manoj Kalra

Senior Vice President & Group Head of Global Enterprise Services

dsm-firmenich

Asad Mohammad

Vice President – Global Centers Operations & Strategy

Thomson Reuters

Conversations with Leaders – Episode 10 | LinkedIn Live

June 12, 2024

LINKEDIN LIVE

Conversations with leaders | a linkedin live series | edisode 10

Watch this event on LinkedIn which was delivered live on Wednesday, June 12 2024

The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable value, align with the corporate vision, and be able to adapt to enterprise requirements.

Watch this LinkedIn Live series, Conversations with Leaders, to develop powerful GBS execution strategies to successfully blend GBS and enterprise efforts. Our experts Rohitashwa Aggarwal and Deborah Kops will be joined by leading industry figures Tanuja Singi, Vice President, Head of Global Business Services at McCormick and Company Inc.; and Robert Weltevredenv, Global Business Services Leader for a lively discussion on strategic, sustainable GBS model implementation.

During this engaging LinkedIn Live, we discussed:

Why do some GBS organizations thrive while others struggle to stay afloat?
What are the challenges beyond the control of a GBS organization?
What are the missteps GBS organizations make that create friction with the enterprise?
What can GBS leaders do to position themselves as enduring partners to the enterprise?

Rohitashwa Aggarwal

Partner

Everest Group

Deborah Kops

Executive Advisor

Everest Group

Tanuja Singi

Vice President, Head of GBS

McCormick and Company Inc

Robert Weltevreden

GBS Leader

Jay Desai

Vice President, Head - Global Business Services
JTI

ABSL DACH’s 10th Member Meeting | Conference

May 3, 2024

Conference

ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS

June 24-25, 2024

Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Learn more about ABSL DACH

Rohitashwa Aggarwal

Partner, Everest Group

Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

April 4, 2024

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa Gleason

Global Head

Takeda Business Solutions

Shirley Hung

Partner

Everest Group

Nadia Hutchinson

Director, Global HR Operations and Services

Cabot Corporation

Sandy Khanna

Vice President

Mars Global Services Finance

Conversations with Leaders – Episode 9 | LinkedIn Live

March 20, 2024

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization.

During this engaging discussion, we explored:

The benefits of integrating multiple sites into a GBS model
The enablers of an integrated GBS model
How to achieve high levels of integration

Meet the Presenters

Rohitashwa Aggarwal

Partner

Everest Group

Mohua Sengupta

Head Novartis Corporate Centre Hyderabad

Novartis

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

March 12, 2024

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

WATCH THE WEBINAR ON-DEMAND

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

How did the global services industry perform in 2023?
What are the key trends and outlook for the global services market in 2024
What are the observed trends across service delivery location strategies for enterprises and service providers?
How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

CEOs and CXOs
Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
Global sourcing managers
Vendor managers
GBS Leaders

Hrishi Raj Agarwalla

Vice President

Prashray Kala

Partner

Jyoti Kumari

Senior Analyst

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

February 13, 2024

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

WATCH THE WEBINAR ON-DEMAND

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2024?
How can GBS organizations drive closer alignment with business and the broader enterprise?
What capabilities will become crucial as part of evolution?

Who should attend?

GBS leaders
Enterprise executives
COOs
GCC leaders
IT/BPO department heads
Global sourcing mangers
GBS / Shared services center heads
Global services leaders
Locations heads

Add Your Heading Text Here

Piyush Dubey

Practice Director

Bharath M

Vice President

Meghna Thomas

Senior Analyst

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Category: Shared Services/Global Business Services Centers