Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

April 4, 2024

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa Gleason

Global Head

Takeda Business Solutions

Shirley Hung

Partner

Everest Group

Nadia Hutchinson

Director, Global HR Operations and Services

Cabot Corporation

Sandy Khanna

Vice President

Mars Global Services Finance

Conversations with Leaders – Episode 9 | LinkedIn Live

March 20, 2024

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization.

During this engaging discussion, we explored:

The benefits of integrating multiple sites into a GBS model
The enablers of an integrated GBS model
How to achieve high levels of integration

Meet the Presenters

Rohitashwa Aggarwal

Partner

Everest Group

Mohua Sengupta

Head Novartis Corporate Centre Hyderabad

Novartis

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

March 12, 2024

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

WATCH THE WEBINAR ON-DEMAND

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

How did the global services industry perform in 2023?
What are the key trends and outlook for the global services market in 2024
What are the observed trends across service delivery location strategies for enterprises and service providers?
How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

CEOs and CXOs
Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
Global sourcing managers
Vendor managers
GBS Leaders

Hrishi Raj Agarwalla

Vice President

Prashray Kala

Partner

Jyoti Kumari

Senior Analyst

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

February 13, 2024

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

WATCH THE WEBINAR ON-DEMAND

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2024?
How can GBS organizations drive closer alignment with business and the broader enterprise?
What capabilities will become crucial as part of evolution?

Who should attend?

GBS leaders
Enterprise executives
COOs
GCC leaders
IT/BPO department heads
Global sourcing mangers
GBS / Shared services center heads
Global services leaders
Locations heads

Add Your Heading Text Here

Piyush Dubey

Practice Director

Bharath M

Vice President

Meghna Thomas

Senior Analyst

The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar

November 28, 2023

on-demand webinar

The State of GBS: Opportunities and Success Strategies for GBS Leaders

WATCH THE WEBINAR ON-DEMAND

The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and performance metrics that aren’t aligned with the evolving model to evaluate most GBS organizations.

Despite these challenges, the GBS model is witnessing strong demand, positioning GBS leaders with a unique opportunity to unlock more value for the enterprise and solidify their differentiation.

In this webinar, our GBS expert analysts discussed key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024.

What questions has the webinar answered for the participants?

How is the GBS model evolving (size and growth)? What’s driving growth?
What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
What are the opportunities for GBS organizations in 2024?

Who should attend?

CIOs, CTOs
HR leaders
IT and BPO strategy heads
GBS heads
GCC heads
Shared Services leaders
IT and BPO department heads
Global sourcing managers

Anish Agarwal

Practice Director

Rohitashwa Aggarwal

Partner

Nikhil Malhotra

Practice Director

Shivani Singh

Senior Analyst

The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges | LinkedIn Live

November 1, 2023

LINKEDIN LIVE

The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges

View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.

Watch this LinkedIn Live event to access key insights from our comprehensive study of ~35 top CPG and retail companies, focusing on GBS model maturity within CPG and retail organizations .

Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

You’ll learn about:

The current landscape for GBS organizations in the CPG and retail space
Prevalent talent and operating models
The capabilities CPG and retail GBS organizations are building
Future focus areas and key challenges for GBS leaders in the CPG and retail industry

Meet The Presenters

Deborah Kops

Sourcing Change, Principal Everest Group, Executive Advisor

Puneet Uppal

Head of Global Business

Diageo

Rohitashwa Aggarwal

Partner

Everest Group

Shivi Pandey

Practice Director

Everest Group

Suzanne Brauer

Head of Operations and Enablement

Kenvue EBS

The Road to GBS/GCC Leadership: Perspectives from Executive Search | LinkedIn Live

October 19, 2023

LinkedIn Live

The Road to GBS/GCC Leadership: Perspectives from Executive Search

View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly less clear. 🌐

📢Watch this LinkedIn Live session to hear from distinguished GBS/GCC Executive Search experts, Gaurav Gupta, Partner at Egon Zehnder, Deborah Kops, Principal of Sourcing Change and Executive Advisor at Everest Group, and Eric Simonson, Managing Partner at Everest Group, as they discuss the current state of GBS/GCC leadership.

This session allows participants to hear the speakers’ latest perspectives and spark dialogue on the core expectations and competencies of the next generation of GBS/GCC leaders. They will explore the keys to success as a new GBS/GCC leader, how to prepare for a GBS/GCC leadership role, and the possibilities of attaining a leadership role from within the organization. 🗝️🚀

What questions does the event answer for participants?

✅What are organizations looking for in their next GBS/GCC leader? 🔍
✅What experiences and capabilities are important for aspiring GBS/GCC leaders to gain? 🌟
✅Is there an internal path to GBS/GCC leadership, or must you switch organizations?

Meet The Presenters

Gaurav Gupta

Partner

Egon Zehnder

Deborah Kops

Sourcing Change, Principal

Everest Group, Executive Advisor

Eric Simonson

Managing Partner

Everest Group

How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

September 21, 2023

on-demand webinar

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

WATCH THE WEBINAR ON-DEMAND

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Watch this on-demand webinar as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the on-demand webinar answer for the participants?

How did the global sourcing market evolve in H1 2023?
How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
What capabilities are service providers building to focus on the GIC segment?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership
Strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Prashray Kala

Partner

Aranya Kalia

Practice Director

Ravneet Kaur

Senior Analyst

Akshay Mathur

Vice President

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition | Webinar

July 6, 2023

On-demand Webinar

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition

Access the on-demand webinar, delivered live on July 6, 2023.

Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent. The demand for tech talent continues to overwhelm the available supply despite recent layoffs, and this trend is expected to persist over the next few years.

Everest Group is excited to share findings on this crucial topic from the second edition of the Top Employers for Tech Talent™ report, analyzing the brand perception of 300+ organizations across India, the US, and the UK.

Watch this on-demand webinar to hear our experts and the top-ranked employers of tech talent discuss how organizations can differentiate themselves by creating a strong brand perception, ways to attract and retain top tech talent, and how to better understand evolving employee needs.

The on-demand webinar presents a unique opportunity to develop a top employer brand perspective amidst economic slowdown and ongoing layoffs.

What questions does the on-demand webinar answer for the participants?

Who are the top employers of tech talent across India, the US, and the UK?
How have employee expectations changed over the last year?
What makes the best employers stand out?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Talent acquisition heads
Talent strategy heads

Jimit Arora

Partner

Everest Group

Mihir Bade

Senior Analyst

Everest Group

Brandi Khoury

Vice President Human Resources Global Talent Acquisition – Technical

Shell

Shweta Mohanty

Vice President, Head – Head of HR

SAP, India

Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar

June 13, 2023

On-Demand Webinar

Winning Employer Value Propositions: Strategies from Top GBS Employers

WATCH THE WEBINAR ON-DEMAND

Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

To learn what a truly effective EVP entails, Everest Group conducted a study to find the top GBS employers by examining the employer brand perceptions of more than 300 leading GBS organizations across India, Poland, and the Philippines. The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

We’ll also hear from best-in-class GBS organizations, including Sun Life Asia Services Centres, Experian, and Target in India, on how they differentiate themselves in talent markets and the resulting key implications for the GBS industry.

Our speakers will discuss:

What factors impact GBS brand perception as an employer in key markets?
How can companies evaluate their own brand perception from an employee’s perspective?
How does employer branding correlate with factors such as GBS age, size, and industry vertical?
What are the top employee grievances?
What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Heads of talent acquisition

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Rajeev Bhardwaj

Vice President & Chief Human Resources Officer

Sun Life Asia Service Centres

David Palmieri

Managing Director, Head of Global Business Services

Experian

Bruce Starnes

SVP & President

Target in India

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Shared Services/Global Business Services Centers