Category: Shared Services/Global Business Services Centers

Evaluating Brand Perception Data to Improve EVP and Talent Attraction | Webinar

On-Demand webinar

Evaluating Brand Perception Data to Improve EVP and Talent Attraction

A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand.

Our experts Rohitashwa Aggarwal, Partner, and Shivangee Kumar, Senior Analyst,  joined by leading speakers in a webinar discussion on the critical role of employer brand perception in the effort to win and retain talent. The panel evaluated brand perception data insights from leading organizations to surface successful strategies for increasing employer attractiveness and developing an appealing, stand-out EVP.

Our panel guests, from best-in-class GBS organizations, detailed how they approach and streamline their talent strategy with EVP at front-of-mind. Attendees will come away with actionable ideas on showcasing their EVP and attracting top-tier GBS and tech talent.

What questions did the webinar answer for the participants?

  • How do key brand perception factors impact GBS and tech enterprises’ evolution?
  • How can companies evaluate their own brand perception from an employee’s perspective?
  • Which key factors (such as age, size, and vertical) correlate with the employer brand perception?
  • How are top employers differentiating themselves from their peers?
  • What are the top employee grievances?

Who should attend?

  • GBS site leaders
  • GBS strategy leaders
  • HR leaders / heads
  • Talent strategy leaders / heads
  • Technology / IT leaders
Aggarwal Rohitashwa B
Everest Group
Kumar Shivangee 1
Senior Analyst
Everest Group
Screenshot 2024 06 19 122200
Senior Vice President & Group Head of Global Enterprise Services
Mohammad Asad Thomson Reuters Professional headshot
Asad Mohammad
Vice President – Global Centers Operations & Strategy
Thomson Reuters

Conversations with Leaders – Episode 10 | LinkedIn Live


Conversations with leaders | a linkedin live series | edisode 10

Watch this event on LinkedIn which was delivered live on Wednesday, June 12 2024

The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable value, align with the corporate vision, and be able to adapt to enterprise requirements.

Watch this LinkedIn Live series, Conversations with Leaders, to develop powerful GBS execution strategies to successfully blend GBS and enterprise efforts. Our experts Rohitashwa Aggarwal and Deborah Kops will be joined by leading industry figures Tanuja Singi, Vice President, Head of Global Business Services at McCormick and Company Inc.; and Robert Weltevredenv, Global Business Services Leader for a lively discussion on strategic, sustainable GBS model implementation.

During this engaging LinkedIn Live, we discussed:

✅ Why do some GBS organizations thrive while others struggle to stay afloat? 🔍
✅ What are the challenges beyond the control of a GBS organization?
✅ What are the missteps GBS organizations make that create friction with the enterprise?
✅ What can GBS leaders do to position themselves as enduring partners to the enterprise? 🤝

Aggarwal Rohitashwa B
Everest Group
Kops Deborah
Executive Advisor
Everest Group
Tanuja Singi
Vice President, Head of GBS
McCormick and Company Inc
Robert Weltevreden
GBS Leader
Jay Headshot
Vice President, Head - Global Business Services

ABSL DACH’s 10th Member Meeting | Conference


ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS

June 24-25, 2024

Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Learn more about ABSL DACH

Aggarwal Rohitashwa B
Rohitashwa Aggarwal
Partner, Everest Group

Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa 2
Global Head
Takeda Business Solutions
Hung Shirley
Everest Group
Nadia 2
Director, Global HR Operations and Services
Cabot Corporation
Sandy 2
Vice President
Mars Global Services Finance

Conversations with Leaders – Episode 9 | LinkedIn Live

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model 🌐 is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization. 🚀

During this engaging discussion, we explored:

  • ✅ The benefits of integrating multiple sites into a GBS model 🌐
  • ✅ The enablers of an integrated GBS model
  • ✅ How to achieve high levels of integration 🌟

Meet the Presenters

Aggarwal Rohitashwa B
Everest Group
Mohua pp
Head Novartis Corporate Centre Hyderabad

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

  • How did the global services industry perform in 2023?
  • What are the key trends and outlook for the global services market in 2024
  • What are the observed trends across service delivery location strategies for enterprises and service providers?
  • How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

  • CEOs and CXOs
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • Global sourcing managers
  • Vendor managers
  • GBS Leaders
Agarwalla Hrishi Raj Refresh gray square
Vice President
Kala Prashray
Kumari Jyoti
Senior Analyst

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

  • What are GBS leaders’ strategic priorities for 2024?
  • How can GBS organizations drive closer alignment with business and the broader enterprise?
  • What capabilities will become crucial as part of evolution?

Who should attend?

  • GBS leaders
  • Enterprise executives
  • COOs
  • GCC leaders
  • IT/BPO department heads
  • Global sourcing mangers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

Add Your Heading Text Here

Dubey Piyush
Practice Director
M Bharath
Vice President
Thomas Meghna
Meghna Thomas
Senior Analyst
Aniruddha edited

The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar

on-demand webinar

The State of GBS: Opportunities and Success Strategies for GBS Leaders

The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and performance metrics that aren’t aligned with the evolving model to evaluate most GBS organizations.

Despite these challenges, the GBS model is witnessing strong demand, positioning GBS leaders with a unique opportunity to unlock more value for the enterprise and solidify their differentiation.

In this webinar, our GBS expert analysts discussed key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024.

What questions has the webinar answered for the participants?

  • How is the GBS model evolving (size and growth)? What’s driving growth?
  • What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
  • What are the opportunities for GBS organizations in 2024?

Who should attend?

  • CIOs, CTOs
  • HR leaders
  • IT and BPO strategy heads
  • GBS heads
  • GCC heads
  • Shared Services leaders
  • IT and BPO department heads
  • Global sourcing managers
Agarwal Anish
Practice Director
Malhotra Nikhil
Practice Director
Singh Shivani
Senior Analyst

The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges | LinkedIn Live


The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges

View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

🛒📦 As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.

📣Watch this LinkedIn Live event to access key insights from our comprehensive study of ~35 top CPG and retail companies, focusing on GBS model maturity within CPG and retail organizations 📊.

Viwers  will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities🤝.

You’ll learn about:

  • 🌟 The current landscape for GBS organizations in the CPG and retail space
  • 🌟 Prevalent talent and operating models
  • 🌟 The capabilities CPG and retail GBS organizations are building
  • 🌟  Future focus areas and key challenges for GBS leaders in the CPG and retail industry

The Road to GBS/GCC Leadership: Perspectives from Executive Search | LinkedIn Live

LinkedIn Live

The Road to GBS/GCC Leadership: Perspectives from Executive Search

View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly less clear. 🌐

📢Watch this LinkedIn Live session to hear from distinguished GBS/GCC Executive Search experts, Gaurav Gupta, Partner at Egon Zehnder, Deborah Kops, Principal of Sourcing Change and Executive Advisor at Everest Group, and Eric Simonson, Managing Partner at Everest Group, as they discuss the current state of GBS/GCC leadership.

This session allows participants to hear the speakers’ latest perspectives and spark dialogue on the core expectations and competencies of the next generation of GBS/GCC leaders. They will explore the keys to success as a new GBS/GCC leader, how to prepare for a GBS/GCC leadership role, and the possibilities of attaining a leadership role from within the organization. 🗝️🚀

What questions does the event answer for participants?

✅What are organizations looking for in their next GBS/GCC leader? 🔍
✅What experiences and capabilities are important for aspiring GBS/GCC leaders to gain? 🌟
✅Is there an internal path to GBS/GCC leadership, or must you switch organizations?

Meet The Presenters

Screenshot 2023 09 20 153708
Egon Zehnder
Kops Deborah
Sourcing Change, Principal
Everest Group, Executive Advisor
Simonson Eric A
Managing Partner
Everest Group

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