Category: Shared Services/Global Business Services Centers

ALES Talks 2022 – How to Add Value to Global Services? | Webinar #3

VIRTUAL EVENT

ALES Talks 2022 - How to add value to global services?

November 17, 2022
3:00 PM Uruguay | 1:00 PM ET

Everest Group’s Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will be speaking at ALES Talks 2022 in a session titled: How to add value to Global Services?

Register for the webinar

Presenters

Rita N. Soni
Principal Analyst for Impact Sourcing and Sustainability
Everest Group

Atul Vashistha
Chairman
Supply Wisdom

Yogesh Chauhan
Director of ESG, HubSpot

Facundo Cajén
Director for LATAM
GainForest

Register for the webinar

Soni Rita Refresh gray square
Rita N. Soni
Principal Analyst for Impact Sourcing and Sustainability

Why GBS Change Management is the Key to Added Value and ROI | Webinar

ON-DEMAND WEBINAR

Why GBS Change Management is the Key to Added Value and ROI

Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes a vast array of changes in the way the enterprise works – from processes and policies to technology and relationships.

Successful GBS change management is a continuous endeavor and, when managed as part of everything the organization does, can deliver a significant return on investment and bring added value.

In this webinar, Everest Group experts will uncover effective change management practices. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our experts will explore:

  • Why GBS change management is still a work in progress for most organizations
  • Challenges and best practices to enabling and accelerating success in change management
  • Prevailing change management personas
  • Examples of successful change management initiatives
  • The 12 keys to success

Who should attend?

  • GBS/SSO leaders
  • GBS strategy leaders
  • Transformation and transition  leaders
  • Technology leaders

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

  • The outlook for global services
  • Top business challenges and priorities
  • Changes in sourcing spend and service delivery costs
  • In-demand digital services and next-generation capabilities
  • The evolving strategy for talent, locations, and the workplace

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |
8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

  • How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
  • What are the top challenges?
  • What is missing from the current operating model?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • Automation CoE leaders
  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Partner
Bharath M
Samikshya Meher

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023 | Webinar

ON-DEMAND WEBINAR

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

Join this webinar to hear our analysts discuss the latest global locations market trends and tips for building an effective locations portfolio strategy for 2023.

What questions will the webinar answer for the participants?

  • What guidelines can organizations follow to design a best-fit locations portfolio strategy?
  • What are the key considerations for an outsourcing locations selection framework?
  • What are the top service delivery locations based on parameters such as talent and skill availability and financial attractiveness?
  • How can organizations assess location-related developments and trends in 2023?
  • What will the future shoring model look like?

Who Should Attend?

  • CPOs
  • Sourcing Leaders
  • Category managers
  • Supplier management leaders
  • Heads of indirect spend
  • Outsourcing and IT/business process department leaders
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Partner, Sourcing and Vendor Management​
Sakshi Garg
Vice President​
Jain Parul Refresh gray square
Vice President

Conversations with Leaders – Episode 4 | LinkedIn Live

LinkedIn LIVE

Conversations with Leaders | Episode 4

View the event on LinkedIn, which was delivered live on Wednesday, November 16, 2022.

Moving to a GBS Platform: The Need for Continuous Change Management

Change management is a work in progress for most Global Business Services (GBS) organizations. The learning curve that follows the move to a GBS platform can be substantial, impacting everything from processes and policies to technology and relationships. But it doesn’t end there. Change management in GBS organizations should be a continuous endeavor.

In this LinkedIn Live, GBS experts from various organizations will join Everest Group’s analysts to redefine effective change management. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our speakers will explore:

  • Challenges in and best practices to enabling and accelerating success in change management
  • Current and future focus areas in change management
  • Examples of successful/unsuccessful initiatives
  • Direct insights into change management from GBS practitioners

GBS Leadership Exchange: The Most Effective Strategies to Address the Future of Work | Virtual Roundtable

GBS Leadership Exchange: Invitation Only Event

The Most Effective Strategies to Address the Future of Work

November 10, 2022 |
8:30 AM EST | 7 PM IST

Like most GBS organizations, you’ve probably been thinking about how to ensure your workforce strategy includes the relevant skills and capabilities required to meet evolving business needs. As the future of work changes, GBS organizations must plan now to avoid lagging behind.

Join this virtual roundtable as Rajesh Ranjan, Partner, and Rohitashwa Aggarwal, Vice President, discuss what a future work strategy entails and the various approaches to plan and prepare. They will also explore success stories from best-in-class GBS organizations to uncover what’s currently working. 

What you will take away:

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on key priorities for the future of work, such as: 

  • How are other GBS leaders preparing their future work strategies, and what are their primary focus areas?
  • What are the top challenges and unknown areas when planning for the future of work?
  • What is missing from current work model strategies?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • GBS CXOs and VPs
  • GBS CHROs
  • GBS Human resources leaders
  • Enterprise workforce strategy leaders
  • GBS/GIC/GCC workforce strategy leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Ranjan Rajesh Refresh gray square
Rajesh Ranjan
Partner

GBS Leadership Exchange: GBS Capabilities Powering the Insurance Enterprise of the Future | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only Event

GBS Capabilities Powering the Insurance Enterprise of the Future

Oct 20, 2022 |
8:30 AM EDT | 6 PM IST

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations lacking in integrated IT and operations abilities.

Join this virtual roundtable as Rohitashwa Aggarwal, VP, and Nikhil Malhotra, Practice Director, discuss how insurance GBS organizations can ramp up the value delivered to insurance enterprises and accelerate the CEO agenda with advanced IT and operations solutions.

As a group, we’ll examine the key focus areas, pain points, success factors, and investment areas for insurance GBS organizations going into 2023 and beyond.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers, such as:

  • Priority areas for insurance GBS leaders going into 2023
  • Key challenges / pain-points
  • Investment areas and success factors
  • Success stories from peer practitioners

Who should attend?

  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

 

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

 

Rohitashwa Aggarwal gray square
Rohitashwa Aggarwal
Vice President
Malhotra Nikhil
Nikhil Malhotra
Practice Director

GBS Leadership Exchange: “More is Better” | Location and Sourcing Strategy for BFS GBS | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only Event

"More is Better" | Location and Sourcing Strategy for BFS GBS

September 22, 2022 |
8:30 AM EDT | 6 PM IST

Banking and Financial Services (BFS) companies have led the market when it comes to GBS model adoption. However, external market conditions, including the geopolitical environment, great resignation, talent shortage, and inflationary pressures have made finding talent and achieving enterprises’ growth aspirations a struggle for BFS GBS organizations.

To meet the surge in demand for talent, BFS GBS organizations are expanding their locations and sourcing portfolios with a “more is better” approach by searching out various talent supply models and locations across offshore, nearshore, and onshore geographies.

Join our exclusive GBS Leadership Exchange virtual roundtable, “More is Better” | Location and Sourcing Strategy for BFS GBS, on Thursday, September 22, 20228:30-10 am EDT / 6-7:30 pm IST.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on locations and sourcing strategies, including:

  • How BFS GBS peers are responding to the “systems of growth” thinking, especially in a tough talent market
  • How location strategies are evolving to achieve desired growth
  • How global events are shaping the location strategies of BFS GBS peers
  • How sourcing strategies are being optimized to meet cost savings, growth, and innovation targets
  • Which areas – technology or operations – are seeing the most changes, and how fast are these changes being implemented

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders
  • GBS workforce strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Sakshi Garg
Sakshi Garg
Vice President
Piyush Dubey 1
Piyush Dubey
Practice Director

Conversations with Leaders – Episode 3 | LinkedIn Live

LinkedIn Live

Conversations with Leaders | Who Are the Top GBS Employers? | Episode 3

View the event on LinkedIn, which was delivered live on Thursday, September 15, 2022. 

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.🌍

📢Watch this LinkedIn Live to learn from the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space.

Episode 3 | Who Are the Top GBS Employers?

🎤In this episode, Everest Group’s Rohitashwa Aggarwal sat down with Shweta Mohanty of SAP, India, Tarun Sareen of Sun Life Financial, and Nitin Gupta of Mondelez to discuss Everest Group’s inaugural analysis of the Top GBS Employers™ in India, the Philippines, and Poland and what the top GBS employers are doing to set themselves apart.

The speakers will explore how best-in-class firms stand out in the market, sharing critical insights into what today’s GBS workforce truly wants and what potential employers might be overlooking.

Our speakers will discuss:
✅Who are the top GBS employers across India, the Philippines, and Poland?
✅What makes the best employers stand out?
✅What helps attract top tech talent?

Download The Top GBS Employers™ in 2022 report.

Meet the Presenters

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Shweta Mohanty
VP – Head of HR
SAP, India
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Nitin Gupta
Mondelez International
Tarun Sareen Picture e1662732708910
Mr. Tarun Sareen
Managing Director, Asia Service Centres
Sun Life Financial

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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