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How To Achieve the Promise of Generative AI | Blog

There are many challenges facing large enterprises when adopting generative AI. I am shocked at the conviction that this tool is powerful. Yet our ability to get significant value from it continues to be stymied. No killer apps have emerged. […]

by Peter Bendor-Samuel

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CX / Customer Experience

Call Center Technology Needs a Platform Approach | Blog

by Peter Bendor-Samuel
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IT Services

Consulting Playbook: Organizational Readiness for Gen AI Adoption | Blog

by Sandeep Pattathil and 2 others
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Shared Services / Global Business Services Centers

Going Gig? Not Like Eating a Piece of Cake | Blog

by Deborah Kops
Blogs
Shared Services / Global Business Services Centers

 Lipstick Doesn’t Look Good on Pigs | Blog

by Deborah Kops
Blogs
AR NL Q1 2024

Analyst Relations Quarterly Newsletter | Q1 2024

by Katrina Menzigian
Blogs
IT Services

Comparing Large Language Models: Everest Group’s AI LLM Assessment Provides a Powerful Framework for Enterprise Decision-Making | Blog

by Vishal Gupta and 4 others
Blogs
IT Services

Three Digital Laws Drive Investments and Change Management | Blog

by Peter Bendor-Samuel
Blogs
IT Services

Energizing the Distributed Hybrid IT Environment: Implications of HPE Acquiring Juniper Networks | Blog

by Titus M and 1 other
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CX / Customer Experience

The Generative AI Revolution: Transforming Customer Experience Management | Blog

by Chhandak Biswas and 1 other
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Service Provider Industry

Beyond Filters: Exploring the Impact of Generative AI Influencers on the Marketing Landscape | Blog

by Nishant Jeyanth and 1 other