Shared Services /
Global In-house Services (GICs)

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How We Serve Shared Services / GIC Executives

Our insights and analysis inform your thinking on the vital and expanding role of Shared Services and Global In-house Centers, from cost savings to revenue generation, improving customer experience to driving the digital agenda, and everything in between

Shared Services / GIC Membership

Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs)

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Shared Services (GIC) Set-up Support

We offer deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to assist enterprises in effectively and efficiently setting up Shared Services Centers /
GICs / captives

 

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Pinnacle Model™

Pinnacle Model™ analyses quantify performance and identify the leading organizations’ outcomes and capabilities; these peer-to-peer studies enable you to assess your strategic outsourcing and benchmark against peers

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Location Strategy and Optimization

Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization

 

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Peer Intelligence

Fact-based intelligence on peer activity that helps to orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations

 

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Sakshi Garg

Vice President

Sakshi shares her perspective on how Everest Group’s 360-degree view of the global services market benefits our clients

Contact Sakshi

Recent research from Everest Group Recent Shared Services / GIC Research

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Innovative Talent Practices to Build the GBS of the Future

Talent needs of the future are fast approaching an inflection point, with significant ramifications for companies across geographies and indu[...]
See Report

Scaling Up the Adoption of Automation Solutions – The Evolving Role of Global In-house Centers

In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started eme[...]
See Report

Building the Insurance BPS Workforce of the Future

The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforc[...]
See Report

Assessing the Ability of GICs to Deploy a Utility-based Delivery Model

A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions (such as r[...]
See Report