Shared Services /
Global In-house Services (GICs)

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How We Serve Shared Services / GIC Executives

Our insights and analysis inform your thinking on the vital and expanding role of Shared Services and Global In-house Centers, from cost savings to revenue generation, improving customer experience to driving the digital agenda, and everything in between

Shared Services / GIC Membership

Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs)

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Shared Services (GIC) Set-up Support

We offer deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to assist enterprises in effectively and efficiently setting up Shared Services Centers /
GICs / captives

 

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Pinnacle Model™

Pinnacle Model™ analyses quantify performance and identify the leading organizations’ outcomes and capabilities; these peer-to-peer studies enable you to assess your strategic outsourcing and benchmark against peers

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Location Strategy and Optimization

Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization

 

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Peer Intelligence

Fact-based intelligence on peer activity that helps to orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations

 

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Sakshi Garg

Vice President

Sakshi shares her perspective on how Everest Group’s 360-degree view of the global services market benefits our clients

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Recent research from Everest Group Recent Shared Services / GIC Research

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Healthcare and Life Sciences – GICs in India Fast-tracking Enterprises’ Digital Agenda

The past three to four years have witnessed a steady increase in the Global In-house Center (GIC) activity in[...]
See Report

Global In-house Center (GIC) Annual Report 2019: Enterprises Insourcing IT Services to Their GICs

The global sourcing market continued to evolve and grow rapidly in 2018, to cross US$196 billion. Whil[...]
See Report

How to Drive Revenue Impact Through Global In-House Centers (GICs)

Enterprises initially leveraged Global In-house Centers (GICs) to take advantage of labor cost arbitrage. Over the years, however, GI[...]
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Data & Analytics Maturity in GICs | Pinnacle Model™ Analysis 2019

As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation o[...]
See Report