Shared Services /
Global In-house Services (GICs)

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How We Serve Shared Services / GIC Executives

Our insights and analysis inform your thinking on the vital and expanding role of Shared Services and Global In-house Centers, from cost savings to revenue generation, improving customer experience to driving the digital agenda, and everything in between

Shared Services / GIC Membership

Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs)

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Shared Services (GIC) Set-up Support

We offer deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to assist enterprises in effectively and efficiently setting up Shared Services Centers /
GICs / captives

 

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Pinnacle Model™

Pinnacle Model™ analyses quantify performance and identify the leading organizations’ outcomes and capabilities; these peer-to-peer studies enable you to assess your strategic outsourcing and benchmark against peers

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Location Strategy and Optimization

Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization

 

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Peer Intelligence

Fact-based intelligence on peer activity that helps to orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations

 

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Sakshi Garg

Vice President

Sakshi shares her perspective on how Everest Group’s 360-degree view of the global services market benefits our clients

Contact Sakshi

Recent research from Everest Group Recent Shared Services / GIC Research

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Practitioner Perspectives - The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets

Over the last few years, the Global In-house Center (GIC) m[...]
See Report

Risk Radar Newsflash | Activate and Test Backup and Disaster Recovery Plans in the Philippines

On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and st[...]
See Report

Enterprise Intelligent Automation Adoption Maturity | Pinnacle Model™ Analysis

In the past decade or so, Intelligent Automation (IA) has emerged as a tool to achieve operational excellence and proce[...]
See Report

Innovative Talent Practices to Build the GBS of the Future

Talent needs of the future are fast approaching an inflection point, with significant ramifications for companies across geographies and indu[...]
See Report