Innovative Talent Practices to Build the GBS of the Future
Talent needs of the future are fast approaching an inflection point, with significant ramifications for companies across geographies and indu[...]
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Scaling Up the Adoption of Automation Solutions – The Evolving Role of Global In-house Centers
In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started eme[...]
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Building the Insurance BPS Workforce of the Future
The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforc[...]
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Assessing the Ability of GICs to Deploy a Utility-based Delivery Model
A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions (such as r[...]
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