Shared Services /
Global In-house Services (GICs)

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How We Serve Shared Services / GIC Executives

Our insights and analysis inform your thinking on the vital and expanding role of Shared Services and Global In-house Centers, from cost savings to revenue generation, improving customer experience to driving the digital agenda, and everything in between

Shared Services / GIC Membership

Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs)


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Shared Services (GIC) Set-up Support

We offer deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to assist enterprises in effectively and efficiently setting up Shared Services Centers /
GICs / captives



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Pinnacle Model™

Pinnacle Model™ analyses quantify performance and identify the leading organizations’ outcomes and capabilities; these peer-to-peer studies enable you to assess your strategic outsourcing and benchmark against peers


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Location Strategy and Optimization

Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization



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Peer Intelligence

Fact-based intelligence on peer activity that helps to orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations



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Sakshi Garg

Vice President

Sakshi shares her perspective on how Everest Group’s 360-degree view of the global services market benefits our clients

Contact Sakshi

Recent research from Everest Group Recent Shared Services / GIC Research

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Webinar Deck: Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce

On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Managemen[...]
See Report

Global Services Market Pressing Issues in 2020: GBS/GIC Perspectives

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key[...]
See Report

Risk Radar Newsflash | Coronavirus Outbreak Poses Increased Risk to Services Delivery from China

A recent cluster of pneumonia cases first identified in Wuhan, the capital of China’s Hubei province,[...]
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Practitioner Perspectives - The Role of Global Business Services in Innovation, Enabling Top-line Business Impact, and Growth in New Markets

Over the last few years, the Global In-house Center (GIC) m[...]
See Report