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How we help you set up your GBS / shared services center

We assist enterprises in setting up their shared services centers – also known as Gobal In-house Centers (GIC), captives, or Global Business Services (GBS) – through a range of services, including strategy and operating model design, location selection, business case development, and implementation program management (PMO) support. Our research-informed approach helps clients make the right decisions across the key elements of their delivery center.

graphic wiht icons and text describing GIC set-up activities

video | webinar

Shared Services Talent Priorities

Michel Janssen, Chief Research Officer

Three talent strategy takeaways for shared services centers based on our talent-related Pinnacle Model® Analysis .

CONTACT Michel

Setting up your global business services (GBS) / shared services center

Our GBS / shared services setup on-demand webinar series helps service delivery leaders set up effective shared services centers. These brief, targeted programs share our best practices for crafting and executing an implementation strategy with insights into how to optimize your time, effort, and investments to achieve desired objectives.

The five-part series covers all aspects of delivery center setup:

(1) Key Elements of a GBS / Shared Services Setup

This 25-minute on-demand webinar is the first in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(2) Models for a GBS / Shared Services Setup

As enterprises increasingly adopt the shared services center model, they often grapple with questions regarding the key set-up elements.  This 18-minute on-demand webinar covers topics to answer these questions.

(3) One Key "Do" and and One Key "Don’t" for Setting Up GBSs / Shared Services

This 9-minute on-demand webinar focuses on one "do" and one "don’t" in the three key stages of establishing a delivery center. While there are many practices to consider, this session covers the ones which maximize the odds for success.

(4) Rise in Insourcing and How to Identify Its Need in Your Enterprise

This 7-minute on-demand webinar is the fourth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

(5) How to Undertake a Successful Insourcing Journey

This 6-minute on-demand webinar is the fifth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Dedicated consulting support

For those who may not have the expertise or resources to navigate portions of their journey.

Our global business services / shared services experts

Recent GBS / Shared Services reports

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With you on the journey | Insights

Learn more about how our data, insights, and benchmarks can help you on your journey.
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With you on the journey | Workshops

Learn more about how our strategic workshops can help you on your journey.
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With you on the journey | Execution

Learn more about how our guided execution support can help you on your journey.
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With you on the journey | Consulting

Learn more about how our dedicated consulting support can help you on your journey.
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