We assist enterprises in setting up their shared services centers – also known as Gobal In-house Centers (GIC), captives, or Global Business Services (GBS) – through a range of services, including strategy and operating model design, location selection, business case development, and implementation program management (PMO) support. Our research-informed approach helps clients make the right decisions across the key elements of their delivery center.
Our GBS / shared services setup on-demand webinar series helps service delivery leaders set up effective shared services centers. These brief, targeted programs share our best practices for crafting and executing an implementation strategy with insights into how to optimize your time, effort, and investments to achieve desired objectives.
The five-part series covers all aspects of delivery center setup:
As enterprises increasingly adopt the shared services center model, they often grapple with questions regarding the key set-up elements. This 18-minute on-demand webinar covers topics to answer these questions.
This 9-minute on-demand webinar focuses on one "do" and one "don’t" in the three key stages of establishing a delivery center. While there are many practices to consider, this session covers the ones which maximize the odds for success.
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