Maximize your shared services impact

GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

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Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

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Recent GBS / Shared Services reports

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Webinar Deck: 5 Success-driving Actions GBS Organizations Need in 2022

On January 13, Everest Group hosted a webinar titled, "5 Success-driving Actions GBS Organizations Need in 2022." Whet[...]

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Technology Services Talent Handbook – Do You Have the Right Locations in Your Delivery Portfolio?

Technology services have become critical for enterprises to ensure continued engagement and superior[...]

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IT Teams' Expectations for Their Leaders – Capturing the Voice of IT Employees

This document is available only to Talent Excellence members. For information on membership, please contact us The on[...]

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The Next Wave of Automation in Global Business Service (GBS) Organizations: What Lies Ahead?

In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role [...]

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Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues