Maximize your shared services impact

GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

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Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.


Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

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Recent GBS / Shared Services reports

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GBS State of the Market Report: Top 2021 Priorities for GBS

The global sourcing market surpassed US$214 billion in 2020, with Global Business Services (GBS) continuing to be an integral component of t[...]

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Virtual Roundtable Discussion Deck: Leveraging a Citizen-led Model When Scaling Up IA Adoption in GBS

This Virtual Roundtable Discussion Summary is available only to Global Business Services / Shared [...]

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The Role of Global Business Service (GBS) Organizations in the Automotive Industry: What Lies Ahead?

The automotive industry is grappling with widespread disruption ushered in by next-generation techn[...]

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US Global Business Services Market Report

While global enterprises leverage different sourcing models to suit their objectives and requirements, the Global Business Services (GBS) model continues to b[...]

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Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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Please let us know how we can help you on your journey.

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  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.