Maximize your shared services impact

GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

Want to learn more? Contact us today

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.

Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

more questions? contact us

Recent GBS / Shared Services reports

View All
GBS of the Future: Toward an Integrated and Borderless GBS Model (Part 2 of 2)

In recent years, various external factors have challenged the fundamentals of the GBS model, including digital technologi[...]

Read on

Impact Sourcing Specialist Profiles 2022

Businesses across globe are constantly on the lookout for sources of talent that are highly engaged and stable with the expectation that they provide quality w[...]

Read on

Webinar Deck: 5 Ways to Transform Your Workforce and Location Strategy Amid Global Uncertainties

If you're a workforce leader and you feel overwhelmed or in search of solutions because of our curr[...]

Read on

Marketing Services Adoption in Retail & Consumer Product Goods (CPG) Global Business Services (GBS)

Many organizations have adopted the global sourcing model to deliver corporate functions such as fin[...]

Read on

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
  • Work email

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues