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GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.


Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

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Recent GBS / Shared Services reports

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Innovation in GBSs | Pinnacle Model® Analysis

This report is available only to GBS & Shared Services members. For information on membership, please contact us Innovation is no longer a buzz wo[...]

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How Enterprises/GBSs Can Drive Effective Collaboration with Startups

This report is available only to GICs & Shared Services members. For information on membership, please contact us GICs have a [...]

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Recession 2020 and its Impact on the Global Sourcing Industry

The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would ha[...]

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Navigating the Coronavirus Outbreak for Shared Services Organizations

As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organi[...]

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Intrigued and want to learn more?

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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