Hello AR friends,
Before everyone starts sliding into the summer vibe and begins fantasizing about beach days, I’d like to keep you aware of what’s coming down the pipeline here at Everest Group. We’ve been very busy these days (as are you, I’m sure), so will keep things to the point.
In this issue of our Quarterly AR Newsletter, you’ll learn about three specific initiatives that are directly relevant to AR stakeholders:
• Our identification of AI-empowered Systems of Execution and what these mean for the providers of technology and services, and how it will fundamentally transform key industries such as BFSI or Healthcare and Life Sciences
• We’ll give you a sneak peek of our soon-to-be-released evolved Everest Group Research Portal. We’ve instituted changes that will enhance your experience when seeking the research that matters to you
• In September, we’ll be meeting many of you at our conferences in Dallas. Everest Group Engage – Dallas 2025 is coming back, and we’re introducing Everest Group Elevate for the first time. See below for my discussion with Mark Fissell, SVP, Events
But no issue would be complete without a summary of some of our recent research, thought leadership, webinars, and PEAK Matrix® Assessments.
I hope to hear from you with thoughts, questions, ideas, or just to chat!
All the best,
Katrina Menzigian
Vice President, Analyst Relations Engagement
Latest Thought Leadership and Research
CX Transformations Across the Customer Journey in the Insurance Industry | Market Insights™
Agentic AI Tech Offerings | Market Insights™
The Intelligent Circular Economy: Turning Waste to Regenerative Value
Be in the Know
Everest Group Conference: Elevate – Dallas 2025
Elevate – Dallas, September 10-12, 2025, is the must-attend conference for C-level to director-level leaders in sales, marketing, product management, business strategy, or revenue operations at technology and service provider organizations. Listen to a chat I had with Mark Fissel, SVP, Events, previewing Elevate – Dallas 2025.
System of Execution (SoE)
Everest Group Managing Partner, CJ Sengupta, and I chatted about how to think of this innovative application of AI to fundamentally change processes and interactions that make up business as we know it. Autonomy is a key concept here.
Everest Group’s Enhanced User Experience
Coming soon – our relaunched Everest Group Research Portal. Everest Group VP of Growth Marketing, Amanda Benour, provides our AR users highlights of what’s to come.
Everest Group Events
Smarter Procurement: Human Decisions Powered by AI Agents | Webinar
Locations and Talent Strategy – Let’s Talk – South Africa in Focus | LinkedIn Live
Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery | Webinar
Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption | LinkedIn Live
See Us At
April 9 | Google Cloud Next, Las Vegas
May 5 | IBM Think, Boston
May 13 | Automation Anywhere Imagine, Orlando
June 2 | Snowflake Summit, San Francisco
Client Success Stories
Helping a Leading Manufacturer Modernize its Enterprise Product Costing Process: When a leading manufacturing client wanted to modernize its enterprise product costing process, it sought Everest Group’s expertise for an objective 360-degree analysis of the market to identify prominent product costing solutions that can support its specific requirements. Learn more
Helping a financial organization champion growth within its GCC: In an increasingly competitive financial services industry, organizations must regularly evaluate operations and find new ways to unlock efficiency and growth. For one leading financial organization, it was time to transform its business model to achieve the next level of success. Learn more
Helping a UK-based BPO service provider conduct a strategic engagement review: Everest Group was contracted by a UK-based BPO service provider to conduct a strategic engagement review (SER) of its contract with major UK government entities. The engagement focused on benchmarking the client’s existing agreements against market standards, identifying gaps, and providing future-state recommendations. By leveraging Everest Group’s insights and expertise, the service provider was able to reposition itself effectively for contract renewal and improve its client engagement strategy. Learn more
PEAK Matrix® | Recent Releases
Marketing Services PEAK Matrix® Assessment 2025 | Report
Data and AI Services Specialists – North America PEAK Matrix® Assessment 2025 | Report
Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025 | Report
Life Sciences Digital Services PEAK Matrix® Assessment 2025 | Report
