Tag: service providers

Planning for 2024? What Service Provider Executives Should Know | Webinar

on-demand webinar

Planning for 2024? What Service Provider Executives Should Know

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Watch this on-demand webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the on-demand webinar answer for the participants?

  • What is the nature of the services market, and what can we expect going into 2024?
  • How will demand for services evolve in the new year?
  • How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

  • Executives, senior management, and business leaders in service provider organizations
Hung Shirley
Partner
Mittal Nitish
Partner
Vaid Akshat
Partner

How Technology is Reshaping the Delivery of Care in the Healthcare Industry | LinkedIn Live

LinkedIn Live

How Technology is Reshaping the Delivery of Care in the Healthcare Industry

View the event on LinkedIn, which was delivered live on Wednesday, September 20, 2023.

Technology is revolutionizing patient well-being, cost efficiency, and operations across the healthcare industry. 🏥💻 While payers are leveraging technology to lower costs and make members healthier, providers are experimenting with technology to deliver care to patients in the comfort of their homes, assist in clinical decision-making, and make care more coordinated. 🏠

Watch this LinkedIn Live session to learn how technology adoption in healthcare is redefining how we manage care and paving the path for enhanced patient outcomes as the healthcare industry embraces digital transformation, value-based care, and telehealth in every aspect of care delivery. 🩺📲

What questions does the event answer for participants?

  • ✅ What drivers are leading to increased adoption of technology for care management?
  • ✅Which specific areas are enterprises investing in for the digitization of care?
  • ✅What is the current landscape of care management solutions?🔍
  • ✅How is technology expected to reshape the delivery of care?

Meet The Presenters

Nangia Hanupriya
Senior Analyst
Everest Group
Satija Chunky
Vice President
Everest Group

Unlocking Success: The Rising Importance of Service Providers in the SAP Mid-Market Growth Strategy | Blog

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. To help the software company achieve its growth targets, partnerships will be crucial. Discover the five customer priority areas where service providers can make a difference in this blog.       

SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3% over the next three years. To effectively attract clients in this segment, the company recognizes it will need to invest in extensive industry application development and form substantial agile partnerships with service providers.

To better evaluate this market, Everest Group’s Enterprise Platform Services (EPS) practice is launching a new PEAK Matrix® assessment. Learn more to participate

SAP mid-market customers have distinct priorities compared to large clients. Service providers who can tailor solutions to meet the following five key priorities will be valuable partners:

  1. Flexibility: SAP mid-market customers need providers that offer flexible services to adapt to their changing business requirements
  2. Responsiveness: Since SAP is typically a new platform for mid-market customers, providers need to proactively educate them on its capabilities and have responsive services teams available to address queries and concerns
  3. Regional support: Mid-market enterprises demand a higher regional presence for services because they want to establish robust communication and agile collaboration
  4. Cost attractiveness: Mid-market customers seek service providers that offer the most value for their SAP and services investments, aligning with their budget needs
  5. Customized services: These enterprises want service providers that invest in understanding their business processes and deliver SAP services tailored to specific requirements

While providers of SAP services focused on this segment may lack the scale or global footprint, they are laser-focused on addressing these key priorities of mid-market SAP customers. Beyond implementation, data migration, and customization, they also offer the benefits of training and support services.

SAP’s mid-market services have already made a significant impact, contributing an impressive US$ 13 billion with a staggering year-over-year growth rate of approximately 20%. With the introduction of the RISE with SAP and GROW with SAP programs, momentum is growing for small and medium-sized businesses to adopt the SAP suite for modernization and consolidation initiatives.

SAP services market divided by buyer segmentsSource: Everest Group (2023)
SAP services market divided by buyer segments | Source: Everest Group (2023)

Based on our analysis of the service provider landscape, the below exhibit shows the prominent providers in the mid-market segment across key regions:

Prominent mid-market-focused service providers strategically located across key regions | Source: Everest Group (2023)
Prominent mid-market-focused service providers strategically located across key regions | Source: Everest Group (2023)

To better evaluate this market and assist enterprises in key sourcing decisions, Everest Group’s Enterprise Platform Services (EPS) practice is launching a new PEAK Matrix® assessment, SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises.   

Providers that derive at least 40% of SAP services revenue from mid-market clients with annual revenue below US$5 billion can participate in this assessment. To participate, reach out to EPS ([email protected]) or complete the form: SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises.

For information on the SAP mid-market and service providers in SAP, contact [email protected], [email protected], and [email protected].

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2023 NEW

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW)

In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) to manage their end-to-end CWM needs.

Market developments following the pandemic are causing MSPs / CWM providers to play a strategic role in workforce management. In response, providers are broadening their offerings and investing in the management of all types of contingent workers. They are enhancing their service scope, digitalizing processes, and expanding consulting capabilities. Providers are also exploring innovative talent solutions such as direct sourcing, services procurement management, total talent management, and independent contractor management to meet enterprises’ demands.

CWM MSP PEAK 2023 Services Procurement SOW PEAK 2023

What is in this PEAK Matrix® Report

This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs /CWM provider and services procurement provider landscape, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market.

This report analyzes the performance of 30 MSPs /CWM providers and 18 services procurement providers and includes:

  • The MSPs /CWM provider landscape
  • The services procurement provider landscape
  • MSPs /CWM provider PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement /SOW PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers
  • Everest Group’s analysis of providers: Overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Scope:

  • All industries and geographies
  • Over 1,950 CWM/MSP and services procurement deals
  • Coverage across 30 MSPs / CWM providers and 18 services procurement providers

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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The Pivotal Role of Digital Transformation Consulting for Today’s Enterprise | Webinar

ON-DEMANd Webinar

The Pivotal Role of Digital Transformation Consulting for Today's Enterprise

Digital transformation consulting has become pivotal as enterprises progress on their digital transformation journeys. Enterprises are finding that bringing digital transformation consultants into the initial transformation phases – before digital landscapes become too complex – can significantly increase value and visibility.

Enterprises are more motivated than ever to make strides in their digital transformation efforts, despite the current macroeconomic environment, creating heightened demand and a booming market for digital transformation consulting.

Watch this webinar as our experts present digital transformation consulting market trends and the current landscape. They offer advice to service providers on ways to improve their offerings as enterprises look for end-to-end services.

What questions does the webinar answer for the participants?

  • Why and how are enterprises turning to digital transformation consulting services to uncover more value?
  • How are service providers adapting to new market conditions?
  • What are the key movements in the digital transformation consulting market?

Who should attend?

  • Digital CTO, CIO, CDO, IT strategy heads
  • Provider CXO, EVPs, SVPs, VPs, MDs of digital consulting arms, Heads of consulting practices
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Payments IT Services PEAK Matrix® Assessment 2023

Payments IT Services PEAK Matrix® Assessment

The payments landscape is changing rapidly. Today, consumers have more payment options than ever before. This is primarily due to the unprecedented rise of FinTechs, PayTechs, and neo-banks, which introduce faster, innovative, and convenient transaction methods such as Buy Now Pay Later (BNPL), digital wallets, Request to Pay (R2P), embedded payments, and digital currencies. The increasing prevalence of digital payments and the consumer demand for seamless instant transactions are driving the adoption of real-time payments systems.

New regulations and standards, such as ISO 20022, are paving the way for faster and more efficient payments. These new data standards create numerous opportunities for data monetization. Financial institutions are investing in modernizing payment infrastructure to support instant payments, leverage monetization opportunities, provide alternative payment methods, and launch digital currencies.

Payments IT Services PEAK 2023 1

What is in this PEAK Matrix® Report

In this report, we examine the vision and capability and market impact of 30 payments IT service providers and position them on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

In this report, we:

  • Examine key trends in the payments IT services industry
  • Classify 30 payments IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Discuss the IT service providers’ competitive landscape for payments IT services in BFS
  • Assess providers’ key strengths and limitations

Scope:

  • Industry: Banking and Financial Services (BFS)
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of the payments IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Everest Group Publishes 2023 Rating of Top Global Business Services Employers

Sixty companies across India, the Philippines, and Poland recognized as Top GBS employers

 

DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland. The Everest Group Top GBS Employers™ report for 2023 provides an “outside-in proxy” on how prospective candidates perceive employer companies. Leading global GBS organizations can leverage insights from this study to optimize their talent management strategies.

“Despite the slowdown and layoff cycles of 2023, talent is still the differentiating factor that enables organizations to survive uncertainties and thrive in intense competition,” said Rohitashwa Aggarwal, partner at Everest Group. “Our research shows that perceived brand perception strongly influences and correlates with success in talent markets for GBS employers. GBS organizations need to understand what components most contribute to employer brand perception in local talent markets and how to strengthen their brand to attract and retain the best and brightest.”

 

***Download a complimentary copy of the 2023 Everest Group Top GBS Employers™ list and analysis***

 

For this year’s study, Everest Group analyzed the employer brand perception of more than 300 leading GBS employers across India, the Philippines and Poland. Using publicly available information, Everest Group explored multiple dimensions of employer brand, including compensation and benefits, work environment, career development, and diversity and inclusion. The study also analyzed the perceived performance of each of these GBS organizations in the local talent markets based on prevailing retention rates, net gain-loss, and employee satisfaction scores.

Everest Group identified the Top GBS Employers for 2023 by plotting aggregate ratings of employer brand perception against aggregate ratings of success in the talent market. Amazon.com is the only company to be rated a Top GBS Employer in all three geographies.

 

Top GBS Employers in India

Among 165 India-based companies assessed by Everest Group, 30 employers were designated the Top GBS Employers in India. Among the highest rated employers are American Express, AT&T, Bank of America, Cisco Systems, Colt, Expedia Group, Experian, Ford Motor Company, GSK, Mondelēz International, Sun Life Financial, Target & Trans Union.

“Target is honored to be recognized again as a top employer by Everest Group,” says Bruce Starnes, president of Target in India. “Our team is at the heart of Target’s strategy, and our global culture of caring, growing, and winning together includes ongoing opportunities to engage in meaningful work and develop new skills.”

“Hyderabad boasts a vibrant ecosystem with a rich pool of highly skilled engineers, innovators and technical professionals,” said Alexander Lintner, CEO of Experian Software Solutions. “This achievement is a testament to the Hyderabad team, and a direct reflection of how we truly live through our brand values by continually advancing our technology, and innovating to grow to delight our customers. A huge part of how we achieve this is to attract and retain top talent across our markets through our unique, people first culture. I believe with this award we will propel to new heights of success, enabling us to further drive innovation, accelerate product development and establish ourselves as a leader in the industry.”

 

Top GBS Employers in the Philippines

Among 70 Philippine-based companies assessed by Everest Group, 15 were designated the Top GBS Employers in the Philippines:  Amazon.com, American Express, Diageo, Henkel, ING Group, Johnson & Johnson, JPMorgan Chase, Macquarie Group, Northern Trust, Philip Morris International, Procter & Gamble, RELX, Sun Life Financial, Synchrony Financial and Wells Fargo.

 

Top GBS Employers in Poland

Among 70 Poland-based companies assessed by Everest Group, 15 were designated the Top GBS Employers in Poland:  Amazon.com, AstraZeneca, Avon Products, Bayer, Cisco Systems, Colgate-Palmolive, F. Hoffman-La Roche, GSK, ING Group, Mars, Mondelēz International, Motorola Solutions, Philip Morris International, Takeda Pharmaceutical, and Procter & Gamble.

“Our ambition for Takeda Business Solutions – the global business services (GBS) arm of Takeda – was to create a GBS function that would become a valued partner to the business, delivering innovative and optimized solutions that would significantly free up our people’s time to do more for the patients we’re privileged to serve,” said Sanjay Patel, global head of Takeda Business Solutions. “As we continue our journey to become a best-in-class GBS function, we welcome this invaluable opportunity to benchmark our performance and identify opportunities for further growth.”

 

Key Takeaways:
  • GBS employer brand perception is volatile and changes over time. In 2022-23, Everest Group observed a notable dip in employer brand perception ratings across regions. On average, employer brand perception for GBS employers in India, the Philippines, and Poland has decreased by 2%, 20% and 11%, respectively
  • Employee expectations are ever-changing. Work flexibility as well as diversity and inclusion emerged as crucial factors in attracting and retaining talent. In fact, mentions of concerns about work flexibility have more than tripled compared to last year’s analysis. Compensation and benefits also remain of key importance
  • Holding the top GBS employer position is no easy feat; approximately 15% of last year’s top performers have slipped from the top quadrant in India, the Philippines and Poland However, some GBS employers have achieved significant positive shifts in brand perception through multi-pronged initiatives. An improvement of 60% within one year is the highest recorded this year and 12 organizations achieved improvement of more than 20% year on year
  • Cultural differences impact employer brand perception, as employees in the Philippines generally exhibit more positivity compared to their counterparts in India and Poland
  • Employer engagement period counts. GBS employers in the Philippines with over 6 years of local presence secure higher positions on the chart
On-Demand Webinar: “Winning Employer Value Propositions: Strategies from Top GBS Employers”

In this webinar, available on demand, Everest Group presents the results of its Top GBS Employers study and shares what top GBS employers are doing to set themselves apart. Watch this webinar to learn what factors impact GBS brand perception in key markets, how companies can evaluate their own brand perception from an employee’s perspective, what organizations can do to address employee grievances and enhance their overall brand perception among potential employees.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023

Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment

Enterprises grapple with various supply chain challenges, including evolving customer demands, planning limitations, and disruptions in production and distribution. Amid recessionary headwinds and geopolitical tensions, enterprises are increasingly seeking third-party support to address these challenges. Rather than relying solely on providers for cost reduction, enterprises now collaborate with them to add value across the entire supply chain using technology, process expertise, and specialized talent. To serve this need, providers are enhancing their capabilities by cultivating domain-specific expertise, forging strategic technological and consulting partnerships, and developing state-of-the-art solutions to help enterprises navigate these challenges, reduce environmental impact, and achieve sustainability goals. 

Everest Group Supply Chain Management SCM BPS PEAK Matrix Assessment 2023

What is in this PEAK Matrix® Report

In this report, we assess 14 Supply Chain Management (SCM) providers on Everest Group’s PEAK Matrix®  and categorize them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities and market impact. The study will assist key stakeholders (providers, buyers, and technology vendors) understand the current state of the SCM provider landscape.

In this report, we:

  •  Present the SCM BPS PEAK Matrix® Assessment 2023
  • Provide key insights into PEAK Matrix® dimensions
  • List providers’ strengths and limitations
  • Discuss enterprise sourcing considerations
  • Examine the SCM BPS provider landscape

Scope:

  • All industries and geographies
  • Services: Supply Chain Management (SCM) Business Process Services (BPS)
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading supply chain service providers, client reference checks, and an ongoing analysis of the SCM BPS market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience | LinkedIn Live

LINKEDIN LIVE

The Future of Retail and CPG: Balancing Economics, Efficiency & Experience

April 26, 2023 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

View the event on LinkedIn, which was delivered live on Wedneday, April 26, 2023.

Today’s retail and CPG enterprises are facing the dual challenge of adverse macroeconomic conditions and rapidly changing customer behaviors. While macroeconomic factors are putting pressure on input prices 💲 and razor-thin margins, shifts in customer behavior are translating into a demand for sustainable products and hyper-personalized omnichannel experiences.

💻📱Technology disruptions over the past few years have successfully mitigated these challenges and created new avenues of growth 📈 for both enterprises and service providers.

📢 📢 In this LinkedIn Live, our analysts will share insights into the key technology investment priorities of retail and CPG enterprises and opportunity areas for service providers.

What questions will the event address?

✅ What are the top investment priorities for retail and CPG firms?
✅ How are enterprises rethinking transformation while balancing customer experience, cost competitiveness, and sustainability?
✅ What is the role of the technology and service provider ecosystem in enabling this transformation journey?
✅ What challenges are enterprises facing in their present engagements with service providers?

How can we engage?

Please let us know how we can help you on your journey.

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