Tag: Generative AI

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path | Virtual Roundtable

Virtual Roundtable

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path

July 2, 2024

While generative AI has taken center stage in the enterprise transformation journey, many organizations are still struggling to harness its full potential. However, banking, financial services, and insurance (BFSI) GBS could be the catalyst to help solve this challenge.

Join this virtual roundtable, along with our expert analysts and BFSI industry thought leaders, for an engaging discussion into the generative AI promise, its use cases, the key challenges, and the main risks impeding its real-time adoption.

Participants will come away with attainable and realistic use cases for BFSI organizations to drive significant business outcomes, including:

  • Guiding principles for setting up a generative AI ecosystem in GBS
  • Oversight on the overall role generative AI applications can play in the end-to-end service value chain
  • Requisite change management practices for scaled implementation
  • Top skills GBS organizations must be geared for
  • Insights into the outlook for generative AI

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders
  • GBS AI/ML or data analytics leaders
  • GBS technology/transformation/IT leaders
  • GBS business units/operations leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Dubey Piyush
Practice Director
Jain Parul
Vice President
Malhotra Nikhil
Practice Director

Moderator Wellbeing in the Age of AI – Challenges and Solutions | Webinar

Event

Moderator Wellbeing in the Age of AI - Challenges and Solutions

June 27, 2024
Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators as they are confronted with new challenges. 
 
What questions will the webinar answer for the participants?
 
• How does gen AI exemplify the need for T&S wellbeing services?
• In which areas can AI help with moderator wellbeing?
• What is the future of moderator wellbeing? 
 
 
Abhijnan Dasgupta
Practice Director, Everest Group
Dr. Michelle Teo
Clinical Director, Zevo Health

The Region Aspiring to be the Next AI Innovation Superpower | Blog

Saudi Arabia is rapidly emerging as a global leader in artificial intelligence (AI) and generative AI (gen AI) innovation. Read on to learn how the nation is making substantial investments to become a pioneer in the AI landscape, attracting significant attention from global tech and investment communities.

The Kingdom of Saudi Arabia has been historically dominated by its O&G industry and, until quite recently, was not perceived as a tech-savvy nation. However, in alignment with the region’s Vision 2030 of diversifying its economy, Saudi Arabia has all its investments in line to become a pioneer in the AI and gen AI landscape. The ripples created by this region have attracted multiple service providers, tech providers, and even the global investment world. In the past two years, the Saudi government’s focus has positioned this region as one of the top AI innovation hubs in the world.

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Fueled by its vast O&G wealth, Saudi Arabia is rocketing forward in the AI race, while other nations grapple with economic headwinds

While the resilient O&G industry of this region is one contributing factor for available funds, the region’s economy also did not take a huge hit when the global recession fears and macroeconomic conditions shook the US and Europe. While others took a cautious approach in experimenting with gen AI and budgeting for full-scale implementations, Saudi Arabia approached this opportunity head-on.

As the cost of AI experimentation is quite high, Saudi Arabia is expected to pump around US$40 billion in the development of AI and gen AI – making this region one of the biggest AI investors globally. It is also planning to invest in niche AI startups, including chip makers and data centers, which will power the next generation of computing.

Capitalizing on consistent and proactive government initiatives, Saudi Arabia is making steady strides toward becoming an AI innovation powerhouse

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Saudi Data and AI Authority (SDAIA) along with International Centre for Artificial Intelligence Research and Ethics (ICAIRE) are driving the initiatives for AI and gen AI development within the region. The Gen AI for All program supports digital cooperation and capability building for 16 member nations led by Saudi Arabia and also emphasizes the utilization of gen AI for broader global benefit.

To bolster Saudi Arabia’s Media industry by harnessing the power of AI, two new initiatives have been launched – AI Center for Media and Future Camp of Generative AI for Media.

GAIA (Gen AI Accelerator) was launched in 2023 in collaboration with SDAIA, National Technology Development Program (NTDP), and New Native (a global AI platform). GAIA’s goal is to create 300 high-impact AI startups within three years by providing early-stage funding, mentorship, and AI technology access. In 2024, the region committed an additional US$1 billion to strengthen the accelerator program.

Saudi Arabia is prioritizing security and explainability in its gen AI initiatives and fostering a trustworthy environment can attract more investments

AI and gen AI governance concerns have made many regions (especially, Europe) cautious of adopting these technologies. However, SDAIA is proactively tackling this challenge and has already defined very robust guidelines specifically for gen AI. It has released a comprehensive document on gen AI guidelines, risks, and how to better manage or mitigate them. For example, the document lists deep fakes and misrepresentation as one of the top risks. It also enumerates multiple resolutions to combat this challenge, such as watermark implementation, KYC protocols, output verification, and better digital literacy.

The document also entails multiple guidelines targeted toward the developer community working on any gen AI model within the region including fairness, reliability, responsibility, security, privacy, and social concerns.

With dedicated initiatives and strategic investments, Saudi Arabia is paving the way for innovative local enterprises trying to embrace the potential of gen AI

The region is leading by example and is expected to augment many of its current industries, such as O&G and Media, with gen AI capabilities. State-owned O&G company Aramco which is also one of the largest organizations in the world by revenue has launched a gen AI model – Aramco Metabrain AI. A pioneering technology in its industry, it can work on more than 250 billion parameters while utilizing 90+ years of company data spanning seven trillion data points. Aramco expects this initiative to optimize costs and well options by analyzing drilling plans, geological data, and historical drilling time. It will also be leveraged to forecast pricing trends, market dynamics, and geopolitical insights. By the end of this year, Aramco plans to augment this model with 1 trillion parameters. This will add another feather to Aramco’s cap as the World Economic Forum has already recognized four of Aramco’s facilities as “Manufacturing Lighthouses” for their extensive use of advanced solutions.

Government efforts in gen AI have come to fruition with a wave of technology and service providers flocking to this massive and untapped market

The push from the Saudi government and the influx of investments in gen AI has garnered attention from multiple technology and service providers. The providers are focusing on capturing this booming market by making dedicated investments in the region. For example, PwC Middle East is partnering with Microsoft to launch an AI Excellence Center in Saudi Arabia. During Riyadh’s LEAP tech conference, AWS pledged to invest US$5.3 billion into Saudi’s technology market which will be focused on setting up cloud data centers. Based on interests, budget influx, and initial gen AI PoC requests from the region, service providers are expecting Saudi Arabia to be one of the fastest growing gen AI hotspots.

In a nutshell, Saudi Arabia is the new kid on the block, and all its strategies are aligned to become an AI superpower. Riyadh will soon be transformed into a gen AI innovation hub with service and tech providers flocking to it for new deals, investments, and strategic discussions. While LEAP 2024 was a massive success with the who’s who of the tech world in attendance, providers and technology enthusiasts are already looking forward to DeepFest and what Saudi Arabia will come up with next to try to claim its position as one of the top technology hubs of the world.

If you have questions about the key gen AI developments in the Middle East or would like to discuss recent trends in the data, analytics, AI, or gen AI space, please reach out to Mansi Gupta, [email protected].

Learn more about AI and gen AI in the blog, Agentic AI – Exploring its Enterprise Potential, to learn about agentic AI, the next frontier in AI-based automation.

CVS Health CTO Tries to Smooth over Complexity to Propel His Company’s Big Bet on Healthcare | In the News

As CIOs continue to move their generative AI projects out of test and piloting and into wider adoption, they remain vexed about how to measure success and ensure their investments pay off.

A report by CalypsoAI and research firm Everest Group found that nearly three-quarters of enterprise leaders say a lack of clarity on success metrics was the top challenge CIOs face when adopting generative AI, followed by budget and cost concerns (68%), a fast-evolving tech landscape (64%), data security and privacy concerns (55%), and finally, a talent shortage (41%).

Read more in Fortune.

Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries | Webinar

ON-DEMAND WEBINAR

Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries

Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. Fundamental shifts are developing, brought on by the evolving role of captives, changes in talent management strategies, and new approaches to data exchange/management, which is leading to changes in enterprise operating models.

In this webinar hosted by Everest Group experts, Manu Aggarwal, Partner, Ankur Verma, Vice President, and Suman Upardrasta, Vice President, attendees understood how enterprises should think about disruptive changes as they go about their transformation agenda. Our panel discussed effective strategies for thriving in the face of disruption and offered their experienced view on the best path forward.

What questions did the webinar answer for the participants?

  • What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services?
  • What are the primary implications for business, technology, and sourcing resulting from these trends?
  • What impact does the adoption of disruptive technologies like generative AI have on the enterprise operating model? What are the common challenges that enterprises are facing as a result?
  • How can the operating models be tweaked or changed to help enterprises move from disruption to transformation?

Who should attend?

  • CIOs
  • CTOs
  • Enterprise BU heads 
  • IT/BPO strategy heads
  • Outsourcing heads
  • Procurement managers
  • IT/BPO department heads
  • Global Sourcing managers
  • Vendor managers
  • Senior marketing executives 
Vice President
Vice President

Talk Gen AI | Conference

COnference

Talk gen AI: Gen AI Landscape & Trends | Keynote

June 4, 2024

Catch Everest Group Partner, Shirley Hung, at the Talk Gen AI event in San Francisco. Learn about the latest trends in gen AI in the enterprise, leveraging gen AI to improve healthcare and life sciences, disrupting the entertainment industry, investment trends, legal implications, and more. 

Shirley will deliver the keynote address titled Gen AI Landscape & Trends.

Register

Hung Shirley Refresh gray square 768x768 1
Shirley Hung
Partner, Everest Group

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