Reimagine growth at Elevate – Dallas 2025. See the Agenda.

Webinars

Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

On Demand Webinar

1 hour

08-27-2024 - Elevating CX - Trends and Insights for a Unified CX Tech Strategy_GTP_1200x628
WATCH THE WEBINAR ON-DEMAND

In the dynamic customer experience (CX) landscape, competition to achieve an effective tech stack is driving innovation. By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience.

Watch this webinar to discover how leveraging unified platforms and innovative technologies can help businesses scale, increase agility, and create seamless, personalized customer journeys.

Our analysts also covered key buyer pain points, the CX tech vendor landscape, enterprise approaches to unifying CX, pricing strategies for sourcing CX tech, the impact of generative AI in improving CX, and future CX technology trends to watch for.

What questions did the webinar answer?

  • What does a typical CX tech stack need to look like?
  • Who are the emerging players/buying trends in the space?
  • What advantage does a platform-based approach have?
  • How can I unify end-to-end CX?
  • What are the pricing models prevalent in CX tech?
  • What will be the impact of Gen AI in CX?
  • Which are the major future trends in this space?

Who should attend

  • Enterprises
  • Service Providers
  • CIO, CTO, CX leaders
  • Procurement heads

Related events

Events

Breaking Silos: Systems of Execution in Life Sciences | Webinar

August 26, 2025

8 a.m. PDT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour

Events

Generative AI: The Game Changer for GBS & GCCs | Webinar

August 19, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events

Operationalizing AI: Systems of Executions (SoE) in BFSI | Webinar

August 13, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
The Professional Services Commercial Playbook: Pricing, AI, and Business Value

The Professional Services Commercial Playbook: Pricing, AI, and Business Value | Webinar

August 5, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Commercial Excellence in Life Sciences: Why Enterprises are Choosing Specialist Providers

Commercial Excellence in Life Sciences: Why Enterprises are Choosing Specialist Providers | Webinar

July 29, 2025

7:00 a.m. PDT | 9:00 a.m. CDT | 10:00 a.m. EDT | 3:00 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery

Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery | Webinar

July 25, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour