Global Services Locations Predictions | Market Insights™
April 29, 2019
Global Services Locations Predictions
Global Services Locations Predictions
Leading retail banks in the UK and Europe and key attributes of digital banking leaders
Hourly billing rates in Sweden versus landed long-term and short-term India talent
Research VP Julian Herbert will be a key speaker at ProcureCon Indirect Europe held on April 17-18 in Copenhagen. Julian will join other industry experts on an all-star panel. The discussion topic will be: How can you establish agility in a fast-moving, digital area whilst maintaining supplier relationships to ensure you can react quickly to emerging innovations?
Stop by and see us at booth 12 as well!
April 17-18, 2018
Radisson Blu Scandinavia Hotel
Copenhagen
Julian Herbert, Research VP, Everest Group
Receive a 20% discount on your admission to the event by contacting Event Director Soraya Sanjoori and mentioning Everest Group.
Everest Group’s March 22 symposium, Thriving in a World of Perpetual Change, brings together industry expertise and rich resources to help you identify practical strategies to thrive in a time of global disruption. Join us as we explore ways leading enterprises are planning and organising to take advantage of disruption to improve outcomes.
Ongoing global disruption – in the form of economic uncertainty, political upheaval, legal/regulatory change, and technological development – is forcing the global services market to completely transform how service delivery is organised and executed. Keeping up with the latest developments is difficult enough, let alone understanding and planning for potential consequences.
What you will see, hear, and learn
The programme will be followed by a networking session industry colleagues and Everest Group analysts over drinks and canapes.
Thursday, 22nd March, 2018
3:30 to 7:00 pm
Frobisher 2 Auditorium | Barbican Centre
Silk Street, London EC2Y 8DS
Last year’s event exceeded capacity very quickly – register today to save your space!
Life sciences BPO | Buyer geographies
For the longest time, US was the largest as well as the most dominant market for the $150-billion software services industry. While it still contributes to two-thirds of the sector’s revenues, over the past few quarters, it is countries in Europe – especially in Continental Europe – that are bringing the maximum growth, defying the concerns around Brexit. Under a lot of pressure, US – especially in the banking and financial services (BFSI) industry –growth rates have reduced to low, single digits for top IT companies.
Meanwhile, Europe – traditionally considered shy of outsourcing (except for UK) – is growing at a much faster pace. The percentage share of revenues contributed by the US has also been steadily coming down.
In the case of Infosys, the number is down from 61.5% to 60.6% during the same period, while for Wipro, it has fallen from 54.8% to 53.6%. Peter Bendor-Samuel, the CEO of market consultancy firm Everest Group, said the EU economy has lagged the US and is now accelerating.
With just seven months to go to the General Data Protection Regulation (GDPR) compliance deadline, many companies still have wholly inadequate data management capabilities. Strict requirements for personal data security, privacy, and the right to erase, among other things, will cause severe headaches for many CIOs not only in the EU but in all regions, as organizations will have to know which data is and is not subject to the regulation, and where in the world it is stored.
Download our special complimentary report: EU GDPR: Is There a Silver Lining to the Disruption?
No doubt many complex and conflicting scenarios will arise out of GDPR. For example, consider the following data-related issues:
These and a multitude of others will take many more years to understand, get guidance on, and resolve. In the meantime, companies must be compliant, or face fines that are the greater of €20 million or 4 percent of global annual turnover.
For those organizations that have not yet prepared for GDPR, the overheads of data management are increasing significantly. For example, they must figure out how to best obtain and maintain personal consent, handle access requests, process revocation of consent and requests to be forgotten, train personnel to know what they can and cannot do with data under GDPR, ensure outsourced services, cloud providers, other suppliers, e.g. in the supply chain, and partners are compliant, and run audits to check the readiness and effectiveness of the provider/supplier/partner ecosystem.
This is where, with its rules-based bots, Robotic Process Automation (RPA) could prove to be God’s gift to the laggards. Scenarios where RPA could be ideal include, but are not limited to:
As organizations collect more and more GDPR-related data, Artificial Intelligence (AI) solutions could come into their own by helping with risk and impact analysis and reporting:
A new era of data protection is upon us. It is coming at a time when, some would say, that companies have taken far too many liberties with their customers’ data. The full implications for businesses are yet to be understood. But we believe that all organizations that hold or process personal data will experience some disruption in service delivery as a direct result of GDPR. For more on Everest Group’s point of view, please see our latest free publication: “EU GDPR: Is There a Silver Lining to the Disruption?“
Leaders, Major Contenders, and Aspirant locations for Service Delivery Automation (SDA).
The employed talent pool availability for SDA technology and project management teams is low across locations; competition for this talent is intense given both demand and the size of the experienced talent pool.
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