Tag: Europe

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar


Navigating the European CXM Outsourcing Market: Trends and Insights

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

  • What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
  • What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Aishwarya Barjatya
Anubhav Das
David Rickard

What Is Digital Transformation? A Necessary Disruption | In the News

Digital transformation is a foundational change in how an organization delivers value to its customers. While emerging tech and revamped processes are crucial, having the right skills on staff is essential to any digital transformation.

From software engineers to data scientists, UX designers to DevOps leaders, the talent landscape is evolving. Nitish Mittal, Partner at Everest Group, coins them “orchestrators” and further highlights that technology is not the main goal but a means to an end — whether the end is driving more productivity or creating more customer engagement.

Read more in CIO.

Tech Events Tout Sustainability, Need Meaningful Metrics | In the News

Some companies are trying to make their events more environmentally responsible but claims such as carbon offsetting must be examined carefully. Technology vendors have not always considered sustainability in their event planning and operations, but that may be changing.

While more companies are making intentional – and public – efforts to host more sustainable events, the majority are not, said Nitish Mittal, Partner at Everest Group.

Read more in Tech Target.

Sustainability Initiatives Have a Short-term ROI Problem | In the News

Sustainability initiatives are viewed as profit killers partially because how to measure the success of projects beyond a financial return on investment is still being decided.

One of the flawed perceptions may be the idea that sustainability is a cost. Research such as the Accenture-WEF report and another from Everest Group indicate that companies that invest in sustainability initiatives perform better on financial and operational metrics, according to Nitish Mittal, Partner and Technology Practice Leader at Everest Group.

Read more in Tech Target.

UK Government Puts a Spotlight on Atech to Help Disabled People – But Is It Doing Enough? | In the News

A new disability action plan published by the government will attempt to raise awareness of assistive technology (ATech) in a bid to bring “life-changing” devices to disabled people in the UK. But experts are split on whether the government is doing enough to promote its use.

Rita Soni, Principal Analyst covering impact sourcing and sustainability research at Everest Group, says raising awareness of assistive technologies is insufficient, and that the government needs to ensure affordability and access, as well as standardization, as part of the agenda.

Read more in Tech Monitor.

Generative AI in Customer Experience: Use Cases and Responsible Adoption | LinkedIn Live


Generative AI in Customer Experience: Use Cases and Responsible Adoption

View the event on LinkedIn, which was delivered live on Wednesday, July 12, 2023.

Generative AI (GAI)💻 is rapidly gaining traction in customer experience (CX), with organizations striving to grab hold of the possibilities, real-world use cases, and what constitutes responsible adoption 📥.

📢 📢Join this LinkedIn Live session as our experts highlight the vast potential of GAI in CX and explore 🌟🔎 how this revolutionary technology can be applied within a variety of CX use cases, from streamlining marketers’ content supply chains to optimizing UI/UX value chains, and driving efficiencies in the creative development process.  

We will also examine the future implications of GAI for both enterprises and service providers.

What questions will the event answer for the participants?

• What is GAI?
• What potential does it have in the experience services space?
• What are the real-world use cases 👁 that enterprises are currently focusing on?

How to Optimize Your Software Spend and Save Money | LinkedIn Live


How to Optimize Your Software Spend and Save Money

View the event on LinkedIn, which was delivered live on Wednesday, July 5, 2023.

Spending on software licenses and SaaS-based products constitutes a significant portion of an enterprise’s IT budget 💰. Now more than ever, it is imperative to understand the best practices enterprises can take to optimise ⚖️ their software spend yet maintain functions and user experience.

📢 📢 In this LinkedIn Live, we will discuss how you can start reducing your outflow on software and the prevalence of reusable software licenses. We will share valuable💱 insights and practical strategies to achieve just that, in particular, in the European region.

What questions will the event address?

✅ What are best practices for enterprises of any size and from any industry to optimise their spend on software?
✅ What is reusable software? Is it compliant with the usage law? How can enterprises leverage it to reduce their software spend?
✅ Why is it important to discuss software spend optimisation?

Meet The Presenters

Lennart Martens
Head of Sales Europe | PREO Software AG

Government’s “Cloud First” Policy Update Urges More Departments to Use Public Cloud | In the News

Public sector organizations are being advised to use higher-level cloud services by the UK government after it updated its cloud-first policy. Departments are also being encouraged to look to global providers as part of the updated guidance.

Nitish Mittal, Partner at Everest Group, talks to Tech Monitor about the topic and how the UK government wants to encourage and scale adoption of hyperscalers in various parts of the public sector. He suggests that while the cloud-first updates do address the point on cloud economics, closer attention will be needed for costs.

Read more in Tech Monitor.

GSA Festival of Sourcing 2023: Modern Sourcing | Event


GSA Festival of Sourcing 2023

June 13, 2023

Catch Everest Group Partner, David Rickard, at Global Sourcing Association’s Festival of Sourcing 2023. 

David’s session will explore modern sourcing and deliver real world moder sourcing examples. He will cover topics including:

  • What is modern sourcing?
  • What’s wrong with the way sourcing has been done in the past?
  • What are best practices to consider for modern sourcing?
  • What are the benefits of modern sourcing and what to watch out for?
Rickard David
Partner, Everest Group

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