The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

October 17, 2023

Webinar

The global brands' essential guide to navigating CX delivery

October 17, 2023

8:00 AM PT | 10 AM ETT

Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer experiences.

They will discuss:

The market landscape driving global CX strategy
Where to focus in the customer journey to achieve excellent CX
How brands can benefit from a global CX partner

David Rickard

Partner, Everest Group

Nora Boros

Chief Global Sales Officer, Webhelp

Israel-Hamas War: Tech Firms May Shift Ops to India, Elsewhere If Conflict Escalates | In the News

October 12, 2023

Global technology majors having offices in Israel could potentially move their business operations to India or other locations if the Israel-Hamas conflict escalates, industry experts said. Indian firms such as TCS and Wipro could also activate business contingency plans and shift operations to India, they added.

Tech services may be impacted in the short to medium term as the conflict raises safety concerns and many of the people employed in Israel may be called up to fight, said Peter Bendor-Samuel, CEO of Everest Group. “Workloads will shift in the short run to offset risk. India and Eastern Europe would benefit if there is a material impact,” he added.

From Vision to Reality: Defining a Net Zero Pathway for Enterprises | LinkedIn Live

October 10, 2023

LINKEDIN LIVE

From Vision to Reality: Defining a Net Zero Pathway for Enterprises

View the event on LinkedIn, which was delivered live on Tuesday, October 10, 2023.

The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis 💫, demanding attention and action from government and enterprises.

However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines and frameworks, and the complicated task of transforming their operations and supply chains.

📣 📣Join this LinkedIn Live session to hear our expert analysts discuss how enterprises can navigate complex regulatory frameworks, define a net zero pathway 🎢, and implement their sustainability strategy. We’ll examine the current net zero tech and services market and analyze trends and key drivers shaping demand-supply dynamics.

What questions will the event answer for participants?

✅What challenges do global 🌍 enterprises in various industries face on their net zero journeys?
✅What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?💹
✅What are the key trends shaping the net zero technology and services market?

Nitish Mittal

Partner

Babiche Veenendaal-Westerbrink

Sustainability and Climate Change Expert

Arpita Dwivedi

Practice Director

Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal | In the News

September 29, 2023

Concentrix has completed a US$4 billion move for fellow customer experience BPO Webhelp. Interestingly, in April – when the deal was first touted – the price tag stood at US$4.8 billion. In line with that change of language, Concentrix will temporarily operate under the name “Concentrix + Webhelp.”

With that joint global footprint, Concentrix + Webhelp will enjoy a 6-8% share of the BPO market – according to Everest Group.

Read more in CX Today.

World Procurement Excellence Summit | Conference

September 27, 2023

Conference

World procurement excellence summit

September 27, 2023

David Rickard, Partner at Everest Group, will be speaking at the World Procurement Excellence Summit. His will discuss how sourcing teams should adapt to emerging technology trends:

The influence of emerging technologies on an organization’s run, operate, and change mandates
The impact of emerging technologies at varied adoption stages on sourcing dynamics and strategy
How to evolve category strategies to support the technology adoption cycle
How to align supplier segmentation and portfolio strategy to the fast-evolving supplier landscape

Learn more about the event

David Rickard

Partner, Everest Group

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

September 19, 2023

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

WATCH THE WEBINAR ON-DEMAND

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Aishwarya Barjatya

Practice Director

Anubhav Das

Practice Director

David Rickard

Partner

What Is Digital Transformation? A Necessary Disruption | In the News

August 9, 2023

Digital transformation is a foundational change in how an organization delivers value to its customers. While emerging tech and revamped processes are crucial, having the right skills on staff is essential to any digital transformation.

From software engineers to data scientists, UX designers to DevOps leaders, the talent landscape is evolving. Nitish Mittal, Partner at Everest Group, coins them “orchestrators” and further highlights that technology is not the main goal but a means to an end — whether the end is driving more productivity or creating more customer engagement.

Read more in CIO.

Tech Events Tout Sustainability, Need Meaningful Metrics | In the News

August 1, 2023

Some companies are trying to make their events more environmentally responsible but claims such as carbon offsetting must be examined carefully. Technology vendors have not always considered sustainability in their event planning and operations, but that may be changing.

While more companies are making intentional – and public – efforts to host more sustainable events, the majority are not, said Nitish Mittal, Partner at Everest Group.

Read more in Tech Target.

EU’s CSRD Could Raise Bar on Quality of ESG Data | In the News

July 25, 2023

The European Union’s new ESG reporting framework looks beyond environmental data across social and corporate governance metrics, according to one analyst.

In a QA with Tech Target, Nitish Mittal, Partner at Everest Group, talks about what businesses can expect from CSRD, which he said is a bold step toward fostering trusted ESG reporting.

Get full detail in Tech Target.

Sustainability Initiatives Have a Short-term ROI Problem | In the News

July 24, 2023

Sustainability initiatives are viewed as profit killers partially because how to measure the success of projects beyond a financial return on investment is still being decided.

One of the flawed perceptions may be the idea that sustainability is a cost. Research such as the Accenture-WEF report and another from Everest Group indicate that companies that invest in sustainability initiatives perform better on financial and operational metrics, according to Nitish Mittal, Partner and Technology Practice Leader at Everest Group.

Read more in Tech Target.

Everest Group Engage 2025 – London: Gain practical insights that drive global impact.

Tag: Europe