Tag: digital

Digital Experience Platform (DXP) Products PEAK Matrix® Assessment 2023

Digital Experience Platform (DXP) Products 

The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience (DX) holds unprecedented significance, especially with the rise of a generation inherently familiar with digital technologies. The emphasis on experience has grown to the extent that consumers now consider a real-time, all-encompassing, highly personalized, and channel-agnostic experience as a basic expectation rather than a distinguishing factor. Enterprises must recognize that delivering an outstanding DX is not just a competitive advantage but a necessity for their continued relevance and expansion.

To achieve a seamless and forward-thinking connected experience, enterprises need a Digital Experience Platform (DXP) that consolidates essential capabilities (content, engagement, and digital commerce) within a unified and interoperable framework. Thus, a DXP serves as a comprehensive enterprise solution, enabling businesses to effectively construct, deliver, and monitor exceptional connected experiences.

Digital Experience Platform

What is in this PEAK Matrix® Report

In this report, we assess 16 DXP providers featured on the DXP Products PEAK Matrix®, a comprehensive matrix that evaluates and categorizes technology providers in terms of their product capabilities and wider market acceptance. Each provider profile offers a comprehensive overview of its key strengths and limitations and includes enterprise sourcing considerations. The research will help buyers select the right-fit technology provider for their needs, while technology providers will be able to benchmark themselves against the competition.
 

In this report, we:

  • Examine 16 DXP providers’ capabilities and offerings
  • Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • List providers’ key strengths and limitations

Scope

  • All industries and geographies.
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology providers, client reference checks, and an ongoing analysis of the DXP market.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe

Digital Interactive Experience (IX) Services – Europe

Within Europe, there is a paramount emphasis on crafting experiences that not only meet the expectations of customers and employees but also align with the region’s robust commitment to sustainability and ethical practices. Corporations recognize that a focus on sustainability not only enhances their brand but also resonates with the growing eco-conscious European consumer base.

This emphasis on sustainability-led experiences extends beyond the corporate domain, reflecting the broader values of European society. It goes beyond the provision of quality products and services, emphasizing the necessity to ensure these offerings are in harmony with environmental and social responsibility. The escalating demand for experience services among enterprises is propelled by the strategic leverage of emerging technologies and a compelling sustainability-driven narrative. This underscores the convergence of technology and sustainable practices within the business landscape.

Consequently, experience design has ascended as a pivotal force shaping the trajectory of European enterprises. It reinforces their steadfast commitment to responsible and impactful business practices, highlighting their instrumental role in advancing sustainable development in the region.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this research, we present an assessment of 21 service providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment – Europe 2023, a comprehensive matrix that evaluates and categorizes service providers in terms of their capabilities in the space. 
 

In this report, we:

  • Assess 21 leading European digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Exploring Generative AI in the Future of Work | Webinar

Webinar

Exploring Generative AI in the Future of Work

November 15, 2023
9:00 AM PT | 12 PM ET

Everest Group Practice Director, Sailesh Hota, will join industry experts to explore how companies are looking to advances in generative AI technology to drive human-centered opportunities and outcomes. They will discuss:

  • Potential use cases in talent acquisition and HR
  • Considerations and risks in the world of work
  • How an enterprise could be successful with AI
  • Human-centered opportunities and outcomes with AI

Register 

Sailesh Hota
Practice Director, Everest Group
Matt Malden
Chief Product Officer, Globality

The Digital Claims Processing Imperative in P&C Insurance | In the News

Digital transformation in claims processing is becoming increasingly mission-critical for P&C insurers — so much so, in fact, that it may no longer be optional. By digitizing the claims process, insurers can offer a superior customer experience that allows them to stay competitive in today’s digital-first world.

Research from Everest Group shows that approximately 35% of P&C insurers’ priorities across claims management are focused on enhancing the customer experience. Read what Vanshika Notani, Senior Analyst, Insurance Technology Services, and Aaditya Jain, VP, BFSI Technology Services say about the increasing customer demean and the need to create a better customer experience through digital tools.

Read more in Fintech Wire.

AI and Automation: Graig Paglieri of Randstad Digital on How to Effectively Harness AI Technology in People Operations | In the News

Recently, Graig Paglieri, the CEO of Randstad Digital Americas was interviewed by Medium, where he talks about how they’re utilizing new technologies to make their jobs easier and provide greater strategic value.

In his interview, Graig mentioned a recent white paper with the Everest Group that estimates that the current global skill gap for AI/ML technologies is 25%-30% — and for cloud skills and cybersecurity, that skill gap stands at 20–25% and 30% percent, respectively. As a solution, enterprises should clearly outline what they hope to achieve with AI, from improving internal operations or enhancing customer engagement.

Read more in Medium.

India’s Wipro Likely to Skip Pay Hikes for Top Performers in Key Business Line – Memo | In the News

Wipro may skip giving hikes to “top performers with higher compensation” in its largest business line in the upcoming round of salary revisions in December, according to an internal memo seen by Reuters.

Such a move might affect employee morale and lead to more attrition, according to Peter Bendor-Samuel, CEO at Everest Group. “The additional attrition will help rebalance benches to meet demand, and will help bring cost back into balance with demand,” he added.

Read more in Reuters.

Humans at the Heart of Generative AI | In the News

Generative AI is becoming a key component of business operations and customer service interactions today. According to Salesforce research, three out of five workers (61%) either currently use or plan to use generative AI in their roles.

The public release of generative AI technology over the past year has improved the use of Chatbots dramatically in a short time. “Chatbots were around before, but generative AI has further increased their efficacy, as well as the quality of output,” notes Vishal Gupta, Vice President at Everest Group.

Read more in this MIT review.

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