The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to provide differentiated experiences to customers?

In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.

Our speakers will discuss:

• The CXM industry’s performance in the first half of 2023
• The potential impact of next-generation technologies, such as Generative AI, on CXM
• Major M&A activities in CXM
• Key considerations for enterprises and service providers in the current market scenario

Who should attend?

• CEOs, CCOs, CIOs, CTOs
• BPO strategy/global heads
• Head of CXM outsourcing
• CXM strategy heads
• Head of customer service
• Head of CXM service delivery
• Senior sales and marketing executives