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Over the past few years, about 30% of outsourcing work has moved to GCCs. The share of GCCs versus IT service providers in India was approximately 75% in favor of service providers about a decade ago, during 2012-13, according to Nitish […]

The global Life and Annuities (L&A) insurance industry has recovered from the pandemic, but it now faces macroeconomic uncertainties. Going forward, insurers will prioritize cost reduction and may cut back on discretionary spending to save costs. However, they are likely […]

In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation. During that time, the definition of cloud value was never standardized across different stakeholder groups, and today many […]

Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems while driving long-term transformation […]

Retail investors are here to stay. As global capital markets face macroeconomic headwinds and a liquidity crunch, retail investors are gaining volume in traditional equity and debt markets as well as emerging alternate investments. Read on to understand the new […]

By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. Read on to learn about the benefits of […]

A looming global recession may finally take its toll on payers who have escaped prior economic challenges. Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected, and the actions payers […]

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises. However, the CX market is now facing a new set of challenges […]

Business process outsourcing (BPO) companies in the Philippines are implementing robotic process automation (RPA) and revolutionizing the way they handle customer service. The BPO industry in the country has been a major contributor to the country’s economy, with a large […]

Employers of Record (EORs) help enterprises hire and retain skilled talent in new countries or regions, use technology to provide a seamless experience to a globally distributed workforce.    DALLAS, February 21, 2023 — Everest Group research suggests that 71% […]