Business process outsourcing (BPO) companies in the Philippines are implementing robotic process automation (RPA) and revolutionizing the way they handle customer service. The BPO industry in the country has been a major contributor to the country’s economy, with a large portion of it dedicated to providing customer service to companies and their customers around the world. With their latest technological investments, outsourcing providers are now turning to RPA to further enhance the customer experience (CX).
According to the Everest Group, a leading management consulting firm, the RPA market in the Philippines will grow at a CAGR of 30%, driven by the increasing adoption of advanced technologies in the BPO industry. Companies are recognizing the benefits of using RPA to improve efficiency and provide a better customer experience. This solidly reinforces the positive impact of RPA in BPOs.
