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Over the past two years, digital transformation strategies have accelerated as fundamental to business survival. Companies are expected to spend US$6.3 trillion on direct digital transformation investments between 2022 and 2024. “A price rise — if not across the board, […]

Virtual Roundtable Risk Mitigation Strategies for Today’s Outsourcing Portfolio April 21, 2022 | 9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST Summary With unsteadying threats like the talent shortage, geopolitical crises, and black […]

According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. Globally, there has been an average of a 6% increase in price requested by service providers. Join Ricky Sundrani, Vice President at Everest […]

The global IT services industry has emerged from two-plus years of a global pandemic to establish itself as even more vital to the success of enterprise IT organizations. As corporate IT looks to manage unrelenting demand for technology-enabled change in […]

The market for outsourced services has changed drastically in the past twelve months. With the talent shortage shaping up to be a long-term dilemma that will likely last years, compounded with industry uncertainty brought on by the Ukraine war, enterprises […]

Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list. In fact, it was the sixth year […]

The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need to support hybrid working […]

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Now is the time for enterprises with large presences in this region to diversify delivery locations and […]

While first and foremost a humanitarian crisis, Russia’s military invasion of Ukraine has also become a concern for IT outsourcing customers with interests in the region — and those taking advantage of the global IT services market generally. The conflict […]