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Near-term Critical Drivers of SCM Outsourcing | In the News
As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) business process services (BPS) will expand at a 16-18% compound annual growth rate between 2021 and 2023, after achieving a sharp post-pandemic […]
Third-party providers such as Accenture, Genpact and TCS are playing pivotal roles in reimagining supply chain operations. DALLAS, June 28, 2022 — As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) […]
The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. This consolidation will […]
After experiencing a severe contraction in 2020, providers saw a sharp jump in Recruitment Process Outsourcing (RPO) demand in 2021 in the wake of the Great Resignation. As enterprises struggled to hire talent, providers stepped in with their expertise to […]
Negotiate Your Outsourcing Deals with Precision | Market Insights™
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7 Hot IT Outsourcing Trends — and 7 Going Cold | In the News
Over the past two years, digital transformation strategies have accelerated as fundamental to business survival. Companies are expected to spend US$6.3 trillion on direct digital transformation investments between 2022 and 2024. “A price rise — if not across the board, […]
Risk Mitigation Strategies for Today’s Outsourcing Portfolio | Virtual Roundtable
Virtual Roundtable Risk Mitigation Strategies for Today’s Outsourcing Portfolio April 21, 2022 | 9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST Summary With unsteadying threats like the talent shortage, geopolitical crises, and black […]
5 Steps to Managing High Outsourcing Spend | GSA On-demand Webinar
According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. Globally, there has been an average of a 6% increase in price requested by service providers. Join Ricky Sundrani, Vice President at Everest […]
9 Outsourcing Myths Debunked | In the News
The global IT services industry has emerged from two-plus years of a global pandemic to establish itself as even more vital to the success of enterprise IT organizations. As corporate IT looks to manage unrelenting demand for technology-enabled change in […]
Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022 | Webinar
The market for outsourced services has changed drastically in the past twelve months. With the talent shortage shaping up to be a long-term dilemma that will likely last years, compounded with industry uncertainty brought on by the Ukraine war, enterprises […]