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Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations’ expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their […]

Outsourcing

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of […]

In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided […]

Given the cost pressures in most organizations, there are always questions about whether a particular outsourcing deal and vendor are generating the right value…  This is where third-party contract benchmarking plays a crucial role in ensuring that outsourcing agreements are […]

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Generative artificial intelligence (AI) has disrupted the global market since its scaled capabilities were unveiled to the world by OpenAI at the end of 2022. Today, most enterprises either want to adopt this game-changing technology or are looking to build […]

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be room for hope, with […]

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts […]