Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements.

Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment.

What questions did the webinar answer?

• How has the cost of delivering IT and BPO services and pricing changed in 2024?
• What levers are buyers and providers pulling, and is a win-win arrangement possible
• What is the outlook for pricing and costs?

Who should attend?

• CIOs, CTOs, CDOs
• IT executives, IT strategy leaders
• BPO department leaders
• GBS leaders managing IT and BPO outsourcing contracts
• Pricing leaders
• Solutioning leaders
• Pre-sales leaders
• Large pursuits leaders
• Finance Leaders