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Third-party providers such as Accenture, Genpact and TCS are playing pivotal roles in reimagining supply chain operations. DALLAS, June 28, 2022 — As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) […]

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. This consolidation will […]

After experiencing a severe contraction in 2020, providers saw a sharp jump in Recruitment Process Outsourcing (RPO) demand in 2021 in the wake of the Great Resignation. As enterprises struggled to hire talent, providers stepped in with their expertise to […]

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Over the past two years, digital transformation strategies have accelerated as fundamental to business survival. Companies are expected to spend US$6.3 trillion on direct digital transformation investments between 2022 and 2024. “A price rise — if not across the board, […]

Virtual Roundtable Risk Mitigation Strategies for Today’s Outsourcing Portfolio April 21, 2022 | 9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST Summary With unsteadying threats like the talent shortage, geopolitical crises, and black […]

According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. Globally, there has been an average of a 6% increase in price requested by service providers. Join Ricky Sundrani, Vice President at Everest […]

The global IT services industry has emerged from two-plus years of a global pandemic to establish itself as even more vital to the success of enterprise IT organizations. As corporate IT looks to manage unrelenting demand for technology-enabled change in […]

The market for outsourced services has changed drastically in the past twelve months. With the talent shortage shaping up to be a long-term dilemma that will likely last years, compounded with industry uncertainty brought on by the Ukraine war, enterprises […]

Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list. In fact, it was the sixth year […]