Category: Events

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

  • How did the global services industry perform in 2023?
  • What are the key trends and outlook for the global services market in 2024
  • What are the observed trends across service delivery location strategies for enterprises and service providers?
  • How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

  • CEOs and CXOs
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • Global sourcing managers
  • Vendor managers
  • GBS Leaders
Agarwalla Hrishi Raj Refresh gray square
Vice President
Kala Prashray
Partner
Kumari Jyoti
Senior Analyst

Unleash the Power of a Sustainable Talent Strategy | Webinar

Linkedin live

Unleash the Power of a Sustainable Talent Strategy

March 27, 2024

Catch Krishna Charan, Vice President at Everest Group, during this LinkedIn Live session to discover insights into building a sustainable talent strategy. They will discuss how by maximizing resources, organizations can successfully navigate through periods of lull in demand.

Register

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

  • What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
  • How has pricing changed since 2023?
  • What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

  • CIOs, CTOs, CDOs
  • IT executives and strategy leaders
  • BPO department leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders
Dev PP Photo
Practice Director
Everest Group
Gehani Rahul 1
Partner
Everest Group
Sharma Abhishek 1
Partner
Everest Group
Sinha Nirati
Practice Director
Everest Group

Engineering Services in 2024: The Market Outlook and Commercial Trends | Webinar

on-demand webinar

Engineering Services in 2024: The Market Outlook and Commercial Trends

While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments.

In this webinar, our analysts examined the past performance and future prospects of the engineering services sector. Participants gained valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. Finally, we explored emerging trends and future projections.

What questions did the webinar answer for the participants?

  • How did the engineering services market perform in 2023?
  • What are the latest enterprise objectives and recent commercial trends in this space?
  • How will the engineering services market shape out in 2024, and what can service providers do to improve win rates in deals?

Who should attend?

  • Service providers
  • Sales leaders
  • Pricing team members
  • Solution design and contracting leads
  • Engineering services leads
  • Analyst and advisory relations
  • Engineering department heads, Head of information systems and R&D
  • CPOs
  • Global sourcing heads, category managers, sourcing strategy professionals, vendor management leaders
Arora Achint
Partner
Everest Group
Manchanda Amanpreet
Practice Director
Everest Group
Nishant Udupa Gray square 2
Practice Director
Everest Group
Aniruddha edited

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

🌐 While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.🚀

During this event, we dove into questions such as:

  • 💡 Where do you start with your gen AI journey for CXM?
  • 💡 What areas should you be looking at immediately for implementation?
  • 💡 How do you co-innovate to minimize risks?

Meet the Presenters

Hung Shirley
Everest Group

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? | Webinar

ON-Demand Webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features?

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement.

In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features.

What questions did the webinar answer for the participants?

  • What does the SRM technology landscape currently look like?
  • What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool?
  • What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Who should attend?

  • Enterprises
  • Chief procurement officers (CPO)
  • Global sourcing managers
  • Vendor managers/vendor relationship managers
  • Procurement managers
  • Supplier relationship management technology providers
  • Procurement suite providers
  • Procurement outsourcing service providers
Lad Amit 1
Senior Analyst
Everest Group
Malhotra_Bhanushee
Practice Director
Everest Group
Thunga Akash
Senior Analyst
Everest Group
Aniruddha edited

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact | Webinar

oN-demand webinar

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact

With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally.

Watch this webinar as our impact sourcing experts shed light on the successes and trends developing in the impact sourcing space. Participants got a view into the ecosystem of impact sourcing, how providers, buyers, industry bodies, governments, and NGOs are undertaking several of their own initiatives, and the results they are seeing.

What questions did the webinar answer for the participants?

  • How is the impact sourcing model continuously evolving the business case?
  • What are service providers doing to enhance the adoption of this model?
  • How are buyers responding to services delivered by impact workers?
  • What are the emerging trends in impact sourcing and what is the outlook?

Who should attend?

  • Impact sourcing providers
  • Talent and DE&I leaders
  • Sustainability leaders
  • Sourcing and procurement leaders
  • CPOs
  • Category managers
  • Supplier management leaders
Barjatya Aishwarya 1
Practice Director
Hota Sailesh
Practice Director
Soni Rita B
Principal Analyst, Impact Sourcing & Sustainability Research
Aniruddha edited

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency. 📊

📢📢Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment. 🚀

During this event, we dived into questions such as:

  • 💡 What are the existing pharma challenges around clinical data and analytics?
  • 💡 What are the key demand trends and expectations from clinical data and analytics platform providers?
  • 💡 What does the provider ecosystem look like in this segment?
  • 💡 What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants  learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

 

Barwe Rahul
Vice President
Everest Group
Sundrani Ricky
Partner
Everest Group
Ujjain Shitika
Practice Director
Everest Group
Aniruddha edited

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