Category: Events

IAOP’s Outsourcing World Summit® 2018 — February 18-21 | Event

Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2018, IAOP’s annual global gathering. The event is taking place at the Renaissance Orlando in Orlando, Florida, February 18-21, 2018.

Chief Research Guru Michel Janssen will lead an Educational Partner session titled Achieving the Best-of-the-Best RPA Results: Learn What It Takes. The session will be held on Tuesday, February 20 from 4:00 p.m. – 4:45 p.m. Michel will also be joined by Peter Quinn, Former Managing Director of Automation for SEI Investments, who will share his success stories and lessons learned with RPA.

About the presentation: Human nature makes us want to know what the best are thinking about doing. However, while interesting, these findings do little to help move our own organizations forward in the use of RPA. In this session, you’ll get an exclusive preview of just released Everest Group research that details the capabilities the most successful organizations – Pinnacle Enterprises™ – have leveraged and the RPA journey they have taken to realized superior business outcomes. This analysis is based on research that directly compares and correlates business outcomes with the capabilities required to achieve those results. You’ll walk away armed with the comparative information you need to start designing a roadmap to be competitive today – and in the future.

Also at OWS18, Eric Simonson, Managing Partner, Everest Group, will present an overview of the outsourcing industry, setting the stage for the Voice of the Customer session on the morning of Monday, February 19.

In addition, Partner Cecilia Edwards will participate in the breakfast panel discussion on Tuesday, Februarty 20 titled Strong Teams and Alliances Make Strong Organizations. The session is designed help attendees understand how to best support each other in the workplace, get the work done, and maintain a culture of safety and support for every employee. Attendees will leave with ideas for how to check themselves, be a voice for others, and strengthen teams through clear communication.

Additionally, Cecilia will participate on the panel Diversity is Great, Inclusion is Greater #weinclude on Tuesday evening. The session will discuss and define the concepts of diversty and inclusion separately and why the combination of both will create an enviable culture.

If you’re attending IAOP OWS18, plan to stop by booth #58, to talk with our analysts, consultants, and executives. We’ll also have a professional photographer at our booth who will take complimentary headshots for anyone who would like an updated corporate or LinkedIn photo.

To set up a meeting  with  us before, during, or after the conference, please contact Research  Senior Vice President, Alan Wolfe.

Read more about IAOP OWS 18

Peoplestrong Altify HR 2018 — Jan 19 | Event

Research Practice Director Arkadev Basak will be a key speaker at Peoplestrong’s Altify HR 2018 event in Gurgaon, India.

About the event
AltifyHR is the place to experience the next in the world of work. Join in for an exciting day where you can meet HR Tech enthusiasts, learn how to overcome business challenges, and engage with the latest technologies at one of its kind experience zone. With exciting keynote sessions, analyst interactions, and live demos, we can certainly assure that you’ll be touched with the power of a connected world and will leave with more than just new connections on LinkedIn.

January 19, 2018

The Oberoi
Gurgaon, India

Arkadev Basak, Practice Director, Everest Group

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UIPath Forward India — January 17 | Event

Vice President of Research Sarah Burnett will be a key speaker at the 2018 UiPath Forward event held on January 17 in Bengaluru, India.

Sarah will unveil ground breaking research and recommendations for the next phase of enterprise RPA adoption in her morning session titled Making Enterprise-Grade RPA at Scale.

About the Event
#UiPathForward India is focused on strategy and interaction. It attracts some of the best professionals and leaders to speak freely amongst each other and learn new ways to differentiate through intelligent automation.

January 17, 2018

Shangri-La Hotel
Bengaluru, India

Sarah Burnett, Research Vice President, Everest Group

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RPA & Cognitive Congress — January 17-18 | Event

Key leaders from Everest Group will lead sessions at the RPA & Cognitive Congress held in Dallas on January 17-18.

Partner Cecilia Edwards will host a keynote session on January 18 focused on helping business leaders align AI with business objectives. Attendees will get a clear idea of how to pursue AI adoption with a strategic plan, rather than letting the technology do the driving.

Cecilia will also moderate a Fireside Chat on January 18 titled, The Holistic Digital Transformation: What is the Roadmap? She will discuss how to achieve seamless end-t0-end digital efficiency in the age of constant  transformation.

Chief Research Guru Michel Janssen and Managing Partner Eric Simonson will lead a pre-conference workshop on January 16 on what it takes to successfully set up an automation Center of Excellence (COE)

About the conference
RPA & Cognitive Congress Dallas is assembling leading service delivery and automation professionals for frank and pragmatic discussion about RPA, the benefits and opportunities of this technology, and the real-world challenges they’re facing in implementation.

Use cases from early adopters will demonstrate how machine learning technology and digitization solutions, such as OCR and NLP, can take out the human touchpoints of a process and supercharge RPA. This discussion will be framed within analysis of the organizational transformation that is necessary to fully maximize the ROI from process automation and future technological innovations.

January 17-18, 2018

Dallas/Plano Marriott at Legacy Town Center
7121 Bishop Road
Plano, TX 75024 USA

Cecilia Edwards, Partner, Everest Group
Michel Janssen, Chief Research Guru, Everest Group
Eric Simonson, Managing Partner, Everest Group

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RPA & AI Summit — November 27-29 | Event

Vice President of Research Sarah Burnett will be a key speaker at this year’s RPA & AI Summit held on November 27-29 in London. Sarah will host a session on Day Two from 11:15 am – 12:40 pm titled “How to make the most of your RPA and cognitive automation.” She will discuss three key points during this session:

  • Differences between RPA and cognitive automation technologies
  • What types of processes to automate with each
  • How to combine the two to get the most out of your investment

The world decision makers in process excellence and shared services will meet in London to collaborate on the direction of Robotics Process Automation and Artificial Intelligence, share best practices, and to discover the strategies, tactics and initiatives industry leaders are already implementing for business success.

November 27-29, 2017

ExCeL London
One Western Gateway, Royal Victoria Dock
London E16 1XL

Sarah Burnett, Research Vice President, Everest Group

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UiPath Forward Americas — November 16 | Event

Vice President of Research Sarah Burnett will be a key speaker at the 2017 UiPath Forward event held on November 16 in New York.

The advancement of automation technology is happening faster than its adoption globally. Now is not the time to sit on the fence.

It’s time to learn about the achievements of early adopters and the ongoing industrialization of RPA from your peers, about the trends in the marketplace from analysts and advisors, and it’s time you put all of this into perspective with your own plans for intelligent automation.

Attendees will experience a full day of insight and collaboration with senior RPA industry professionals and experts.

November 16, 2017

New York Marriott Downtown
85 West Street
New York, NY 10006

Sarah Burnett, Research Vice President, Everest Group

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AI: What are the Impacts to the Service Model? — November 14 | Event

Vice President of Research Sarah Burnett will be a roundtable panel speaker at a Paris-based event hosted by EOA France and focused on the real impacts AI will have the services model.

Artificial Intelligence offers a higher level of reliability and enables more efficient data management – all at a lower cost.

However, there are real questions about the large-scale deployment of AI, especially in digital services: Will we see massive destruction of jobs and destabilization of organizations? How will large private or public organizations take advantage of this to optimize the performance of their Shared Service Centers (SSCs)? What innovations can be expected from service providers in this new context?

These questions and more will be answered by automation experts in the roundtable discussion.

November 14, 2017
8:30 – 10:15 am

Ax France Building
118, avenue de France
75013 Paris

Sarah Burnett, Research Vice President, Everest Group

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International IT-BPM Summit — November 7 | Event

Research Managing Partner Eric Simonson will be a key speaker at this year’s International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work given the growing need for new digital labor skillsets.

The 9th International IT-BPM Summit will play host to discussions on current industry trends, issues, forecasts, with a particular focus on the upcoming Artificial Intelligence headwind. It will bring together analyst firms, thought leaders and industry stalwarts to discuss the future of enterprises, jobs and technology.

With all the talk on the looming threat of AI and automation and its potential impact to the sector, the IIS puts the spotlight on the secret sauce of the Philippines’ continuing success in the industry: the Filipino workforce. For Filipinos, it’s hardwired in our DNA to be emotive, creative, tech-savvy, and service-oriented – striking the perfect balance to complement the technological advances of the future. The Filipinos are the human touch in the age of digital transformation, future-proofed for the coming impact of technology.

November 7, 2017

Makati Shrangri-La
Manila, Philippines

Eric Simonson, Managing Partner, Everest Group

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NASSCOM 2017 BPM Summit — October 12-13 | Event

Chief Research Guru Michel Janssen will be a featured speaker at the NASSCOM 2017 BPM Summit event held on September 12-13 in Bangalore, India.

Michel’s will deliver a presentation titled, Benchmarking’s Role in Creating Best-in-Class Digital Enterprises.

In this session, attendees will learn the results from Everest Group’s soon-to-be-release Best-in-Class Enterprise Digital Analysis, which quantifies with real data what it takes to achieve best-in-class – in terms of outcomes, as well as the corresponding capabilities needed to deploy digital strategies and initiatives. The session will include specific metrics on how much best-in-class enterprises invest in digital initiatives; how much the spend is growing; and how best to measure success.

In addition to sharing the Top 10 capabilities that the Best-in-Class have that their peers do not, we’ll bring the data to life with case studies of enterprises that have achieved the Best-in-Class ranking. Finally, we’ll share insights on the opportunities these digital journeys are creating for the BPS industry and how the industry needs to evolve to capitalize on the need of enterprises to meet today’s digital benchmark.

October 12-13, 2017

Hotel Leela Palace
Bangalore, India

Michel Janssen, Chief Research Guru, Everest Group

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CCAP: The Future of Customer Experience — October 11-12 | Event

Everest Group is the featured Knowledge Partner of the 2017 Contact Islands conference, “The Future of Customer Experience,” presented by the Contact Center Association of the Philippines (CCAP).

Research VP Katrina Menzigian and Research Partner H. Karthik will be key speakers during the event.

Karthik will lead a session titled, “The Role of the Philippines in Shaping Customer Relations”
Session summary: Philippines is the leader for contact center services delivery but will it match the pace of the global industry-wide disruption? This session delves deeper into emerging contact center trends in the Philippines, and how it re-shapes the overall value proposition for the Philippines. Hear round-the-table views from leading enterprises, service providers, and in-house centers on their experience of service delivery from the Philippines, expectations for the future, challenges faced, and successful mitigation strategies.

Katrina will lead a session titled, “Redefining the Overall Customer Experience Strategy”
Session summary: The impact of customer experience on overall business has grown exponentially as organizations look to deliver best-in-class customer experience. It is important to understand potential pitfalls in the journey. This session brings together the enterprise strategists and service provider implementers to focus on three key aspects of the customer experience strategy:

  • Building an organizational mandate for customer experience
  • Understanding key customer touch points through comprehensive customer journey mapping
  • Achieving unparalleled customer experience in an omni-channel environment

October 11-12, 2017

Shangri-La’s Boracay Resort and Spa
Boracay Island, Philippines

Katrina Menzigian, Research Vice President, Everest Group
H. Karthik, Partner, Research, Everest Group

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