Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

Rahul Barwe

Vice President

Everest Group

Ricky Sundrani

Partner

Everest Group

Shitika Ujjain

Practice Director

Everest Group

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

February 13, 2024

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

WATCH THE WEBINAR ON-DEMAND

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2024?
How can GBS organizations drive closer alignment with business and the broader enterprise?
What capabilities will become crucial as part of evolution?

Who should attend?

GBS leaders
Enterprise executives
COOs
GCC leaders
IT/BPO department heads
Global sourcing mangers
GBS / Shared services center heads
Global services leaders
Locations heads

Add Your Heading Text Here

Piyush Dubey

Practice Director

Bharath M

Vice President

Meghna Thomas

Senior Analyst

Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24 | LinkedIn Live

February 7, 2024

LINKEDIN LIVE

Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos '24

View the event on LinkedIn, which was delivered live on Wednesday, February 6, 2024.

Heads of state and governments, top business leaders, global institutions, and civil society convened at the World Economic Forum (WEF 2024) in Davos, Switzerland, on January 15-19, 2024, and discussed pressing global issues and how to act on them. 🌍

Climate change and economic inequity have been critical themes for Davos over the years, and this year’s event was expected to underscore sustainability themes, as well as the proactive role of emerging technologies, such as generative AI, in shaping a responsible future built on trust, collaboration, and sustainable development. 🌱🤝🔍

During this LinkedIn Live, we helped enterprises understand the key takeaways from the WEF annual meeting and the major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.

During the event, we explored:

✅ What are leading global enterprises and global institutions doing to drive sustainability, and what’s working? 💡
✅ What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?
✅ What are the key trends shaping technology and the services market for climate and sustainability?

Meet The Presenters

Arpita Dwivedi

Practice Director

Everest Group

Rita N. Soni

Principal Analyst

Everest Group

Marisa Zalabak

Applied AI Lead

The Digital Economist

Putting Your Frontline Workforce at the Forefront of Technology | Webinar

February 7, 2024

WEBINAR

Putting Your Frontline Workforce at the Forefront of Technology

February 7, 2024

Catch Everest Group Partner, Yugal Joshi, as he joins a panel of experts to discuss:

Recognize the costs of a non-inclusive and siloed workplace transformation
Analyze the challenges faced by frontline workers and understand their unique needs and work requirements
Design an inclusive workplace transformation approach for specific industries
Explore top industry use cases and success stories

Yugal Joshi

Partner, Everest Group

Drew Ehlers

Head of Global Partners, Zebra Technologies

Rakshit Ghura

SVP and Global Head, Global Workplace Services, HCLTech

The Generative AI Advantage in Enterprise CXM Operations | Webinar

February 6, 2024

on-demand webinar

The Generative AI Advantage in Enterprise CXM Operations

WATCH THE WEBINAR ON-DEMAND

Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.

In this webinar, our analysts discussed how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth.

What questions has this webinar answered for the participants?

What are the key areas in which generative AI is being deployed for CX services?
How positive are enterprises about generative AI implementation, and how are they going about it?
How do we expect generative AI-based solutions in CX to mature?

Who should attend?

CXOs (CEO, CCO, CIO, CTO)
CXM strategy/global heads
CXM outsourcing heads
CXM strategy heads
Customer service heads
CXM service delivery heads
Supplier and vendor managers

Chhandak Biswas

Practice Director

David Rickard

Partner

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

February 1, 2024

LINKEDIN LIVE

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success

View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024.

Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

Watch this LinkedIn Live event to hear our experts discuss how the market, providers, and functional leaders are addressing these challenges to pave the way for innovation. This event is a follow-up to our previous LinkedIn Live discussion, The Possibilities for Generative AI in Sourcing.

During the event, we explored:

The risks, challenges, and barriers to gen AI adoption and how organizations can position themselves for success
How procurement leaders can navigate the ethical, privacy, and security concerns in the adoption of gen AI to drive innovation
The technology providers in the gen AI space that sourcing and supply chain teams can work with

Meet the Presenters

Amy Fong

Partner

Everest Group

Nitish Mittal

Partner

Everest Group

Edmund Zagorin

Founder and Chief Strategy Officer

Arkestro

GSA’S Sustainable Sourcing Symposium | Conference

January 31, 2024

conference

GSA’S SUSTAINABLE SOURCING SYMPOSIUM

January 31, 2024

The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024.

David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study. David will delve into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

Everest Group’s Key Issues 2024 study captures the pulse of IT-BP industry leaders from across the globe to uncover major concerns, expectations, and trends, and how they plan to drive accelerated value through global services in 2024. Themes include the global services industry outlook, key business challenges and priorities, expectations from service providers, expected changes in outsourcing deals, digital and next-generation capability priorities, and the impact of Gen AI, among others.

Where: DLA Piper, 160 Aldersgate St, Barbican, London, EC1A 4HT

David Rickard

Partner, Everest Group

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

WATCH THE WEBINAR ON-DEMAND

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

Partner

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Kunal Verma

Vice President

2024 Landscape: Europe Breakfast Briefing

January 25, 2024

Event

2024 Landscape: What will Enterprises expect from Gen AI and their Service Providers? | Breakfast Briefing

January 25

8:30 a.m. - 10:30 a.m. BST | Central London

At our exclusive Breakfast Briefing in London, we shared insights following our Key Issues 2024 Study. Speakers delved into key business challenges, strategies, and industry insights, to help kickstart your year and stay ahead of the curve in 2024.

Contact Susan Sehmi for further details.

Speakers

Rohitashwa Aggarwal

Partner, Global Business Services, Everest Group

Saffron Demel-Espeute

Category Efficiency Manager - Outsourcing, Santander

Toby Goldblatt

Senior Executive & Investor, AI, Data & Tech

Julian Herbert

Vice President, Information Products, Everest Group

Nitish Mittal

Partner, Technology, Everest Group

David Rickard

Partner, Customer Experience Management, Everest Group

Ricky Sundrani

Partner, Pricing Assurance, Everest Group

Anil Vijayan

Partner, Business Process Services, Everest Group

Key Insights into APAC’s Global Services Landscape: The 2024 Trajectory | LinkedIn Live

January 24, 2024

LinkedIn live

Key Insights into APAC's Global Services Landscape: The 2024 Trajectory

View the event on LinkedIn, which was delivered live on Wednesday, January 24, 2024.

As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. 🌏 With unique talent availability and growth potential, the APAC market could be key for both buyers and providers in 2024. 🚀

Watch this LinkedIn Live session to hear how our analysts explored the demand drivers, challenges, and requirements to succeed in the APAC market.

During this event, our speakers unveiled the key issues that determined the trajectory of the APAC global services market and shared insights gathered from senior leaders across enterprises, shared services, and third-party providers in the APAC region.

During this event, we explored:

✅ What is the business outlook for 2024 in the APAC global services market? 📈
✅ What are the likely changes in sourcing patterns, investment themes, and challenges for enterprises? 💡
✅ How will generative AI impact the IT-BP services industry in APAC?
✅ What does it take to succeed in this market?

Meet The Presenters

Alisha Mittal

Vice President

Everest Group

Chirajeet Sengupta

Partner

Everest Group

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Events