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Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

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IT BPO

April 7, 2022

Will Service Delivery Change in the IT BPO Industry If They Say Goodbye to WFH?

by Prashray Kala, David Rickard

Talent Sourcing and Acquisition

April 7, 2022

Innovative Strategies Driving Talent Sourcing and Acquisition in the Philippines

by Sonora Gaggar

Global Service Delivery

April 7, 2022

Look at Latin America to Emerge Post-COVID as a Leading Global Service Delivery Destination

by Hrishi Agarwalla, Aastha Bisht

GettyImages 1346929901

March 23, 2022

How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing | Blog

by Anubhav Das, David Rickard

lights crossing over portion of globe with lights

March 23, 2022

Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog

by Rohitashwa Aggarwal, Sakshi Garg

talent shortage e1652119456125

March 9, 2022

Short-term and Long-term Picture of Talent Shortage | Blog

by Peter Bendor-Samuel

Office

November 16, 2021

How Companies Can Find Required Skills despite Acute Talent Shortage | Blog

by Peter Bendor-Samuel

Campus

November 11, 2021

Talent Shortage Driving Return to Campus-To-Work Pipeline Model | Blog

by Peter Bendor-Samuel

Talent Deficit Takeaways from NTT Data’s “Captaining the Talent” Summit in Lisbon blog

August 6, 2021

IT Talent – Winning the Short-term Battle and the Long-term War | Blog

by Ronak Doshi, Vaibhav Marichetty, Ashwin Venkatesan