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Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
July 19, 2019
by Harsh Kapoor, Namita Dahiya
Just a short five or so years ago, digital capabilities were a competitive differentiator for major service providers. Today, they’re a competitive must. As a result, global and offshore-heritage service providers alike are making significant investments in digital technologies such as blockchain, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Internet of Things (IoT). While the global players took the [...]
July 18, 2019
In a recent blog post, I explained that companies need to reconceive their services as an evolving journey and need to rethink how they manage services. That’s because services are becoming more strategic in a digital environment and require ongoing commitment and focus to ensure they deliver on their promise. Their evolving nature makes services a cascading change management challenge [...]
July 17, 2019
by Samyak Mittal, Ranjith Reddy
The financial crisis of the late 2000s, increasingly stringent regulatory requirements, growing competitive pressures, and a host of other factors have vaulted the risk management function to new heights of strategic importance for banking, financial services, and insurance (BFSI) companies. Our ongoing research in the sector shows that most enterprises handle risk management out of their onshore headquarters locations, rather [...]
July 10, 2019
The supportive IT services that delighted businesses yesterday seldom spark the same delight today. Companies just expect IT to deliver quality technology components and services at an ever-decreasing cost per unit: That’s considered “hygiene.” Now they want IT to create new business value. But many CIOs and IT groups make three operational mistakes that build walls between the IT organization [...]
July 09, 2019
Buying services is no longer a matter of decisions that stand independently, like buying technology or products. In the past, many companies had the misconception that services are “one and done” or that they could be built and then be fine or at least fine for three or four years. But that’s not the case. Services are more of a [...]
July 04, 2019
Enterprises that operate in the BFSI industry are the biggest consumers of analytics services. They realized earlier than companies in other sectors how powerful analytics can be in offering targeted and customer-centric solutions, exploiting the massive amount of available data, meeting dynamic customer demands with their expectation for real-time solutions, and helping them adapt to changing business environments. There are [...]
July 01, 2019
by Yugal Joshi
Scaling in an application development environment can take many different shapes and forms. For the purposes of this blog, let’s agree that scaling implies: From one team to a project From one project to a program From a program to multiple programs From multiple programs to a portfolio From a portfolio to a business From a business to the entire [...]
July 01, 2019
In today’s digital world, a car isn’t just a car, a home isn’t just a home, and a factory isn’t just a factory. They’re all connected and intelligent and rely on both hardware and embedded software to deliver value to end-customers. But to make sure these connected and intelligent products operate safely and as intended, enterprises need to completely rethink [...]
June 26, 2019
Back in December 2017, Altran’s acquisition of Aricent for US$2 billion was one of the biggest inorganic growth initiatives in the engineering services space. The acquisition helped Altran draw synergies across key verticals and strengthen its leadership position in the global engineering services space. Fast forward just a short year and a half later to a much larger deal: Capgemini [...]
June 21, 2019
by Sarah Burnett, Amardeep Modi
As a reader of this blog, you likely know that we’ve been researching and analyzing the RPA market in-depth for more than five years and have conducted multiple RPA technology vendor PEAK MatrixTM evaluations in the same time frame. Starting in 2015, Blue Prism earned a Leader’s spot in in our assessment because of its extensive features and strong market [...]
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