Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
May 24, 2019
by Sarweshwer Gupta, Nitish Mittal, Yugal Joshi
Amazon Web Services’ (AWS) Summit in Mumbai last week made it clear that its trifecta juggernaut in customer centricity, long-term thinking, and innovation is giving other public cloud vendors a run for their money. Here are our key takeaways for AWS clients, partners, and the ecosystem. Solid growth momentum Sustaining a growth rate in the mid-teens is a herculean task [...]
May 23, 2019
Leading service providers in India are going through substantial change due to executive leadership churn. The question is: is this bad? To answer, let’s look at what’s driving the churn and how long it’s likely to continue, and why. Take Cognizant, for example. The firm has gone through leadership change for some time. First, it changed the chairman of the [...]
May 22, 2019
Long gone are the days of selecting offshore/nearshore service delivery locations with a regional/local interpretation of demand, a focus on cost savings, and an emphasis on service delivery in and of itself. Today, it is evolving to include a global view of demand, an increasing focus on talent quality and capacity for innovation, and the involvement of group-level strategy at [...]
May 09, 2019
The need to change is coming to the HR world, and it’s happening quickly. It will necessitate substantial changes in the HR mind-set, the way HR groups are organized, the supporting technology and the amount of resources invested in HR. What is driving this incredibly changing universe of HR? And what does it mean for the future of enterprise HR [...]
May 08, 2019
Interest in edge computing – which moves data storage, computing, and networking closer to the point of data generation/consumption – has grown significantly over the past several years (as highlighted in the Google Trends search interest chart below). This is because of its ability to reduce latency, lower the cost of data transmission, enhance data security, and reduce pressure on [...]
May 07, 2019
by Sarweshwer Gupta, Bharath Reddy
According to the Identity Theft Resource Center, a staggering 1,200+ breaches were reported in 2018. A breach can wreak havoc on a business, including – but not limited to – loss of revenue and reputational harm. And poor incident response can compound that damage, as demonstrated by breaches at Deloitte, Equifax, Uber, and Yahoo. Some enterprises are recognizing the importance [...]
May 07, 2019
When companies undertake digital transformation, it’s crucial that they keep executive and organizational support throughout the multi-year journey. An effective strategy for getting and sustaining that support is to focus on the “moments that matter” to the executives and/or users. Those are the moments (or events, decisions, actions) that comprise the most important issues to decide and evolve on the [...]
May 02, 2019
Historically, vendor management teams built strong skill sets in acquiring services at low/competitive unit-cost prices and measuring vendor performance. But the world changed, and there is a growing misalignment between the purchasing and vendor management and the business units they serve. Businesses say the vendor management teams buy things cheaply but don’t buy the things that meet the business needs [...]
May 01, 2019
by Ronak Doshi, Shrotima Wadhwa
To reverse their precipitous loss of competitive advantage and market share, traditional banks are increasingly transforming themselves from financial products/services providers into customer lifestyle experience orchestrators. One of the key levers they’re pushing to bring about this innovation turnaround is expansion of their ecosystem to include academics, regulators, FinTechs, telecom firms, and technology vendors. Everest Group’s recently-released report, Guide to [...]
April 29, 2019
There is a useful framework or construct for activities and issues that are critical to an organization’s success. We call these issues “moments that matter.” By focusing on the activities in moments that matter, an organization can ensure that employees and managers are effective in their jobs; it’s also a way to differentiate between hygiene activities and critical activities. Take [...]
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