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Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
October 22, 2019
The story we tell ourselves as executives is that we make decisions based on facts, on data. We want our organizations to be data-driven organizations with decisions based on “institutional conviction.” In reality, making well-informed decisions and getting others to support those decisions is a factor of how deep and well supported the convictions are and leaders’ ability to persuade [...]
October 21, 2019
The demise of the mainframe has been predicted every year over the past decade. With digital and cloud transformation becoming the enterprise norm, the death-knell has been getting louder. But, for multiple reasons, mainframes aren’t going anywhere anytime soon. For example, they are designed for efficiency and allow enterprises to run complex computations in a compact infrastructure with high utilization [...]
October 14, 2019
“Software is eating the world,” wrote Marc Andreessen, co-founder and general partner of venture capital firm Andreessen Horowitz, in an essay published in The Wall Street Journal in 2011. But today, it’s clear that services are eating software. The implications of this trend are very significant for companies. The advantages are clear, but it’s also clear that there are challenges. [...]
October 09, 2019
Developed economies around the world (with the exception of Spain’s) are facing generational low levels of unemployment. While that’s good news for workers, it’s a serious talent deficit problem for employers. How bad is it? In 2018, the number of unemployed persons per job opening in the U.S. fell below the benchmark of one. In plain speak, that means there [...]
October 09, 2019
In September, HCL Technologies announced its acquisition of the semiconductor engineering services firm Sankalp Semiconductor in an all-cash deal worth US$25 million, with Sankalp operating as a 100 percent subsidiary of HCL. While this is not a particularly large acquisition, it impacts a key market player, and it highlights a couple of key trends in the semiconductor engineering services market. [...]
October 09, 2019
The increasing popularity and uptake of Artificial Intelligence (AI) is giving rise to concerns about its risks, explainability, and fairness in the decisions that it makes. One big area of concern is bias in the algorithms that are used in AI for decision making. Another risk is the probabilistic approach to handling decisions and the potential for unpredictable outcomes based [...]
October 08, 2019
by Anish Agarwal, Bharath M, Pagalam Rajeshwaran
India is clearly becoming the “it” destination for pharmaceutical companies’ shared services centers (SSC) – or Global In-House Center (GIC) – organizations. Why do we say this? Because global pharmas with headquarters in the U.S. and Europe employ more than 11,000 FTEs employees in their India-based shared services centers to deliver not only table stakes transactional finance and HR services [...]
October 07, 2019
by Yugal Joshi
Our research suggests that more than 90 percent of enterprises around the world have adopted cloud services in some shape or form. Additionally, 46 percent of them run a multi-cloud environment and 59 percent have adopted more advanced concepts like containers and microservices in their production set-up. As they go deeper into the cloud ecosystem to realize even more value, [...]
October 03, 2019
by Sharang Sharma, Shirley Hung
Do you know anyone who hasn’t had a frustrating experience because the contact center rep they interacted with didn’t speak their native language? We didn’t think so. The truth is that while enterprises have multiple business reasons for establishing their contact centers in offshore locations in Eastern Europe, Latin America, and Asia Pacific, the reps’ language and communication skills often [...]
September 27, 2019
As we presented in a recent blog, shared services centers (SSCs) – or what we refer to as Global In-House Centers (GICs) – must create their own innovation team to support their parent enterprises’ innovation agenda. But how should you structure your team to yield the desired outcomes? Innovation maturity and mandate You should start by determining your SSC’s innovation [...]
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