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January 7, 2021

Enterprises Rethinking Approach to Third-Party Service Relationships and Contracts

by Peter Bendor-Samuel

After the initial need to cut costs during the COVID-19 pandemic economic impacts, many companies had a knee-jerk reaction and asked their service provider firms for discounts. As a result of those negotiations, customers now recognize that service relationships (and contracts) are far more complex than they realized. Read more in my blog on Forbes

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March 4, 2021

The Changing Face of the CRO: Becoming the Everything Store for Decentralized Trials

by Abhinav Aggarwal, Nisarg Shah

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March 3, 2021

The Importance of Integrating Environmental, Social, and Governance (ESG) Mandates into BFSI Enterprises’ Operations

by Ronak Doshi, Pranati Goswami, Kriti Seth

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February 25, 2021

Which Call Center Agent Model is Right for Your Business During and After COVID-19?

by David Rickard

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January 20, 2021

Technology Synergy Drives M&A Spike in the Banking and Financial Services Industry

by Ronak Doshi, Pranati Goswami

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February 2, 2021

SAP to Acquire Signavio: a Billion Reasons to Take Process Mining Seriously

by Harpreet Makan, Amardeep Modi

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February 5, 2021

Aligning SLAs with Business Objectives – Four Pitfalls to Avoid

by Amy Fong

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December 4, 2020

The Future at Lloyd’s Initiative – What It Means for the London Insurance Market

by Abhishek Chauhan, Vigitesh Tewary

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February 23, 2021

Existing ERP And IT Systems Constrain Collaboration And Productivity

by Peter Bendor-Samuel

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February 17, 2021

Measure “Longitudinal” User Experiences to Learn What Users Want, Need, and Dislike

by Udit Singh

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February 16, 2021

IT Modernization Services Companies Buy In The Post-Pandemic Environment

by Peter Bendor-Samuel

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February 12, 2021

Has the Engineering Services Market Bottomed Out?

by Nishant Udupa, Akshat Vaid

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February 12, 2021

Things May Never Go Back to Normal for Enterprise Platform Services

by Abhishek Mundra

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February 9, 2021

Post-COVID IT Modernization And Talent Shortage

by Peter Bendor-Samuel

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