Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
December 05, 2019
by Bharath M, Param Dhar
Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global In-house Centers (GICs) – have made strong progress in adopting automation solutions. Some have only dipped their toe into basic RPA. Others have moved [...]
November 22, 2019
The IT modernization movement is moving beyond the initial euphoria around the potential of digital technologies. Companies taking steps to modernize their IT are recognizing that it’s a very substantial endeavor and will take years to accomplish. In committing to the long haul of the modernization journey, several situations are becoming apparent, causing companies to take a more mature, measured [...]
November 21, 2019
by Arushi Pandey, Suseel Menon, Yugal Joshi
A Goldman Sachs Research report published in January 2016 stated that venture capitalists had pumped US$3.5 billion into the augmented reality (AR)/virtual reality (VR) industry in the previous two years and that AR and VR have the potential to become the next big computing platform. But a recent PwC MoneyTree report stated that funding for augmented and virtual reality startups [...]
November 18, 2019
Regulatory uncertainty, technological disruption, talent challenges, and a host of other issues have all played significant roles in enterprises’ and service providers’ location strategies for global services delivery over the past couple of years. The deep-dive analysis we conducted on enormous volumes of 2018 data to develop our Global Locations Annual Report 2019 made it clear that five key trends [...]
November 15, 2019
Numerous locations in the Middle East and Africa (MEA) are emerging as upcoming destinations for global services delivery. Several multinational companies have set up their centers in the MEA region to deliver services to Europe and North America, and tech giants including Apple, Facebook, Google, Microsoft, and Uber are leveraging it for global services delivery. What’s the appeal? Availability and [...]
November 08, 2019
by Mukesh Ranjan, Shrotima Wadhwa
Enterprises must consider many different factors when building their cloud adoption strategy. It’s not easy, but the decisions are critically important. Learning the smart – and not so smart – choices other organizations have made can be enormously valuable. Project JEDI is an example of what not to do. The background In 2018, the U.S. Department of Defense (DoD) launched [...]
November 07, 2019
I marvelled at the passion demonstrated by the London Extinction Rebellion activists while I attempted to make my way to the Digital Agenda Power & Responsibility Summit at the British Library on 9 October. During the Summit itself – while listening to presentations delivered by eminent speakers including Matt Warman MP, Minister for Digital and Broadband at DCMS; Sana Khareghani, [...]
October 31, 2019
The Infosys board of directors recently received a whistleblower’s letter making a set of claims. The substantive claim is that Infosys may be inappropriately recognizing revenue in some of its large deals. The whistleblower’s accusation is causing a fair amount of excitement in the press. I want to put this situation in context and explain the implications for Infosys’ customers, [...]
October 30, 2019
by Arushi Pandey, Nitish Mittal
In today’s increasingly competitive environment, enterprises need to package their offerings with superior and memorable experiences to remain relevant. They need to streamline their efforts to deliver a unified and seamless digital experience to stakeholders. While they’ve attempted to achieve this with point solutions such as CRM platforms, campaign management tools, and other experience management solutions, their disjointed and incompatible [...]
October 28, 2019
It’s getting harder and harder to do business with third parties because of complications arising from security, data privacy, GDPR, and other regulations. The complications are running headlong into the need to be agile and operate at high velocity. To do that, companies need to be able to move quickly and make things simple. But these regulatory requirements are making [...]
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