Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

Digital Transformation
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July 19, 2021

Managing Risks In Third-Party Services Is Changing

by Peter Bendor-Samuel

Digital transformation is accelerating as we come out of the COVID-19 pandemic, with more and more companies starting to achieve tangible and meaningful business results. Companies are also undertaking the grand adventure of implementing new operating models that offer better competitive positioning and a lower cost to serve. In addition, we now face an acute […]

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July 28, 2021

IT Supply Chain Attacks are Rising – What Steps Can You Take to Protect Your Interconnected Enterprise Systems

by Rohit Kumar, Mukesh Ranjan

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July 26, 2021

Infusing Diversity, Equity, and Inclusion (DE&I) into Talent Management Strategies: Why it Matters

by Rachita Mehrishi

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July 26, 2021

Choose Third-Party Service Providers Based On Relevance And Differentiation

by Peter Bendor-Samuel

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Most Popular

June 23, 2021

An Unnecessary Defense of “Indian IT”

by Rajesh Ranjan, Chirajeet Sengupta

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June 28, 2021

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does it Mean for the CXM Industry?

by Shirley Hung, David Rickard, Sharang Sharma

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July 8, 2021

Surprising Sub-Saharan Africa and the Continent’s Growing Relevance for Service Delivery: What you Need to Know to Select Your Next Offshore Location

by David Rickard, Anurag Srivastava

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May 28, 2021

The Future of Digital Transformation May Hinge on a Simpler Development Approach: Low Code

by Alisha Mittal, Rahul Samaddar

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July 20, 2021

Work from Home: 3 Underrated Impacts We Should be Talking About

by Parul Jain, Azaan Nazer, Rita N. Soni

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July 19, 2021

CXM Market’s Dream Run – What’s Driving it and Will it Last?

by Shirley Hung, David Rickard, Sharang Sharma

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July 19, 2021

Managing Risks In Third-Party Services Is Changing

by Peter Bendor-Samuel

Read on

July 16, 2021

The Environment’s Calling: Sustainable Software Application Development is the Need of the Hour

by Ankit Gupta, Rahul Samaddar

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July 15, 2021

LCLC not SDLC: Low-code Life Cycle Needs a Different Operating Model

by Yugal Joshi, Alisha Mittal, Rahul Samaddar

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July 15, 2021

Deconstructing the Digital Assets Revolution – What Financial Institutions Can Learn from the Meteoric Rise of Coinbase

by Saurabh Anand, Ronak Doshi, Pranati Goswami

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