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December 14, 2022

Five FinTech Trends to Watch for in the New Year

by Ronak Doshi

Since every past economic slowdown in this century has led to accelerated innovation and growth for FinTech firms, 2023 should be no different. We expect financial technology players to answer investors’ demands for increased profitability by tweaking business models and product innovation. To learn what FinTech trends will dominate in the coming year, read on. […]

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January 24, 2023

The Promising Future of AI Translation in CXM

by Aman Birari, David Rickard

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January 19, 2023

Productization Emerges in Media Services – A Shift Driven by Technology

by Nisha Krishan, Aakash Verma

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January 17, 2023

Low Code No Code (LCNC) Case Study: Working with a Low-code Platform Provider to Develop Product and Pricing Strategy

by Yugal Joshi, Alisha Mittal, SR Manukrishnan

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December 14, 2022

Five FinTech Trends to Watch for in the New Year

by Ronak Doshi

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December 9, 2022

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn

by Divya Baweja, Shirley Hung, David Rickard, Sharang Sharma

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January 5, 2023

GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations

by Rohitashwa Aggarwal

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November 30, 2022

The Role of ESG in IT Services Pricing: Is There a Case for a Green Premium?

by Shikharjit Mitra

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January 16, 2023

CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How

by Divya Baweja, Shirley Hung, David Rickard, Sharang Sharma

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January 12, 2023

India’s Tier 2 and 3 Cities: The Next Hotbeds for Growth

by Parul Jain, Aarushi Raj

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January 12, 2023

Is the Insurance Industry Seeing a SaaS Revolution or a SaaS Sprawl Challenge?

by Ronak Doshi, Chinmay Pathak, Vigitesh Tewary

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January 6, 2023

Now is the Time to Protect Operational Technology Systems from Cyber Risks

by Kumar Avijit, Arjun Chauhan

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January 5, 2023

GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations

by Rohitashwa Aggarwal

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January 4, 2023

Differentiating BPO Deals Through a Business Outcome Model

by Kunal Verma

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