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May 31, 2022

Spiking Attrition Impact on IT and Engineering Services

by Peter Bendor-Samuel

A year ago, I blogged my predictions about the acute IT and engineering talent shortage busting budgets and explained the situation would get worse in 2022. We’re there now, and wages and attrition are spiking at enterprises and at third-party service provider firms. In this current blog, I want to share what executives need to know about […]

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June 23, 2022

Strategic Role of Technical Support in Driving SaaS Adoption

by Divya Baweja, Rananjay Kumar, David Rickard

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June 23, 2022

The Evolution of the Technical Support Engineer Job Role

by Chhandak Biswas, David Rickard

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June 23, 2022

Low-code Market Realities: Understanding Common Myths to Avoid Costly Mistakes

by SR Manukrishnan, Rahul Samaddar, Alisha Mittal

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June 21, 2022

How Leading Employers Keep Tech Talent

by Peter Bendor-Samuel

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June 3, 2022

The Next for Low-code Software Development: Voice-driven Development

by Yugal Joshi

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May 30, 2022

Rising Prominence of Africa in Technical Support and Other Value-added Services

by Rananjay Kumar, David Rickard

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May 25, 2022

Europe Embarks on a New Technology Regulation Wave

by Nitish Mittal

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June 21, 2022

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by Aishwarya Barjatya, Shirley Hung, David Rickard, Sharang Sharma

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June 21, 2022

How Leading Employers Keep Tech Talent

by Peter Bendor-Samuel

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June 8, 2022

What Enterprises Need To Know About Low-code Software Development Platforms

by Peter Bendor-Samuel

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June 6, 2022

Future Predictions of the Ukrainian IT Industry

by Peter Bendor-Samuel

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June 3, 2022

Optimizing Guidewire Licensing: A Guide to SaaS Vendor Management Pricing

by Amanpreet Manchanda, Shikharjit Mitra

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June 3, 2022

The Next for Low-code Software Development: Voice-driven Development

by Yugal Joshi

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