May 24, 2021
Future of Work From Home in GBS Organizations – Separating Hype from Reality
COVID-19 has fundamentally altered the Work From Home (WFH) proposition for global organizations, prompting a shift from opportunistic leverage in 2020 to rapid integration of WFH within the future delivery model strategy. Now that the dust is settling a bit from the global health crisis, WFH strategy design and implementation will be critical to […]
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GBS Talent and Skilling Strategies for 2021 and Beyond: A Pinnacle Model® Study
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The Next Multi-Billion Dollar Opportunity for IT Services and Consulting Firms as BFSI Enterprises Embrace ESG Integration
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Which Call Center Agent Model is Right for Your Business During and After COVID-19?
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