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Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
April 18, 2019
by Jimit Arora
Is data really the new oil fueling digital transformation? Absolutely. A company’s ability to make fast-paced, meaningful decisions in a volatile business environment is key to competitive differentiation. Indeed, industry leading enterprises are using data and analytics to adapt to dynamic market conditions, drive continuous innovation, and accelerate the speed of doing business. However, many organizations are struggling in their [...]
April 15, 2019
by Sharang Sharma, Shirley Hung
The contact center industry is changing considerably due to technology enablement. Contact center automation is rapidly becoming a priority as centers increasingly embrace technologies such as artificial intelligence (AI), chatbots, robotic process automation (RPA), and robotic desktop automation (RDA) to handle customer interactions on rote queries like account balances, package tracking, and reservation confirmations. A similar transformation is also taking [...]
April 10, 2019
Organizations around the world have invested millions of dollars on digital transformation initiatives. Yet, many IT leaders struggle to measure how well their companies’ digital investments are performing, and others see just a portion of the ROI picture because they only look at one or two parameters. Here are Everest Group’s two key recommendations for how IT executives should measure [...]
April 05, 2019
A major frustration between business units and their enterprise IT organizations is the issue of employee churn. The same issue affects relationships between enterprise IT and third-party service providers. Let’s look at how a company’s talent model affects whether the results of the IT work are consistent with the needs and desires of the business. Read more in my blog [...]
April 02, 2019
by Bharath M
As we mentioned in our Enterprise RPA Pinnacle report, there are multiple benefits of having an automation CoE: Facilitates best practices and skill development, which eventually help in faster scaling-up Provides structure and governance to the automation program, e.g., clarifies roles and responsibilities of various teams involved Enables optimization of software and license costs Fosters sharing and pooling of resources [...]
March 26, 2019
Historically, many companies have gone through channels to communicate about services and products with potential consumers. Insurance companies are a great example of this, as they typically go through broker-dealers, agents or wholesalers. But in today’s world where millennials and younger generations want to engage themselves in the buy, exclusively going through channels is not acceptable. Ideally, these consumers look [...]
March 18, 2019
The role of CPOs and their organizations grew over the last 10 to 15 years by institutionalizing consistent disciplines in acquiring products and services. There is no doubt that they made a strong contribution to the earnings of organizations. But in the context of digital technologies and services, the nature of the buying process is changing. Thus, digital transformation poses [...]
March 11, 2019
A couple of weeks ago, my colleague and partner-in-crime, Abhishek Singh recapped his experience at HIMSS 2019, healthcare IT’s annual jamboree. Now, I want to expand on one of them – how BigTech firms are homing in on healthcare (got to love almost-alliteration). Here are my key observations on how different BigTech firms are approaching the business of healthcare, based [...]
March 07, 2019
by Kriti Gupta
For more than 100 years, not-for-profit credit unions have effectively provided their members with a wide range of financial services at comparatively affordable rates. However, they’re falling far behind in all aspects of what it takes to compete against large banks and FinTechs in today’s digital world. And, per our recently released report, Future Proofing Credit Unions from the Digital [...]
February 25, 2019
by Anil Vijayan, Sharath Hari N
When you think of payroll, the last thing that probably comes to mind is “flexibility.” For longer than anyone reading this blog can remember, payday has come on the same day(s) of the month for most employees. This puts a significant portion of the global workforce in a bind; they live paycheck to paycheck, and find it difficult to make [...]
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