Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
June 11, 2019
by Arpita Dwivedi, Arushi Pandey, Sarweshwer Gupta, Vishal Gupta
On June 10, 2019, Salesforce announced an agreement to acquire Tableau, a leading interactive data visualization company, for US$15.7 billion in an all-stock deal. Here’s our take on it. Strategic Intent behind the Deal The announcement is a masterful move to aid Salesforce’s hyper growth agenda to become a US$28 billion company in three years’ time. In the past 15 [...]
June 11, 2019
by Hemant Rathore, Namita Dahiya
For years, India has been the epicenter of offshore technology services delivery for U.S.-headquartered enterprises. But our Market Vista Annual Report 2019 and Predictions for Global Services Delivery Locations 2019 reports show that a host of factors are driving a much closer look at Latin American countries as a destination for the delivery of IT services. So, what’s making Latin [...]
June 10, 2019
When I started researching the RPA space five years ago, vendors were working hard to position themselves in the unattended automation space, where robots ran on servers in the data center, according to schedules, typically delivering back-office functions. This was a departure from attended automation that for some years had boosted (and still does) agent efficiency in the contact center. [...]
June 03, 2019
by Yugal Joshi
There is no questioning the ubiquity of cloud delivery models, independent of whether they’re private, public, or hybrid. It has become a crucial technology delivery model across enterprises, and you would be hard pressed to find an enterprise that has not adopted at least some sort of cloud service. However, adopting the cloud and leveraging it to transform the business [...]
May 30, 2019
Unfortunately, two common situations in digital transformation cause CIOs (or others leading the transformation) to deliver little or no business value. An Everest Group study last year found that 73% of the digital transformations that we studied failed to provide any value whatsoever, and 78% failed to achieve their business objective. Put another way, only 22% achieved their business objective. [...]
May 27, 2019
by Anurag Srivastava, Hrishi Agarwalla, Rohan Kapoor
While the numbers vary depending on the source, there are give or take three billion social media users around the world in 2019. With the associated dramatic increase in manipulative and malicious content, there’s been an explosion in the market for content moderation services. Based on our interactions with leading global enterprises and service providers, here are the four key [...]
May 24, 2019
by Sarweshwer Gupta, Nitish Mittal, Yugal Joshi
Amazon Web Services’ (AWS) Summit in Mumbai last week made it clear that its trifecta juggernaut in customer centricity, long-term thinking, and innovation is giving other public cloud vendors a run for their money. Here are our key takeaways for AWS clients, partners, and the ecosystem. Solid growth momentum Sustaining a growth rate in the mid-teens is a herculean task [...]
May 23, 2019
Leading service providers in India are going through substantial change due to executive leadership churn. The question is: is this bad? To answer, let’s look at what’s driving the churn and how long it’s likely to continue, and why. Take Cognizant, for example. The firm has gone through leadership change for some time. First, it changed the chairman of the [...]
May 22, 2019
Long gone are the days of selecting offshore/nearshore service delivery locations with a regional/local interpretation of demand, a focus on cost savings, and an emphasis on service delivery in and of itself. Today, it is evolving to include a global view of demand, an increasing focus on talent quality and capacity for innovation, and the involvement of group-level strategy at [...]
May 09, 2019
The need to change is coming to the HR world, and it’s happening quickly. It will necessitate substantial changes in the HR mind-set, the way HR groups are organized, the supporting technology and the amount of resources invested in HR. What is driving this incredibly changing universe of HR? And what does it mean for the future of enterprise HR [...]
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