As I blogged previously, companies now face an acute talent shortage for the foreseeable future. Two factors causing the demand/supply gap (especially in engineering and IT) include the post-COVID economy rebound and, in the US, the “Great Resignation” of workers retiring early or switching jobs or careers. Another factor is the proliferation of digital platforms, as companies recognize that they can compete much more effectively and create new value for customers and employees, but the platforms require ongoing engineering and IT skills as they evolve. How can companies access the skills they need despite the acute talent shortage?
Diversity is Gaining Ground in BPS – Why Your Organization Should Care
While not new concepts to the services industry, the COVID-19 pandemic has [...]