Full Bio

Displaying 71-80 of 84

Blogs
Automation Banking Industry CX / Customer Experience Financial Services Industry Service Provider Industry

ChatGPT Trends – A Bot’s Perspective on How the Promising Technology will Impact BPS | Blog

by Sharang Sharma
Blogs
CX / Customer Experience

CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How | Blog

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

by Sharang Sharma and 3 others
Events

Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

Blogs
Customer Experience Management Industry
CX / Customer Experience Mergers & Acquisition

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by Sharang Sharma and 3 others
Blogs
CX / Customer Experience

Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider | Blog

by Sharang Sharma and 2 others
Blogs
CX / Customer Experience

CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog

by Sharang Sharma and 2 others
Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by Sharang Sharma and 2 others
Blogs
Automation

Using Technology to Assess Contact Center Agents’ Language Skills | Blog

by Sharang Sharma and 1 other