Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live
LINKEDIN LIVE
Who is Leading Customer Experience Management (CXM) Services in Europe?
View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.
📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.
Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.
David Rickard
Vice President
Everest Group
Sharang Sharma
Practice Director
Everest Group
Mark Wootton
Former Snr Dir Procurement & GM for Contact Center Outsourcing
Microsoft
Related events
Leading with Intelligence: Building the Next Generation of Customer Loyalty in the AI Era | Webinar
Tuesday, December 9, 2025
7 am PT | 9am CT | 10 am ET | 3 pm GMT | 8:30 pm IST
Webinar
1 hour
Hype vs Reality: What Really Works with Agentic AI in HR | LinkedIn Live
Thursday, November 6
09:00 AM PST | 12:00 PM EST | 5:00 PM GMT | 10:30 PM IST
1 Hour
Building Organizational Advantage Through Freelancers and Independent Talent | Webinar
Thursday, November 13
8:30 PM — 9:30 PM IST
Online event
1 Hour
AI Everywhere: Architecting the Future of Clinical Trials | Webinar
Wednesday, October 22
11:30 AM EDT | 9:00 PM IST
Online event
The Economics of Renewal: Why Future Pressures Will Drive a Competitive Edge | Webinar
November 20, 2025
7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST
Webinar
1 hour
Scaling Smart: Why You Need Data Observability in Your AI Strategy | LinkedIn Live
December 10, 2025
7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST
LinkedIn Live
1 hour