Reimagine growth at Elevate – Dallas 2025. See the Agenda.

Events

Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

LINKEDIN LIVE

Who is Leading Customer Experience Management (CXM) Services in Europe?

View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.

📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.


Rickard David
David Rickard
Vice President
Everest Group
Sharma Sharang Refresh gray square
Sharang Sharma
Practice Director
Everest Group
Mark W
Mark Wootton
Former Snr Dir Procurement & GM for Contact Center Outsourcing
Microsoft

Related events

Events

Breaking Silos: Systems of Execution in Life Sciences | Webinar

August 26, 2025

8 a.m. PDT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour

Events

Generative AI: The Game Changer for GBS & GCCs | Webinar

August 19, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events

Operationalizing AI: Systems of Executions (SoE) in BFSI | Webinar

August 13, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Building Trust in the Age of Agentic AI

Building Trust in the Age of Agentic AI | Webinar

Thursday, July 31

7:00 PM - 8:00 PM IST

Online

1 Hour

Events
CFO Leadership Summit & Awards 2025

CFO Leadership Summit & Awards 2025 | Conference

Thursday, July 17

Hotel The Lalit Ashok, Bengaluru

Events

Mastering Partner Management: Reduce Risk, Maximize Value | LinkedIn Live

August 6, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

LinkedIn Live

1 hour