Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live
LINKEDIN LIVE
Who is Leading Customer Experience Management (CXM) Services in Europe?
View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.
📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.
Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.
David Rickard
Vice President
Everest Group
Sharang Sharma
Practice Director
Everest Group
Mark Wootton
Former Snr Dir Procurement & GM for Contact Center Outsourcing
Microsoft
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