How Agentic AI Is Transforming BPOs Into Tech-Driven CX Partners | Webinar
Thursday, November 6
4:30 pm GMT | 9:00 pm IST
Join Aishwarya Barjatya, Practice Director at Everest Group, to explore what SaaS 2.0 means for the future of BPOs. Discover how AI agents are transforming customer engagement and how next-gen BPOs help enterprises achieve agility, scalability, and greater value.
Key points to explore:
- AI transformation: The BPO industry is entering a new era powered by AI
- SaaS 2.0 shift: Moving from labor-led models to tech-driven, outcome-based delivery
- Core innovation: AI is now the engine behind scalable, value-focused operations
- Redefined partnerships: BPOs are evolving into strategic, technology-enabled collaborators
Speakers
Aishwarya Barjatya
Practice Director, Everest Group
Oliver Cook
VP Global BPO Partnerships, Parloa
Ali Fry
Global VP Consulting & Data Intelligence Services, Concentrix
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