Tag: IT

Europe Market Outperforms North America in Q3 for IT Cos; Demand to Return in H1FY25 | In the News

Europe has performed better than the North American market for the top four Indian IT companies including Tata Consultancy Services (TCS), Infosys, HCLTech, and Wipro. Execution of some large deals and subsiding of the ill-effects caused by the Russia-Ukraine war crisis were some other reasons that drove UK and continental Europe to pip the North American market in terms of growth, experts have said.

However, most analysts believe demand will bounce back by the second half of this calendar year. Peter Bendor-Samuel, CEO of market intelligence and research firm Everest Group, believes that whether interest rates in the US are cut or not, the IT services business will see a possible rebound soon.

Read more in Money Control.


Retail IT Services PEAK Matrix® Assessment 2024

Retail IT Services 

Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.

Retail IT Services

What is in this PEAK Matrix® Report

In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.


  • This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry


  • Industry: retail
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference checks, and ongoing analysis of the retail IT services market

Related PEAK Matrix® Assessments

Next-generation IT Services
PEAK Matrix®

Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Task Mining
PEAK Matrix®

Task Mining Products PEAK Matrix® Assessment 2023

System Integrators

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023

Cloud Services
PEAK Matrix®

Cloud Services PEAK Matrix® Assessment 2023 – North America

Our Latest Thinking

GettyImages 1443890653

Exploring the Importance of Post-quantum Cryptography: An Unbreakable Vault to Protect Enterprises Against Advanced Cyberattacks, Part 2

India IT services

Everest Group Talent Demand Growth Index

Forces Foresight2 1

Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research

GettyImages 1464561980

Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Navigating the Summit: Tech’s Role in Achieving the World Economic Forum’s 2024 Vision | Blog

Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” By providing innovative strategies and solutions, the technology sector can help address cybersecurity, job creation, artificial intelligence, and climate challenges. For a preview of the critical topics that world leaders will address at the annual event, read on.

As we stand on the precipice of a new year, the global community is gearing up for the World Economic Forum’s annual meeting in Davos. This pivotal event from Jan. 15-19 brings together leaders from across industries to collectively address the world’s most pressing challenges.

In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. Let’s take a glimpse into the themes that will shape the conversations at Davos. Also, see this LinkedIn Live, Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24, for key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.

The 2024 theme: Rebuilding trust

The overarching theme for Davos 2024 underscores the critical need to rebuild trust in a world marked by fractures and uncertainties. The summit aims to catalyze actionable solutions that transcend borders and industries, placing businesses at the forefront of global collaboration.

Against this backdrop, the role of the technology and technology services sectors takes center stage, offering innovative strategies and solutions to address the following four subtopics outlined for this year’s summit:

  1. Achieving security and cooperation in a fractured world

In an era of geopolitical complexities, achieving security and cooperation is paramount. The technology sector, with its expertise in cybersecurity and collaborative technologies, has a unique role to play. Beyond safeguarding digital assets, tech can foster global cooperation through secure communication platforms and advanced analytics for early threat detection.

  1. Creating growth and jobs for a new era

For the technology services sector, the second subtopic hits close to home. The emphasis on creating growth and jobs in a new era aligns with impact sourcing, an inclusive talent strategy that empowers marginalized communities by providing them with meaningful employment opportunities. As we navigate an ever-evolving workforce landscape, technology can be a driving force in fostering inclusive economic growth.

  1. Artificial intelligence as a driving force for the economy and society

Artificial Intelligence (AI) has already transformed the technology and technology services sectors, and its impact is only poised to expand further. From personalizing training programs to enhancing productivity and offering expanded service offerings, AI is a linchpin in shaping the future of work. Davos provides an unparalleled platform to discuss responsible AI practices that prioritize ethical considerations and human-centric approaches.

  1. A long-term strategy for climate, nature, and energy

The urgency of addressing climate change has never been more evident. The technology sector is pivotal in developing sustainable solutions and innovative approaches to mitigate climate change’s impact. From energy-efficient technologies to data-driven insights for environmental conservation, tech leaders at Davos can forge a path toward a greener, more sustainable future.

As Everest Group anticipates the discussions at Davos, we recognize the transformative role that the technology and technology services sectors can play. By aligning with the summit’s themes and subtopics, the tech industry has the potential to contribute significantly to rebuilding trust and shaping a more inclusive, sustainable, and prosperous global future. for a LinkedIn Live conversation on Feb. 7 with analysts Arpita Dwivedi and Rita N. Soni, and tech expert Marisa Zalabak as we navigate the summit and bring you insights into the pivotal role of technology in achieving Davos 2024’s vision.

IT May See a Muted Q4; Rebound Likely in FY25: Experts | In the News

Growth in the information technology sector may rebound from next fiscal year, experts said, though the third-quarter performance of India’s top four IT majors did not inspire much confidence.

IT industry research firm Everest Group’s CEO, Peter Bendor-Samuel, expects a revival in demand by the second quarter (April-June) of 2024 based on the current guidance from the companies. “We see the next two quarters as difficult with a continued hesitancy to commit to discretionary spending or large new initiatives. It is likely that by the end of the second quarter (first quarter for most Indian tech services firms) that we will see the start of a modest recovery,” said Bendor-Samuel.

Read more in The Economic Times.

Navigating the Challenges and Opportunities in Salesforce Industry Clouds: Service Partner Imperatives in 2024 | Blog

While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities. Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Discover five essential strategies for providers to unlock the benefits of the Salesforce platform tailored to specific industries. 

Reach out to discuss cloud and the opportunities service providers can offer.

Present and future adoption of industry clouds

Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services. Major enterprise platforms such as SAP, Salesforce, Oracle, and Microsoft Dynamics aim to improve industry cloud offerings in 2024 to provide benefits such as accelerated innovation, improved efficiency, and enhanced security and compliance.

The industry cloud is currently in the early adoption phase, where the core focus is to identify industry-specific whitespaces, establish business cases for industry-specific offerings, and improve enterprise adoption readiness. We expect a significant increase in these specialized solutions across the enterprise application portfolio in the next five years.

Salesforce industry cloud adoption and challenges

Salesforce stands out with the most robust portfolio, generating about 18% of its revenue from industry cloud offerings, surpassing other enterprise platforms in this domain. Based on market interactions from our recently concluded PEAK Matrix® Assessment and State of the Market Report, we expect this number to increase to 40% by 2025, establishing Salesforce as a significant player in this market.

Enterprises experience various challenges with Salesforce Industry Clouds. Let’s explore areas for improvement that Salesforce and its partners should address to increase customer satisfaction in 2024:

  • Integration – Salesforce has expanded over the years through numerous acquisitions of startups and industry-specific solutions, with MuleSoft, Tableau, and Slack among the larger deals. Integrating new offerings within and outside of the Salesforce ecosystem remains a top challenge for many enterprises
  • Customization – Enterprises often find Salesforce Industry Cloud offerings difficult to customize as it may require purchasing add-ons or custom integrations to meet specific needs, resulting in increased overall cost and implementation complexity
  • Product maturity – Recently launched industry clouds, such as communications, life sciences, media, and energy and utilities, are in the early maturity stage and lack strong proof points. Many industries also are not aware of the difference between Salesforce Industry Clouds and non-industry cloud offerings
  • Talent – Industry-specific expertise is in short supply. Only about 5% of the global Salesforce service partner ecosystem has the required in-depth knowledge of key Salesforce industry products to meet complex enterprise needs. Furthermore, talent possessing thought leadership in two or more industries is scarce
  • Change management – Organizations are not adequately prepared to adopt Salesforce Industry Cloud and service providers lack the expertise in handling change management related to implementation. This is primarily because service providers do not offer most of these activities or enterprises manage them internally

Service partner ecosystem imperatives in 2024

In response to enterprise demands, service providers must gradually increase their investments in building strong industry-specific service capabilities in these key areas:

  1. Identifying industry-specific whitespace – As Salesforce continues to focus on improving margins and driving profitable growth, product innovation becomes a partner ecosystem imperative. Service providers should invest in identifying use cases and building solutions intersecting Artificial Intelligence (AI), data, and customer relationship management (CRM) for specific industries since these are key areas where most existing Salesforce users are looking to invest
  2. Building talent – Service providers need to develop industry-specific tech talent expertise by strengthening internal learning and development (L&D) programs and initiating industry hiring because the Salesforce certification program has limitations in building industry-specific skills
  3. Optimizing cost – Enterprises want to add industry-specific capabilities and also optimize the overall licensing spend. Providers can alleviate enterprise concerns around industry cloud adoption by helping enterprises negotiate better software purchase agreements and improving license utilization through benchmarking against industry peers
  4. Developing thought leadership – Many enterprises today grapple with understanding the industry cloud’s future, and some also find it hard to differentiate industry cloud from non-industry cloud offerings. To help enterprises overcome these challenges, service providers should invest in building thought leadership
  5. Investing in change management – Service providers should consider broadening their focus on providing advisory services and effective change management services across the industry cloud. This is a potential growth area as user adoption continues to challenge the broader Salesforce services portfolio and enterprises are expected to make significant investments in these areas this year

Everest Group will continue tracking this market and analyzing its evolution. For the latest insights, watch for the next version of the Global Salesforce Services PEAK Matrix® Assessment, which will be released in May. To discuss Salesforce Industry Clouds, please reach out to [email protected] and [email protected].

Join the webinar, Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists, to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, Cloud, and SaaS contracts in the new year.

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.