Impact Sourcing Talent Distribution Delivery Footprint | Market Insights™
January 17, 2024
Impact Sourcing
Impact Sourcing
Europe has performed better than the North American market for the top four Indian IT companies including Tata Consultancy Services (TCS), Infosys, HCLTech, and Wipro. Execution of some large deals and subsiding of the ill-effects caused by the Russia-Ukraine war crisis were some other reasons that drove UK and continental Europe to pip the North American market in terms of growth, experts have said.
However, most analysts believe demand will bounce back by the second half of this calendar year. Peter Bendor-Samuel, CEO of market intelligence and research firm Everest Group, believes that whether interest rates in the US are cut or not, the IT services business will see a possible rebound soon.
Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.
Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.
In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.
Contents:
Scope
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” By providing innovative strategies and solutions, the technology sector can help address cybersecurity, job creation, artificial intelligence, and climate challenges. For a preview of the critical topics that world leaders will address at the annual event, read on.
As we stand on the precipice of a new year, the global community is gearing up for the World Economic Forum’s annual meeting in Davos. This pivotal event from Jan. 15-19 brings together leaders from across industries to collectively address the world’s most pressing challenges.
In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. Let’s take a glimpse into the themes that will shape the conversations at Davos. Also, see this LinkedIn Live, Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24, for key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.
The overarching theme for Davos 2024 underscores the critical need to rebuild trust in a world marked by fractures and uncertainties. The summit aims to catalyze actionable solutions that transcend borders and industries, placing businesses at the forefront of global collaboration.
Against this backdrop, the role of the technology and technology services sectors takes center stage, offering innovative strategies and solutions to address the following four subtopics outlined for this year’s summit:
In an era of geopolitical complexities, achieving security and cooperation is paramount. The technology sector, with its expertise in cybersecurity and collaborative technologies, has a unique role to play. Beyond safeguarding digital assets, tech can foster global cooperation through secure communication platforms and advanced analytics for early threat detection.
For the technology services sector, the second subtopic hits close to home. The emphasis on creating growth and jobs in a new era aligns with impact sourcing, an inclusive talent strategy that empowers marginalized communities by providing them with meaningful employment opportunities. As we navigate an ever-evolving workforce landscape, technology can be a driving force in fostering inclusive economic growth.
Artificial Intelligence (AI) has already transformed the technology and technology services sectors, and its impact is only poised to expand further. From personalizing training programs to enhancing productivity and offering expanded service offerings, AI is a linchpin in shaping the future of work. Davos provides an unparalleled platform to discuss responsible AI practices that prioritize ethical considerations and human-centric approaches.
The urgency of addressing climate change has never been more evident. The technology sector is pivotal in developing sustainable solutions and innovative approaches to mitigate climate change’s impact. From energy-efficient technologies to data-driven insights for environmental conservation, tech leaders at Davos can forge a path toward a greener, more sustainable future.
As Everest Group anticipates the discussions at Davos, we recognize the transformative role that the technology and technology services sectors can play. By aligning with the summit’s themes and subtopics, the tech industry has the potential to contribute significantly to rebuilding trust and shaping a more inclusive, sustainable, and prosperous global future. for a LinkedIn Live conversation on Feb. 7 with analysts Arpita Dwivedi and Rita N. Soni, and tech expert Marisa Zalabak as we navigate the summit and bring you insights into the pivotal role of technology in achieving Davos 2024’s vision.
Growth in the information technology sector may rebound from next fiscal year, experts said, though the third-quarter performance of India’s top four IT majors did not inspire much confidence.
IT industry research firm Everest Group’s CEO, Peter Bendor-Samuel, expects a revival in demand by the second quarter (April-June) of 2024 based on the current guidance from the companies. “We see the next two quarters as difficult with a continued hesitancy to commit to discretionary spending or large new initiatives. It is likely that by the end of the second quarter (first quarter for most Indian tech services firms) that we will see the start of a modest recovery,” said Bendor-Samuel.
While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities. Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Discover five essential strategies for providers to unlock the benefits of the Salesforce platform tailored to specific industries.
Reach out to discuss cloud and the opportunities service providers can offer.
Industry clouds are computing platforms customized for specific industries, offering a mix of industry-specific applications, data models, and cloud services. Major enterprise platforms such as SAP, Salesforce, Oracle, and Microsoft Dynamics aim to improve industry cloud offerings in 2024 to provide benefits such as accelerated innovation, improved efficiency, and enhanced security and compliance.
The industry cloud is currently in the early adoption phase, where the core focus is to identify industry-specific whitespaces, establish business cases for industry-specific offerings, and improve enterprise adoption readiness. We expect a significant increase in these specialized solutions across the enterprise application portfolio in the next five years.
Salesforce stands out with the most robust portfolio, generating about 18% of its revenue from industry cloud offerings, surpassing other enterprise platforms in this domain. Based on market interactions from our recently concluded PEAK Matrix® Assessment and State of the Market Report, we expect this number to increase to 40% by 2025, establishing Salesforce as a significant player in this market.
Enterprises experience various challenges with Salesforce Industry Clouds. Let’s explore areas for improvement that Salesforce and its partners should address to increase customer satisfaction in 2024:
In response to enterprise demands, service providers must gradually increase their investments in building strong industry-specific service capabilities in these key areas:
Everest Group will continue tracking this market and analyzing its evolution. For the latest insights, watch for the next version of the Global Salesforce Services PEAK Matrix® Assessment, which will be released in May. To discuss Salesforce Industry Clouds, please reach out to [email protected] and [email protected].
Join the webinar, Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists, to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, Cloud, and SaaS contracts in the new year.
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