Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

March 28, 2023

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

How did the global services industry perform in 2022?
What are the key trends and outlook for the global services market in 2023?
With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
What are the observed trends in location strategies, and will talent concerns begin to fade?
Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
CEOs and CXOs
Global sourcing managers
Vendor managers

Raghav Agarwal

Practice Director

Prashray Kala

Partner

Ravneet Kaur

Senior Analyst

UK Sees “Global Portfolio” Dividends Across the Atlantic | In the News

March 23, 2023

The CrossConnect Forum is a platform for European and United Kingdom enterprise leaders to engage partners in the Americas to overcome increasingly intense operational pressures and sustain market leadership. This first-ever forum explored a new avenue of partnership-based innovation and examined new ways to re-think and re-design the core operating systems of today’s globally-focused organizations.

Rohitashwa Aggarwal, Partner, Global Sourcing, who joined a panel at the forum, discussed how the demand for tech and business services keeps expanding in the United Kingdom and other European markets. He suggests that in spite of this growth, talent availability remains a major problem for the region.

Read more on the Nearshore Americas article

Understanding the Effects of Mass Layoffs on the Tech Sector | In the News

March 16, 2023

The dust has mostly settled on the job cuts that kicked off 2023. With workers in the tech sector taking the biggest hits, the long-term effects on IT talent are still playing out.

“In some ways, what was happening in most of 2022 was companies outside of technology were being starved of talent because tech was throwing a lot of money at the labor pool,” said Jimit Arora, partner at Everest Group.

Read more in CIO Dive.

The Last Word: CEE’s Value Proposition Is Stronger than Ever | In the News

March 12, 2023

Rohitashwa Aggarwal, Partner at Everest Group, shared his insight in Cross Connect Forum and gave an overview of the business services sector.

“Globally, the industry has grown by leaps and bounds over the past 30 years, reaching US$300 billion. And even in 2023, with all the macroeconomic challenges, the series of layoffs that we are seeing, there is a huge demand for talent, technology, need to outsource more from a customer experience standpoint, from operations. The growth projection looks small compared to the last few years but if compared to the last decade, it stays on point,” said Rohitashwa.

Read more in Emerging Europe

The Talent Crisis Mystery: Scarcity in Times of Layoffs | Webinar

February 16, 2023

On-Demand Webinar

The Talent Crisis Mystery: Scarcity in Times of Layoffs

WATCH THE WEBINAR ON-DEMAND

Hiring and retaining talent proved to be the biggest challenge for global services leaders during 2021-2022, impacting enterprises and service providers alike. However, our 2023 Key Issues research shows that talent has dropped from number one to number three on a list of top challenges as the economic slowdown sets in.

Despite a series of mass layoffs by global tech giants, companies continue to hire and retain relevant talent globally. Does that mean the talent crisis has been addressed? Or will talent remain an issue in 2023?

In this webinar, our experts will look at the fundamentals of the talent market and uncover tools and techniques for building a successful talent strategy for 2023-2024.

What questions will this webinar answer for participants?

What demand segments are likely to continue to see talent shortages in 2023?
What are the mistakes to avoid in the near term to bypass a talent catastrophe in the mid- to long-term?
What are strategies for building and retaining future-proof talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Directors of global technology, IT talent strategy
Directors of global workforce planning
Directors of workforce transformation

Rohitashwa Aggarwal

Partner

Jimit Arora

Partner

Aamir Khan

Senior Analyst

Headcount Falls in Q3 as Tech Hiring Frenzy Gets Real | In The News

February 8, 2023

Three of the companies — Infosys, HCLTech, and L&T Technology Services — ended the December quarter with a higher net headcount, but the employee additions were at a slower rate than the previous quarters. Market leaders Tata Consultancy Services, Wipro, Tech Mahindra, and LTIMindtree all posted a fall in headcount.

“Though the demand-supply gap for talent is reducing, we expect the gap to continue in the range of 8-20% based on specific segments within tech services,” said Yugal Joshi, Partner at Everest Group.

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Practice Director

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Rajesh Ranjan

Partner

Everest Group

Prashant Shukla

Vice President

Everest Group

Building Effective Product Management Teams in a Talent Constrained Market | LinkedIn Live

November 17, 2022

LINKEDIN LIVE

Building Effective Product Management Teams in a Talent Constrained Market

View the event on LinkedIn, which was delivered live on Thursday, November 17, 2022.

Effectively building and scaling product management teams is a critical challenge most organizations face. While product management skills and roles are in high demand, they are also in limited supply. This requires significant change management and a shift to a product-based focus.

Enterprises are increasingly looking to successful technology companies and start-ups for best practices in product management. In this LinkedIn Live, Everest Group welcomes Diana Jouard, Product Manager at software company Ping Identity. Along with Everest Group’s analysts, Diana will provide insights into the emerging skills, roles, and challenges associated with best-in-class product management teams.

Our speakers will explore:

Which emerging skills and roles are required to build and operate best-in-class product management teams
Which challenges organizations face when building best-in-class product management teams
How to design product management teams across regions and/or business units to drive collaboration
How to utilize service providers for consulting and change management support and staffing firms for talent

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Ronak Doshi

Partner

Everest Group

Diana Jouard

Product Manager

Ping Identity

Sustainability and the CIO’s Office: A Powerful Connection | LinkedIn Live

November 1, 2022

LINKEDIN LIVE

Sustainability and the CIO’s Office: A Powerful Connection

View the event on LinkedIn, which was delivered live on Thursday, November 1, 2022.

What did sustainability look like from the CIO’s office? Everest Group was honored to have Niklas Sundberg, SVP and CIO at ASSA ABLOY Global Solutions, joined us to answer this question ♻️.

Niklas is a leader in sustainable digital transformation and firmly believes in the diversity of people and the power of technology to positively change the world. He also recently authored a book presenting sustainability and its connection to the CIO’s office.

As a CIO himself, Niklas provided valuable insight into building an optimal sustainability strategy for 2023 💻.

Our speakers explored:
✅ How should CIOs view the sustainability puzzle?
✅ How can the diversity of people and power of technology strengthen your sustainability strategy?
✅ What were the best tips to optimize your sustainability strategy for 2023?

Meet the Presenters

Jimit Arora

Partner

Everest Group

Rita N. Soni

Principal Analyst, Impact Sourcing and Sustainability

Everest Group

Niklas Sundberg

Senior Vice President & Chief Information Officer

ASSA ABLOY Global Solutions

Planning for a Recession: Is the War for Tech Talent Finally Over? | Webinar

September 13, 2022

ON-DEMAND WEBINAR

Planning for a Recession: Is the War for Tech Talent Finally Over?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

WATCH THIS WEBINAR ON-DEMAND

In this webinar, our experts will discuss the latest demand and supply trends, reveal new location hotspots, uncover key strategies best-in-class companies are deploying to position themselves for success, and deliver their predictions for the next 12-24 months.

Questions our experts will answer:

How long will the tech-talent demand-supply gap last?
What are the key skills that leading companies are investing in?
What are the new location hotspots companies are betting on?
How can employers distinguish themselves for niche technology talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Director global technology, IT talent strategy
Director global workforce planning
Director workforce transformation

Jimit Arora

Partner

Rohitashwa Aggarwal

Vice President

Aamir Khan

Senior Analyst

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: IT Talent