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Healthcare providers’ short-term technology imperatives, including low-hanging fruit, long-term best, opportunistic bets, and slow-burning opportunities
Service lines driving IT demand across demand categories
Convergence is driving the entire HC spectrum to focus on systems integration, decision support, and financial system transformation
Payer technology focus is data security, analytics, legacy modernization, and digital initiatives
Payer ITO deal activity largely driven by regulatory pressures. Key payer IT themes in large deals: ICD-10, HIX, claims transformation, Medicare, infrastructure modernization.
The evolution of customer-centric healthcare is triggering the demand for digital services and DW/BI
Steady growth in IT services outsourcing driven by stakeholders’ increased reliance on technology to contain costs and foster innovation
See our latest thought leadership on Robotic Process Automation
The Robotic Process Automation (RPA) Opportunity Varies by Industry and Function
Digitization is an effective medium for marketing / customer engagement and operational efficiency, but analysis shows that most digital investments are focused on marketing at the cost of operations
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Buyer-to-Service Provider Alignment on Business Goals – Some Do Better Than Others
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