The rise of India-based Global In-house Centers’ (GIC) role in supporting enterprises’ digital transformation through digital technologies, such as RPA, mobility, and IoT, has been significant in the past few years. In 2017 alone, over 50 percent of the GIC set-ups in India were focused on building/enhancing enterprises’ digital capabilities.
Indeed, enterprises are making their India GICs the hub for developing solutions and products for next-gen technologies, such as machine learning, NLP, predictive learning, cognitive, and blockchain. Recent examples include Samsung, State Street, and Western Union.
- Talent availability: The ability to scale next-gen skills at low cost is a key differentiator. For instance, India accounts for 50-60 percent of the talent pool employed for delivery of automation services from offshore/nearshore locations. A strong base of third-party service providers has also established digital and technology labs in India
- Mature delivery model: India accounts for 30-35 percent of all nearshore/offshore GIC set-ups, and more than 45 percent of their FTEs. Mature operations and middle-/back-office delivery presence in India give them a strong foundation on which to build their digital efforts. And it allows them to develop more integrated operations, technology, digital, and analytics solutions to address the evolving business needs of their parent organizations
- Strong start-up ecosystem: India has one of the most evolved technology start-up ecosystems in the world. As of 2016, it had more than 4,500 tech start-ups employing a pool of around 100,000 FTEs. This situation not only allows enterprises to access next-gen technological solutions, but also to tap into the ecosystem to accelerate progress when additional resources are needed
- Economies of scale and cost benefits: While cost may not be the primary driver, it certainly is a key differentiator. Budgets are always scarce, and needs are always plenty. India offers quality talent at lower cost and allows companies to drive low cost innovation and development
How are the best-of-the-best enterprises and GICs leveraging India and other locations for digital? To expand our insights beyond the work we conduct with our clients, we’ve launched a Digital Pinnacle™ survey to learn more about successful GICs’ digital journeys. We invite you to participate in the survey and/or to share your thoughts and experiences with us at [email protected] or [email protected].
Watch this space for more insights on GICs and for the deep-dive survey results.